- 5 years ago
- Wedding: April 2014
Has anyone had to dispute a dressilyme charge? I received my custom made dress and it is horrible. They didn’t follow any of the measurements for the top/sleeves and it is three inches too tall and wide. They also messed up on the side seams and sewed on a sash that specifically was supposed to be detachable.
I needless to say, can’t wear this atrocity on my wedding day. I spent $380 with shipping on it, and their solution is to remove the whole lace top and they will send me a “free” jacket for which I have to pay shipping, iron the seams and they will give me a $10 off coupon for the future, and if I want them to make me a new dress they will give me a $20 off coupon.
I told them this is absurd and I want a new dress made, but they are not budging.
I used my papal credit/debit to pay, so I have to fax in a dispute with all of the email communications and pictures.
If you did file a dispute, how did it turn out?
P.s. if anyone wants to see pics of the bad quality, let me know and I will post them.