(Closed) Has anyone used Jay from 29 frame for videography

posted 11 years ago in Los Angeles
Post # 3
Member
2 posts
Wannabee

hey, girl!

first off, congrats!  i actually used jay for my wedding and i would NEVER recommend him to anyone!  he was by far my worst vendor.  he didn’t return my calls or emails in a timely manner (minimum a couple of weeks)  and his promises were always broken.  i was supposed to have my wedding video completed in about three or four months, but it took him 13 months to finish it!  i would contact him asking for an update and he would always say that it’ll be ready in a couple of weeks.  well, that dragged out to an extra 10 months or so to finish!  that’s ridiculous!  my sibling and other friends actually used him too because of his initial pricing, but we all had the same experience.  we’re obviously not going to recommend him to anyone.  it was truly an annoying and frustrating experience working with him.  if you don’t want your wedding experience to be dampened in any way then i would look for someone else.  i hope this helps!

Post # 6
Member
2 posts
Wannabee

honestly, i would totally recommend that you back out at this point.  don’t have any regrets later!  make any excuse to get your money back.  it’ll be worth the hassle!  as far as the quality of work, i can’t say that it’s the worst video.  however, i’m not completely satisfied either because compared to other videos from jay that took less than 13 months to complete, you could tell that he sort of rushed mine just to finish it and get it off his to-do list.  again, try to find someone else if you can.  he’s not worth it.

Post # 7
Member
1 posts
Wannabee

Hello…I was reading xoxo comments on Jay Joo and I have to agree that I was really disappointed with Jay too.  I had so much expectations with my video (i’m sure you saw examples at his office) and I completely regret not going with the videographer my photographer worked with.  I think it’s sad that I am grateful that we have some sort of finished product.  I was so worried I wasn’t going to even get anything because he was taking so long and kept telling me he is so busy.  It’s good that he’s busy and doing well but he shouldn’t treat his clients this way.  We paid for his services and we should receive what we pay for.  I almost want to ask him for the un edited version of what he recorded that day and take it somewhere else. I’m sure he would not use our video as an example because he would not book any new clients with it.  I see that you’ve already sent in your deposit…looking back, I would’ve totally booked someone else. I recommended him to my friend who is getting married in December.  He was a little over her budget for what she wanted so she went with someone else and I AM SO GLAD she didn’t go with him because I would’ve felt so bad for recommending him!  Good Luck!

Post # 9
Member
7 posts
Newbee

I have the same opinion as everyone else.  It is nearly 10 months and we have no received anything besides excuses.  They don’t respond timely to emails and they don’t pick up phone calls.  I am considering legal action.

Post # 10
Member
41 posts
Newbee
  • Wedding: August 2010

TO FUTURE BRIDES: 

 

Please don’t even contact him. I asked him for a quote and he’s been spamming non stop since. It’s been 8 months. 

 

 

Post # 11
Member
1 posts
Wannabee
  • Wedding: May 2009

I AGREE!! DON’T EVER GO THERE!  WORST VENDOR EVER!!

I also had the same experience w/ this vendor.  it took 11months for us to receive our video and not the best quality.   jay joo and his wife mira joo are the worst liars and business owners and their business should really be closed down.

they never even called back, replied emails for a long time before my husband and i kept bugging.  though they took so many months editing our video, they were shamless other than the time period they took to send our video, which was just speechless to even argue back with them.   i could tell by watching the video that he rushed in editing the video and i was really pissed cuz they initially told us that before finalizing the video they would call us to review the semi-final video.. and they never did!  they just shipped it out w/o doing any of that! and when i called to complain about it, jay joo said they never show the video for customers to review before finalizing it.  omg! a total liar!   one of my friends used him too for her wedding and she had a schedule with them to go in their studio to review their video.   aren’t they ridiculous?!! 

both my friends and i argued so much with them that received partial cash back, but i wouldn’t mind receiving all that back to just toss this piece of shit work they did.  i really want them going out of business in no time!!

Post # 12
Member
7 posts
Newbee

To all those harmed by Jay Joo, after you receive your video file a complaint to Better Business Bureau.  It looks like he supplements his income with small business advertising videos.  We need to mark him as the snake he is. 

http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=100089312

 

29Frame Videography
560 South Main Street #4W
(714) 253-7624 begin_of_the_skype_highlighting              (714) 253-7624     

Post # 13
Member
7 posts
Newbee

Jay Joo (aka Jung Joo aka Joo Jung Pill)

(private information removed)

560 S Main Street Apt 4W

Los Angeles, CA 90013-1430

Phone: 213-623-2134

(private information removed) 

Previous Address:

500 Molino Street Suite 207

Los Angeles, CA 90013-2269

 

 

 

Post # 14
Member
7 posts
Newbee

Mira Joo

(private information removed)
 

Same address and phone must be house phone….

Both went to Cal State Fullerton

Post # 15
Member
4 posts
Wannabee
  • Wedding: July 2010

Any update girls? I had my wedding in a couple of months ago, and I haven’t heard back from them… >.<  I’m getting worried… How come I see they had the video recap out for two couples who had their weddings in May a week or two after their respective weddings?

Post # 16
Member
1 posts
Wannabee
  • Wedding: October 2009

View original reply
@orgopeach: Did you get your video yet?  I’ve been calling him and he is not calling me back or responding to my emails. I think that I have to take legal actions and was wondering what happended to you.  Do you think that he skipped town?

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