(Closed) Hate mail from my caterer on our 18-month anniversary

posted 10 years ago in Emotional
Post # 107
Member
538 posts
Busy bee
  • Wedding: September 2011 - Franciscan Gardens

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@ReneeA: After the SEVERAL other posts you wrote about this caterer, I am very much inclined to believe that you ARE the caterer.

If you are not the caterer, you are only doing more damage to this company by divulging this “inside” information that they have shared with you. It is completley inappropriate for them to have shared ANYTHING with you beyond, “Our company and this bride had a disagreement, but we are committed to providing you with the very best customer service we can.” END OF STORY. 

Post # 108
Member
1 posts
Wannabee

I have worked with the catering company in question for five years now.  They have been in business for 30 years under the same ownership, and have won many awards for their outstanding services in the last 18 months.  Obviously every caterer wont please every bride, but there are very few we havent pleased.  I personally worked the floor at this specific event and this is totally being blown out of proportion.  I do not think people should be reacting in such a harsh way, the caterer did not email the bride a year and a half later out of the blue, she holds a respectable business and wouldn’t act like that.  There’s more to every story.

Post # 109
Member
7298 posts
Busy Beekeeper
  • Wedding: September 2012

I hate when vendors come here pretending to be happy brides. Drag their name through the mud if you have the proof that they are douchebags. ^_^ 

Post # 110
Member
615 posts
Busy bee
  • Wedding: September 2011

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@Miss Tattoo: haha I agree! It is so sad.

OP: So sorry this happened to you. I cannot believe someone could be that cruel.

Post # 111
Member
606 posts
Busy bee
  • Wedding: October 2011

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@Miss Tattoo: Agree.  It’s so obvious, and they are just making themselves look worse.

Post # 112
Member
458 posts
Helper bee
  • Wedding: July 2011

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@ReneeA: Troll.

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@Adella: Troll.

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@kmzoo: Troll.

 

Now, someone please get them to check into IP address and see if these are the same stalkerish catering company.

Oh, and you should contact the police saying you are being “stalked” lol. 

Post # 113
Member
1643 posts
Bumble bee

Seriously will a mod please get on this?

Post # 114
Member
923 posts
Busy bee
  • Wedding: June 2012

Wow…gotta love the troll fest.  I will be beyond shocked if IP addresses don’t trace all three of the troll accounts to the same person.

It’s funny, because even more messed up than the initial douchebaggery on the part of the caterer is their response to come here and troll weddingbee…as if it would do any good.

OP – I’m sorry to hear that this is what you’ve had to deal with.  The initial behavior was bad enough, but an e-mail like that so long after the fact represents some serious issues.  I’m glad they could at least be decent enough to remain human on your actual wedding day.

Post # 115
Member
260 posts
Helper bee
  • Wedding: April 2011

some people have WAY to much time on their hands…

Post # 116
Member
4369 posts
Honey bee

It seems kmzoo has posts from months ago, so it leads me to think she is not a troll.

However, ReneeA and Adella seem to be.

Post # 117
Member
3637 posts
Sugar bee
  • Wedding: September 2015

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@kmzoo: 

It is obvious that the caterer and OP had a clash of some sort. Its how we treat those we don’t like that counts, rather than those we do. Why would the OP make this up 1.5 years after her wedding? The email itself is too bizarre to be fake.

I’m sure that this company is not awful to everyone, but they were to her, awfully so!

Post # 118
Member
2295 posts
Buzzing bee
  • Wedding: July 2013

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@Adella: Im pretty sure this email has been reproduced in other places (namely other reviews)- and I know as a community we are pretty stern when it comes to making sure things are not being pulled out of thin air. Im sure the OP would even post a screen shot of the offending email if she wanted to! That said, its obvious by this vendor’s behaviour at either a) coming here and trolling a woman she hardly knows or b) divulging tons of client information to another client (which is HIGHLY unprofessional btw, if ReneA is an actual person and not an incarnation of the caterer). Then Im sorry, they messed up, need to apologize, and fess up to their unprofessionalism, despite their track record in the past. End of story.

Post # 119
Member
19 posts
Newbee

Trust me I’m no troll. I was married October 23rd 2010, and Tastings was my caterer. I’ve been on the Bee for a while. It’s not unheard of for me to post or respond here.

Sorry to tick people off, but I felt it was fair for me to share my honest thoughts in response to this post.

I was speaking from my experience, previous word of mouth, and every other review I’ve ever read about the company. I have never heard a bad word spoken against them. Sometimes I think people like to create drama on these boards. (Sad to admit, that is what sucked me into reading and looking into the original post, then going through the link and seeing she was referring to Tastings).

Don’t always take one person at their word. Before you all lambaste Tastings, and urge a single unhappy customer to try to put them out of business, maybe you should further research the company and their years (I think over 30) of happy customers.

Post # 120
Member
305 posts
Helper bee
  • Wedding: June 2011

Wow… I wish I lived in Massachusetts still, just so I could -not- use this caterer…

Doesn’t matter if their services were great in the past, doesn’t matter if they’ve been great to other clients before. This is just completely and utterly unprofessional and frankly, immature.

In the business world, if your client is a problem (which I don’t think the OP seemed to be, at all – she didn’t even seem picky or whiny, let alone the Bridezilla that email makes her out to be 0_o), you suck it up… They’re paying you and as long as they do that part, YOUR part is to smile pretty and do the job they contracted you for, and do it well. It doesn’t make a difference if your client is the rudest, most obnoxious bridezilla on the planet – as long as they’ve paid for the event, you treat them with respect.

You certainly don’t send rude emails, mock the client and then spread the story around … especially not 18 months later 0_o… That’s just crazy.

Post # 121
Member
305 posts
Helper bee
  • Wedding: June 2011

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@kmzoo: The trouble is that one unprofessional action – whether it’s been 20, 30 or a 100 years in business is still unprofessional. They may do fantastic service, they may be the sweet and cuddly carebears, but whoever wrote the email (and I’d wager it was Sue, judging from the previous email she sent) made a huge error in judgement and has done an incredible disservice to her “reputable” company.

She should have just moved on and let it go, but she decided to perpetuate the issues and did so in a despicable manner, and now she’s going to have to answer for her asinine behavior.

That’s just the way the business world works and it’s why you should never get emotionally involved.

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