- 10 months ago
- Wedding: July 1976 - Newport News City Park at Newport News, VA.
The “Mall stores” you mentioned are ALL owned by the same parent company/companies. The name is Sterling Jeweler’s, which is a wholly owned subsidiary of a U.K. Company called Signet. From Wikipedia, which has a LOT of interesting information about a whopping lawsuit they are BOTH defending regarding sexual abuse and rampant discrimination throughout corporate management and the sales staff of BOTH companies, PLUS pay and employee advancement discrimination from a lawsuit filed by the E.E.O.C. in 2007, etc. If you’re interested in details, it’s located here: (there’s just too much to paste)
THEN scroll down to the section dealing with sexual harassment, etc., and open IT…..
But, for general information, here’s this:
“Signet Jewelers, based in the U.K., is a specialty retail jeweler, with stores in the United States, United Kingdom, Canada, Republic of Ireland, and Channel Islands. Approximately 78% of company sales are derived from the 12 different store brands operating in the U.S. They include Kay Jewelers, Jared The Galleria of Jewelry, J.B. Robinson, Marks & Morgan, and Belden Jewelers, among others (all of which operate as Sterling divisions).
In February 2014, Signet Jewelers Ltd. agreed to buy Zale Corporation…”
As you can see, they are certainly not without resources – Sterling alone reported revenue of $6 BILLION (USD) in 2015, so it’s not like they couldn’t afford to develop a high class custom jewelry department, but I think personally they’ve got their fingers in too many pies, so to speak, to really know who’s doing what to whom, why, and where!
The advice given regarding seeking out a quality jewelry production company to have your vision made into reality is spot on. Quality, independent, local jewelers who make it their business to deliver quality work to the customers who seek them out is really the way to go. Anyone who does NOT offer the delivery of wax reproductions of what they have in mind for you, based on the images such as those you’ve shown here does not deserve your business. The local, independent business has a great deal to lose by not providing top notch service to those who live in their community. They only have their own name and business presence to protect, and once that is gone, or severely damaged, it’s generally almost impossible to get back again.
Obviously, anyone who’s raking in $6 BILLION dollars a year has little to lose by one unhappy customer, no matter how many people she tells about her frustrating, embarrassing experience.
I’m really sorry you are going through this at such a stressful time of the year. And they should be made to pay heavily for their obvious lack of attention to your very detailed designs. That’s just unconscionable that something like that should be allowed past customer service and quality control – if they HAVE such departments in place! I wish you lived closer to me, as I would know precisely where to take you! Hope you find a quality-minded jeweler who can help you soon!
Just sign me –