(Closed) Have you bought from www.efavormart.com?

posted 12 years ago in Reception
Post # 17
Member
231 posts
Helper bee
  • Wedding: December 1969

efavormart is a ripoff. They send out some real crap product, damaged even. When you try to return it, they give you a real hard time about it, make you pay to return it, tell you the product has to be in new condition (even though they sent it out damaged!) and then hit you with a restocking fee.

This is not an ethical company. If you have any trouble with the product, you’re up the creek.

Do business elsewhere. The Better Business Bureau listing for them (under Ya Ya Creations / Tableclothsfactory / eFavormart) is littered with horrible experiences and problems people have had with them for many years.

Buyer beware!

Post # 19
Member
231 posts
Helper bee
  • Wedding: December 1969

http://efavormartsucks.com/Home_Page.php

Not my site, just other people who are fed up with bad service and product. I’ll post a picture later tonight of what these stupid napkin rings look like and you tell me if you’d put them on your tables at your wedding.

Post # 21
Member
31 posts
Newbee

BRIDES BEWARE, my shipment was missing several of the items I had paid for, after lengthy negotiation was told they would re-ship the missing items which until now I have never received. There have been no responses to my emails and inquiries. Save yourself the hassle! FYI it looks like they have paid trolls on these boards to talk up the company, if you look at the other posts on their favorable comments it seems to be the only “topic” they post on.

Post # 23
Member
27 posts
Newbee
  • Wedding: August 2010

I purchased the organza table runners and they were perfect… arrived quickly & looked great at my reception.

Post # 24
Member
1 posts
Wannabee
  • Wedding: January 1990

WARNING WARNING WARNING.  DO NOT ORDER FROM EFAVORMART!  THERE IS NO CONTACT NUMBER AND THEY WILL SEND YOU JUNK.  I ORDERED NAPKINS FOR MY DAUGHTERS WEDDING AND THEY WRE NOT PRINTED CORRECTLY.  THEY ARE TRASH!  THEY ASKED ME TO SEND A PICTURE TO THEM ONLINE AND THEN HAD THE NERVE TO TELL ME “ITEM LOOK FINE” THEN THEY TOLD I SHOULD ORDER FROM SOMEWHERE ELSE IF I WAS NOT HAPPY.  DO NOT ORDER FROM THIS COMPANY I NEVER WRITE REVIEWS, BUT I WANT TO WARN EVERYONE ABOUT THIS COMPANY.

Post # 25
Member
3 posts
Wannabee
  • Wedding: July 2011

This company is TERRIBLE!  I had an absolute terrible experince!  I ordered over $400 worth of linens and never received the order.  They have no number to contact them, and the online chat lady was so rude and told me that it was my fault I didn’t receive the order.  I had to dispute the charge through my credit card company and it has been a giant hassle.  ABSOLUTELY TERRIBLE CUSTOMER SERVICE!

 

However since I had to find another company, I went to http://www.SmartyHadAParty.com and they were awesome!  I ordered all of my linens through them.  Contact them on Facebook and they’ll even give you a coupon.  Much better experience!  I just received all my items and they are of great quality!

Post # 26
Member
206 posts
Helper bee
  • Wedding: March 2012

I purchased my crinckle taffeta linens from them and were perfect. Would totally recommend.

Post # 27
Member
1 posts
Wannabee

I do not recommend them.

I ordered an 8 tier cake stand from them. They sent me the wrong parts for the assembly of it, and when I contacted them to get the situation fixed they gave me the run around for months. I never did get the correct parts sent out to me.

Post # 28
Member
1 posts
Wannabee
  • Wedding: November 2011

I just wanted to drop these guys at efavormart a supportive note. I ordered 13 Fuschia Tablecloths and 160 matching chair sashes. I put my order in on Thursday and I got my shipment in New Zealand on Monday the following week!!! They’re perfect. Now that I know that the products are good quality, I will order more items from them.

 

Post # 29
Member
3 posts
Wannabee

I own a small business in Toronto, Canada and found efavormart.com while searching for cheaper products. To make the long story short, they sent me the wrong product which does not match the product photo they posted on their website. I contacted them 10 times in total via email and live chat service (they don’t have a phone number for customer services). They only responded to some of them, never clearly answered any of my questions, and kept insisting that they were right even after I sent them pictures of what they have on the website and what I received. It was talking to a brick wall. How can the first thing a customer service representative tells a client is “We sent you the right thing” without even asking for a proof or simply just asking “What is wrong”? Prpducts they sent me are no use for my business and without admitting that they sent me wrong products,

 

1) They offered me a refund but refused to pay for shipping

2) They changed the product photo the very next day

 

Guess what? I actually thought they might do that so I clipped their webpage on with the date stamped by my anti-virus program. I caught them red-handed. I can’t believe they actually changed the picture to cover up their mistake. I’ve already filed a report to the BBB and I’m looking for other legal avenues to fight them back. I am also going to contact my credit card company if there is anything they could do since this is clearly a fraud. Obviously they won’t be scamming everyone but there are many cases reported online and please do not buy from them and take a chance. They do carry cheap favours but hey, you could be the next victim of their fraud. Please do not take a chance which could possibly ruin your special day!

Post # 30
Member
5 posts
Newbee

 

This company is awful.  They go by the name http://www.tableclothsfactory.com as well.  They will rip you off!  I ordered tablecloths and chair sashes from them.  The color was not what was depicted.  Immediately returned them as directed on their website.  (Never used any of it.) Waited weeks and received no credit on my credit card.  Contacted them numerous times.  Told to wait another week every time.  Every contact I made with them was respectful.  Just asking when would I be provided with a refund.  Finally I filed a dispute with my credit card company.  That prompted them to finally give me a refund.  They gave me $97.28.  I had paid $163.30.  Today I received a letter from my CC company regarding the dispute.  Ya Ya E Favormart wrote that they had already processed a refund to me and that I am, to quote, “a highly malicious customer, as I am trying to get more funds from merchant after they have already received their credit”.  This is just disgusting!  How can a company survive with such despicable practices?  

Post # 30
Member
5 posts
Newbee

No I didn’t do..

I purchased my round table linens from Fuzzy Fabric and were perfect.

  • This reply was modified 7 years, 4 months ago by lissiedoll.

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