- 4 years ago
- Wedding: March 2015
Hi Bees, I hired a printer to take care of my custom designed invitations for the wedding. I ordered 120 4×6 letterpress invite cards and 120 5×7 RSVP postcards. When I received the final products, I found that the printer had sent 4×6 postcards, so I emailed her and asked that they reprint the correct size of 5×7. She said that my FI’s cousin (who designed the invitations) had sent a file size of 4×6 for the final print and so that’s what she decided to print for us. Despite the invoice specifically indicating the 5×7 order and multiple email communications where we said that we wanted 5×7 for the postcards. She offered to reprint for additional fees.
I’ve been pissed and upset over the last few days. While I acknowledge that my FI’s cousin made a mistake and thus the printer isn’t entirely to blame, I think that I shouldn’t have to pay anything to have her reprint in the correct size. The bottom line is that I paid for X and I didn’t get X!! I don’t understand why she didn’t contact us when she saw that it was the wrong file to double check and ask for the right file, to me it’s common sense to do so if it’s clear what the customer has ordered and I think this holds true for any area or profession. She shouldn’t have just assumed that we sent the 4×6 because we changed our mind or something and then printed the entire batch of cards. The printer got upset when I expressed my views – she admitted that she should have contacted us about the file, but her position is that it’s customary practice to assume that what the designer has provided is the final print and not take any further action, the 4×6 and 5×7 cost the same, and I can go to a paper store to try and fix the postcard to fulfill my vision. She offered to split the difference of the reprinting cost (which is exactly the same as what I already paid, no discount) and added a $75 rush fee since ideally I wanted everything asap this week.
To also give some background, this printer was very responsive and accommodating in the beginning. Once I placed the order and she processed a 50% deposit payment, there was no further communication from her. My FI’s cousin had asked to see the gold ink and paper choices beforehand. Nothing. I finally reached out to her to ask for a sample, the purpose being to review and ask for any changes if necessary. She emailed me a sample AFTER she had already printed all the invite cards and shipped everything out. No sample of the RSVP postcard where we would have been able to see the size. Maybe I should have been more proactive, but I trusted her to get a sample to me before printing everything since I had asked for it earlier.
Considering that she refuses to do a reprint for “free” or to waive the rush fee, I don’t think that she will agree to give me a full refund for the RSVP postcard. I’m still going to ask if I decide not to stay with her and file a dispute with my credit card for the second 50% payment if she refuses. But what should I do now about the invitations? Here are my options.
1) Push back my original timelines for invites and RSVP. I know that some might consider it too early, but I had wanted to send out invites this week to avoid the holiday mail rush and then have guests RSVP by Feb. 1 for my March 21 wedding date. Since I did plan it early, I think that I can just replan to send out invites early Jan. and RSVP in mid-Feb. AND/OR
2) Stay with this printer and split the difference. I’d be paying an additional $100ish if I do the rush, $65ish if I ask for a regular 2-4 week turnaround. I don’t like this option simply because I’d rather not give her any more business after her bad customer service.
3) Go with another printer, which will be considerably more expensive since I did go with this printer due to her low quote. To give an idea, I’ve already spent $830 on this printer and more on stamps/supplies, for a total of like $1000. I’m still waiting for quotes from my FI’s cousin printers, but I’d probably be out another $200-$300 in the best case scenario.
4) Suck it up, just use the 4×6 postcards and exchange my A7 envelopes for a smaller size. Most of the guests won’t give a crap about the invites. I know that this is the cheapest option but the bride brat in me hates that I spent a lot of time and money to carry out this vision for my invites and in the end I didn’t get to fulfill it or get what I paid for.
(The 5×7 size was important because we were going to stack it behind the invite card to provide a pink watercolor border against the midnight blue invite, then tie together with gold twine).
Anyway, I know that this is all silly because they’re just invitations. I guess I’ve been upset more at the principle of it because I think the printer is in the wrong and it’s like 75% her fault. I don’t see why she can’t just reprint the invitations, considering that she hasn’t satisfied her obligation and provided what I originally ordered. I paid $135 for just the postcards, most of the expense went to the letterpress invite cards, so it’s not like she would have to redo the letterpress.
Thanks for letting me vent if you’ve made it this far and I’m interested to see what you ladies think I should do! Feel free to also tell me that I’m wrong and the printer is right, maybe that will help me accept the situation, haha.