(Closed) Heartbroken

posted 6 years ago in Rings
Post # 3
Member
11356 posts
Sugar Beekeeper
  • Wedding: May 2009

@vmrojas:  Did you insure the ring?

Post # 4
Member
2695 posts
Sugar bee
  • Wedding: October 2015

That’s ridiculous! I’m so sorry that you have to deal with that! Will they let you do a trade in? Give them that stone and use the credit to buy a new one to put in the setting?

Post # 5
Member
9056 posts
Buzzing Beekeeper
  • Wedding: June 2010

Do you have jewelry coverage or a separate rider on your home insurance?

Post # 6
Member
3241 posts
Sugar bee
  • Wedding: August 2011

@vmrojas:  Wow they are such bastards!  I think my SIL is having the same problem with Ben Bridge.  I hope you had insurance otherise their is nothing to do but eventually replace the diamond.  

Post # 7
Member
1087 posts
Bumble bee
  • Wedding: December 2012

Is it a chip in the diamond or chip in the metal of the ring? Is it insured…that would be another option.

Post # 8
Member
1252 posts
Bumble bee
  • Wedding: November 2011

Call your insuarance company.  I know my homeowner’s policy has some limited coverage for personal jewelry so it is worth a try even if you didn’t get a rider on your policy for the ring.  If you did have it separately insured however they should cover damage.  Good luck!

Post # 9
Member
4419 posts
Honey bee
  • Wedding: December 2010

@vmrojas:  I used to work for Kay Jewelers, which is owned by the same company as Jared.  And we would almost always do one catch up inspection and cover it. 

I know this is very dishonest, and I don’t normally recommend lying, but I also know that Jared/Kay make a TON of money off the service agreements. They can afford to fix your ring without blinking an eye.  

So go back in there when there’s a different salesperson working, and explain that even though you bought the ring 9 months ago, that you were only given the ring 5 months ago, and you didn’t realize it needed to be inspected yet. They’ll tell you that it’s on the service agreement, and you tell them you know that now, but that your Fiance didn’t give you the service agreement when he gave you the ring otherwise you would have had it in three months ago. 

I cannot tell you how many people told that same story at Kay’s, and the manager at our store almost always agreed to fix it that one time and restart the every six month inspecations–with the understanding that if they missed again, he wouldn’t be able to approve it.

Go back to Jareds, and ask to talk to the manager. See if he’ll do it this once for you. 

Post # 10
Member
4714 posts
Honey bee
  • Wedding: January 1998

If you havent insured is seperatly some insurance policies still have some coverage for jewerly. Call them and see if they will help you. If they will not help you see if you can find a good jeweler to see if they can polish the stone a bit to clean up the chip. You wouldnt believe how some stones can be fixed to hide imperfections.

Post # 11
Member
1830 posts
Buzzing bee
  • Wedding: November 2014

I feel for you, that’s really terrible.

At the same time, if you don’t keep up with your inspections or have it separately insured, it’s not the jeweler’s responsibility to fix it. They aren’t “bastards” as a PP stated, they are just doing business the way it was agreed upon with the buyer at time of purchase.

Good luck getting your ring fixed, though 🙁

Post # 12
Member
4419 posts
Honey bee
  • Wedding: December 2010

@pharmy:  Actually, thay can be bastards and often are.  Like I said, I used to work for one of the chain jewelry stores.  The real reason that jewelry stores insist on inspections every 6 months is so they have an opportunity to sell a past customer more jewelry. It’s not that the jewelry really needs to be inspected that often. 19 times out of 20, there is nothing wrong with the jewelry being inspected.  And although the service agreements and extended service plans are great if anything does happen to go wrong with a piece of jewelry, they are actually part of the store’s marketing plan to keep people coming in and looking at jewelry. 

Post # 13
Member
1830 posts
Buzzing bee
  • Wedding: November 2014

@Loribeth:  Oh, I’m sure.

But a contract is a contract :/

Post # 14
Member
329 posts
Helper bee
  • Wedding: August 2011

Where there is a will there is a way…

 

My jeweler ripped off my husband… When she resized my ring, she switched the center diamond with a very low quality one. We couldnt do anything about it so at the end of it all we bought a whole new diamond and traded the low quality one for my wedding band. 

 

I suggest you go back to Jareds with your fiance and talk to the manager, be courteous but firm. If all fails with them, then try to find a private jewler who will be willing to help you. Private jewelers tend to be different with customers because they arent just looking to make a sale, they want to build a relationship so you will come back to them for all your jewelry needs.

Post # 15
Member
666 posts
Busy bee
  • Wedding: August 2013

Sorry to hear that.  I think its terrible that they don’t have a longer/better warranty.  I might try social networking stuff – facebook, twitter, and post about the problem to see if you can pressure them into doing something for you, but my guess is they won’t because they already have your money and they are national, so something like a little bad publicity from this probably won’t bother them.

One reason my Fiance and I chose the place we bought from was because of their warranty – they’ll replace any damaged or lost stones forever (and no required ring check-ups).  You can lose every stone and have the ring mangled in the garbage disposal and they say they’ll fix/replace it.  (They won’t replace something totally lost or stolen, but our insurance rider would do that)

Post # 16
Member
5958 posts
Bee Keeper
  • Wedding: April 2018

9 months and it’s chipped!  Honey, you go back into that store and kick up a fuss, they sold your Fiance a diamond that cracked!  6 month period be damned!  Any store should stand behind their product…and if they don’t…

You call your insurance company, most policies cover anywhere from $5,000 – $25,000 in unscheduled jewelry, though you SHOULD schedule it because if you don’t, mysterious disspearance isn’t covered…you tell them what happened hopefully it was sudden and accidental…wear and tear isn’t covered…but 9 months wouldn’t even wear out a pair of shoes…they’ll replace less your deductible.

The topic ‘Heartbroken’ is closed to new replies.

Find Amazing Vendors