(Closed) Help!! Almost 6 months and no photos

posted 7 years ago in Photos/Videos
Post # 3
Member
224 posts
Helper bee
  • Wedding: August 2011

Did you try to call them? I would call leave a message wait like three days and if they still havnt replied, call again and leave another message. You could always try emailing but I found more people are responsive to calls. I hope you get your pictures soon. I would hate to wait that long.

Post # 4
Member
3295 posts
Sugar bee
  • Wedding: May 2011

um get out your contract…. email him saying it states 6-8 weeks and you would like your pictures tomorrow or you will be taking actions against him to get your money back as well.

thats absolutely unacceptable… 6 months…. wow.

Post # 5
Member
3041 posts
Sugar bee
  • Wedding: May 2010

@doraesai: Do you know if he has any done yet? Has he edited any of them? Does he have a reason/excuse why he’s running so late? If he has some of them done, you can ask him to give you the ones he has done & the rest when he finishes in the next few weeks.

Post # 6
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

Your contract states “estimated wait time is 6 – 8 weeks”. That is when you should have received them. It doesn’t matter how nice your photographer has been. Enough it enough, and for him to tell you on your wedding day that you would have to wait 4 months is breach of contract. There was obviously nothing you could do at that point. If I were you, I would call him and follow up with an email. Let him know that you are getting ready to do your reveiws and you want your pictures. If you don’t have your pictures within 10 business days, you will be not only writing negative reveiws, but you will also be contacting the Better Business Bureau and filing a small claims case against him and his company. There is no excuse that would satisfy me, if this was my photographer. I would be livid and following up on this. The only reason that I can think of for him not getting you your photographs is that he has lost them and is afraid to tell you.

I wish you the best with this, but honestly, you really need to get tough with him. If you can’t do it, have your husband do it.

Post # 7
Member
255 posts
Helper bee
  • Wedding: June 2012

5 months is too long.  I am a wedding photog myself (when I am not dreaming of my future wedding 😉 )  and honestly, you have waited long enough.  I would begin calling weekly, leaving messages in a friendly way, letting him know that you are really looking forward to seeing them.  You have a good relationship, and there’s no reason to be rude, but a friendly, WEEKLY reminder will go a long way in putting a bit of pressure on.  Computer difficulties is not a good excuse if this is what this individual does for a living. 

It is true that the squeaky wheel gets the grease, and by being a bit squeaky, you will let him know that you are growing impatient.

I hope you get them soon!  🙂

Post # 8
Member
399 posts
Helper bee
  • Wedding: October 2012

@doraesai: Yikes! Does your contract say specifically when they’d be delivered, or does it really just say estimated? The best thing for you to do is continue to be courteous and don’t let things get too personal, but keep on him. Email him every other day. Call him. It sounds like something is up with him. If you can, save your frustration until you have the photos in hand – it’s never a good idea to be mean or threatening to someone who has something as important as wedding photos (not that you would be mean, just in general).

@stephanie63087: Threatening action to get your money back isn’t going to help her get her photos, especially if the contract said “estimated” and not a definitive deadline. The Better Business Bureau is a private organization and has no power, and it would cost her a lot of money to deal with small claims and perhaps piss the guy off so much that he shuts down and decides not to give her photos at all. It happens all the time.

@noritake22: It’s not a breach of contract, just bad business sense. Again, if the contract says estimated there can never be a breach of contract. He could go on indefinitely really.

@GDub: Great advice!

Post # 9
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

@BeeM: Estimated is an implied time frame; therefore it is a contract. By signing any contract with an estimated time frame there are certain expectations that need to be met. I am not a lawyer but, in my opinion, it is a breach of contract, and I think that it would stand up in court as such. I am a business owner and, if I told my customers that they would receive their items in an estimated time of 6 to 8 weeks and they didn’t receive them, I would be in breach of contract. They would not only write bad reviews, but they would probably ruin my business. Estimated time means within or around that time; not 5 months or a year or whatever later….

Post # 11
Member
1405 posts
Bumble bee

Getting nasty at this point will insure you will never get your images or you may get them in raw format, unedited.

Unless time is of the essence is in the contract, the dates mean nothing.  He has to deliver a product or give you a refund but since part of the fee was for his time and he did show up at the event you may not even get it all back.

I think you need to see him in person, face to face.  Tell him you are interested in seeing a few of the images, if he can send you some teasers.  He is probably backed up bad which is common with new photographers (is he new?), you just want to make sure you get your product before he calls it quits or goes under.

Ask him to give you a delivery date and tell him you expect him to stick to it.  Then you can email or call every few days to make sure he is on schedule.  If he misses this, then I would use the tactics stated above.

Post # 12
Member
3041 posts
Sugar bee
  • Wedding: May 2010

@doraesai: Well it was nice of him to change the date & not charge you additionally. Not all photogs would do that, so at least he’s not just trying to get more of your money. Still, he is way past his timeframe he gave you & even thou it was very considerate of him to change dates with you, it doesn’t give an excuse to be THAT late. I agree with @GDub & you should call/email him weekly, just friendly “checkups”. Not every other day IMO, that may frustrate him & get him even more behind. Has he been responding when you do call or email him?

Like @USER876 said, he may have so many weddings to edit that he has to work extra long hours to keep up with everything (not JUST your pics, but all his clients) & that isn’t your fault at all. I’m just assuming this, but that’s usually why photogs get behind, they’re overbooked. You can’t do much there.

If he has a studio you can go to, go to it & just say you were in the area & then ask for the photos or at least teasers. I would thank him for everything he’s done so far & that you’re very excited to see the photos.

You could email him that your family or inlaws are planning to show friends/family your wedding photos on Memorial Day weekend (or some day approx 1 month away) & that you need them by that date. You could even add that your cousin or someone is engaged & looking for a photographer will be there & that you’d love to recommend him to them. If he says yes by that date, than I would tell your family you want to show them the photos that weekend & then show someone who’s engaged the pics. It would make it true so you wouldn’t be lying. IDK that may help him get back on the ball for your pics? If you do this, I would email him once a week to check on things. Make sure he has your current mailing address & if he’s local, let him know you could stop by to pick up the DVD/CD.

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