Post # 1
Let me just rant about the experience I am currently having with expedia. I decided I was going to book a domestic flight with them. It was a bargain flight, which means they don’t reveal your itinerary until after you purchase. Well turns out I need to get to my destination earlier than the itinerary let me, so I figured I would call them, pay the change in reservation fees, and be done with it, right? WRONG. They are trying to tell me that I can’t make ANY changes, even if I pay the fees+difference in fares, or put the purchase price towards a new ticket. NADA. Their “Rules and Restrictions” state that any changes may incur additional fees, but they don’t state that “no changes can be made for this flight”. I am willing to pay the fees but they are saying that I can’t make them. So they won’t refund my ticket or let me put my purchase towards another ticket purchase. SOOOO frustrating. AND they are trying to tell me that I didn’t view the restrictions before purchasing. WTF? Yes, I did in fact. I read them MANY times so I wouldn’t get any nasty shocks like the one I’m dealing with now. Also, while arguing with them on the phone they are trying to tell me that I was TOLD that changes to the flight are listed under the restrictions. WTH? anyone else with this issue?
Post # 3
I haven’t had this issue…but, read the contract and use that as your fuel. Ask to speak to supervisors. Ask for where you can send customer service complaints. Keep bothering them and asking for people higher up. BUT, first come up with a solid argument based on that contract.
Post # 4
ha just an update, i just got off the phone with them. first they tried to tell me *if* I am allowed to change it I would have to pay $150 for the change and the $130 difference in fares. That is more than the actual ticket I paid for. Then they tried to tell me I couldn’t change it and I would have to buy a new ticket, which are now $375. So I would be out a total of $600 for a 2.5 hour flight. So I went all the way up to corporate with it because I knew that I was within my rights to make a fuss about it. So they finally offered to get me on the flight the day before and I would only have to pay a $50 reissuance fee and the $30 fare difference, however, they just let me know that the one the day before is a connecting one and so i’ll be travelling for 7 hours instead of 3. ahhhhhhh!
Post # 6
@fvsoccer: God, I can’t stand Expedia.
For all the hassle they bring, I had long decided to just book with the airlines directly.
Sorry you’re going through with this, girl.
The squeaky wheel gets the oil so keep on ranting, writing letters, etc.