Post # 1
Ok, so I had a dress made for me that cost about $250 which I was totally excited about. Until I got it. The color is WAY too dark, the bodice dead center boning is mega crooked, the sleeves are wrong along with the fabric and it was too big. Which confuses me because I measured myself (which did not change I double checked). That isn’t too big of a deal because a corset goes over top of it. But the rest is making me freak out.
So, I couldn’t post the pictures :-/ but I blogged about it here and you can see the pictures of me in the dress here: http://sparrowdesign.blogspot.com/2009/02/dress-drama.html#links
Question is should I complain to the dress maker and try to get my money back? If so, how should I do that? I am SO non-confrontational. I know she is a costume maker versus a wedding dress maker but sizing and overall structure of the dress is all wrong 🙁 or should I just take the hit and try to sell it on my own?
Post # 3
I would complain but only about specific manufacturing flaws that you can point out, like the difference in fabric texture, the size, and the crooked boning. There is no way that she can dispute those things. Is there time for her to fix the things that you don’t like?
Post # 4
I think your dress concept is totally beautiful! You need to talk to her about the issues though. It doesn’t mean that you have to be confrontational, though. You could probably start with discussing the boning, since it is the one feature that will be most obvious to her. Professionals want a good product going out to their clients, and should do whatever it takes to make that right.
If she is going to be re-doing that anyway, it wouldn’t be hard to point out the other things to her. Maybe she can fix the sleeves and make it more to your liking.
How is it that the color came out too dark? Did you pick out the fabric together? Did you see the fabric before she started making the dress? (I would hope). In other words, was that part of it a true "mistake" or just an error in judgment?
Sticking to the crucial mistakes will probably increase your chances of a positive outcome.
I think the design is beautiful, but only you can decide whether this is the right dress for you. If you decide to sell, it might be good to have her fix the boning anyway… since that might keep people from buying it.
I will add… After reading your blog post, it seems that you’ve really changed your mind on what you want from a dress. I think the blue one you’ve posted is beautiful, but completely different. It might be good to take some time and figure out what you really, really want…
Post # 5
Yikes! That boning is WAAAY off. I notice on your blog that the photo collage (presumably from the dress makers ) conveniently doesn’t include a face-on shot the dress (which would show the flaw).
I definitely you should try and get some of your money back.
Certainly the boning is a major error.
As for the size- did you have a fitting? Can you use double-stick tape to keep the sleeves from slipping down?
Did the dressmaker ask you to approve the fabric? Did you specify the type and color of fabric you wanted her to use?
If you went over those things with her and she disregarded your instructions, then I think you can get some of your money back.
However- from your blog post I get the impression that you aren’t going to be happy with this dress (the color and the fabric). So I would say get back what money you can, buy a new dress- and consider going as Inara every Halloween for the next 10 years! With some curls and red lipstick you’d make a convincing Inara!
Post # 6
You’ve already gotten some wonderful advice and questions from the other posters, but I just wanted to second that you should DEFINITELY address your concerns with the dress maker, and stick to concrete flaws that you can point out rather than generalities such as "I don’t like it" or "It’s not what I had in mind."
You deserve to feel beautiful on your big day, so don’t be afraid to speak to the dressmaker.
Good luck! I hope you get it worked out!
Post # 7
Did you have a contract specifically stating the dress would be ivory/white? Did it spell out the other features and what was expected. I’d start talking to her ASAP. Good luck!
Post # 8
You paid for a service that you were unsatisfied with and wasn’t to your standards, so you should talk to her about it and see if there is anything she can do to remedy the situation before you are out of time and have to wear an ill-fitting dress.