(Closed) HELP! I just received my dress from my bridal shop and it was horrible!

posted 9 years ago in Dress
Post # 3
Member
3285 posts
Sugar bee
  • Wedding: November 2009

First, I’d get a second opinion…who said alterations couldn’t fix it?  The shop you got it, or…?  Also, I’d try a few local wedding boutiques to ask for advice; I am not the best to ask, as I purchased mine sight unseen off of eBay (and miraculously, I love it and it fits) so do whatever is comfortable for you…good luck 🙂

Post # 4
Member
1363 posts
Bumble bee
  • Wedding: June 2009

It sounds like your dress was damaged when it arrived.  Did you talk to the shop about whether they’ll rush order a replacement without the black spot and bunching fabric?

Post # 5
Member
313 posts
Helper bee
  • Wedding: June 2010

omg… the dress shop should be help liable for that. they need to find you a replacement, and figure out a way to get it in to you on time. i would be LIVID!

Post # 6
Member
2641 posts
Sugar bee

 I agree.  This is their problem.   I can’t believe they didn’t try to make this right.  I certianly hope, at the least you aren’t out the money.  Keep us updated.

Post # 9
Member
1363 posts
Bumble bee
  • Wedding: June 2009

I hope that everything works out with the shop owner tomorrow!  I know it’s frustrating, but your portraits can be pushed back which will give you plenty of time to get your dress for the wedding.  Keep us posted!

Post # 10
Member
313 posts
Helper bee
  • Wedding: June 2010

I love bitching out snot-nosed business owners! haha.. let your inner ‘zilla out! let us know how it goes 🙂

Post # 11
Member
321 posts
Helper bee
  • Wedding: June 2009

Size 2 ….you should be able to buy off the rack.

I bought a maggie (full price) off the rack and it fit perfectly with zero alterations. Even if you need a few alterations it shouldn’t take more than a month. Maggie dresses are very forgiving, that is with the corset back you can tighten it down a good deal and so may only need length alterations and if you are under 5’9" then you would only need length removed or not at all depending on shoes.

If you aren’t against a used dress, I bet you could buy a maggie for half the price and maybe even much closer to your fit.

 

 One thing about buying off the rack, you know what you are getting and you can walk out the door with the dress that day. I think shop owners are happy to unload the rack dresses as they purchased them and unless they are selling many of that style then they are just sit around the shop waiting to be discounted on out of season rack. I think shop owners like to lighten the load when they can, especially for full sale price. I wasn’t brave enough to bargain but then again I only had 6 weeks to secure the dress.

Post # 13
Member
1149 posts
Bumble bee

If it were me, and didn’t have my money yet, and I was not happy with the solution the had proposed, I would take my money and walk out of there.  

Even if the beading and the spot are not your fault, they should still be as accommodating as possible to you in addressing your concerns. Offering to add straps to your strapless gown to resolve a problem with the dress?  It sounds as if they are being dismissive of your concerns (not to mention rude).  

Just my opinion, I hope that whatever you decide to do works out for you.  Good luck and please keep us posted!

Post # 14
Member
76 posts
Worker bee
  • Wedding: October 2009

I don’t understand how this store owner can even try to fool you with this story. If you ordered a brand new designer dress, there is no reason why any dress should come in with spots or falling beads. Sounds like defective merchandise, so why would MS deliver it to them. I really never thought any bridal shop would ever do this.

This owner needs to get on the phone to MS and have them rush a new dress. Don’t give them any more money until you get a new dress! You ordered a new dress, not a dress with stains that has to be altered for the bunching and damaged original beading! Give them hell and make them throw in the alterations for trying to fool you. Make them afraid that you’re ready to walk out on having this dress, since it’s not going to become the dress you wanted. Make it clear that you ordered something new- they delivered something defective, damaged, like they’re reselling a sample dress from another store. If you don’t get a new dress in pristine condition, as it should be, then demand a full refund, or refuse to pay the balance and take them to small claims court for the deposit. And, buy a new dress from someone else.

Call up MS yourself and find out what’s the deal. Find another store that sells MS and find out from them, what’s with MS dresses? No matter what, definitely report to BBB and write reviews on every site you know of. Yelp, Project Wedding, Citysearch, anything that publishes store reviews. Maybe MS will drop your first store as a vendor after all this. 

Post # 15
Member
3332 posts
Sugar bee

I agree with Lorienne, if I wasn’t happy with what they were suggesting, I’d probably take my money and try to find another dress.  These people sound like they’re giving you excuses, instead of addressing the problems that you have with the dress.  Continuing to work with them is just going to give you more stress and problems over the coming months. 

I wonder if you could find a similar dress online or at a sample sale?  Do you have a photo of the dress or the style name/number?

Post # 16
Member
1276 posts
Bumble bee
  • Wedding: August 2009

I agree about reporting to BBB.  And maybe even your local news.  This is crazy!  Do you have your original receipt?  Is there anything about the dress not coming in on time or the right size, color etc?  Do not pay the balance unless you plan to wear this damaged dress (you will unlikely be able to claim any compensation if you do that).  That would probably really hurt your case in a small claims court…which I agree would be the next step (though depending on the dollar amount for the dress, you might be exceeding the small claims limit…something worth checking in your state).

You might try hanging out in the shop scaring away customers trying to get them to do something for you…that might get scare them into action.

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