- 6 years ago
- Wedding: March 2012
For those of you who don’t know, the Hilton has completely changed my Sunday Buddhist blessing ceremony (basically, my Asian wedding). The whole story is in previous threads, but this is the latest. Does anyone else think it sounds like they’re not going to give me a discount because of all the “extras” I never asked for???? They are moving me from their more casual hotel restaurant banquet rooms (currently being renovated) to their uber-fancy ballroom. Read her email first, then mine.
Dear Renata and Richard:
Thank you so much for the timely and thoughtful reply.
I appreciate the apologies, but I want you both to understand a bit more about why I am upset about the change in venue. Tony and I are not fancy people. This wedding was, for us, a perfect reflection of who we are. Our Saturday civil ceremony is being held in a park by the Potomac, with casual attire and a catered BBQ reception. I was never the type of person who wanted the big princess dress or the crystal chandelier front and center at her wedding. Our vision for Sunday was an intimate Buddhist blessing ceremony and a family-friendly lunch reception with room for the kids to run around, a frites bar and wine tasting table, then a kid-friendly grilled cheese buffet while the “grown-ups” had a nice plated lunch in the other room. We were going to use our Saturday centerpieces, roses in mason jars, but that won’t work in such a formal ballroom now. The beauty of using Houlihan’s was that there was a full bar nearby, and it didn’t make us look cheap if someone wanted to slip away to buy a mixed drink.
In the new space, the tone is COMPLETELY formal. There is really nothing we can do to mask that. The plants will absolutely help, but they don’t make the room any less cavernous or cold to me. Formal, in my mind, is not an upgrade. It is a 180 degree change from what I wanted and booked. I truly appreciate all of your help in making this event still happen, but it is not going to be at all what I envisioned. Imagine if a bride who had booked the ballroom was told, a week beforehand, that you were putting her 120+ guest wedding in Houlihan’s. To me, that is exactly how I feel.
I would also like to explain about the hotel room request—while I appreciate that the suite was made available, I would prefer to not change rooms between check-in on Saturday and leaving on Sunday. My reasons for wanting the room are simple: In the Buddhist culture, the aunts and other women help the bride get ready. The offer advice, help with your makeup, give you jewelry, etc. At Houlihan’s, I could have been in the banquet room while the guests were all in the dance floor room and my relatives could have come see me in there. In the ballroom, we would be congregating in the bathroom down the hall. If you could please come up with a solution that would allow me to check in Saturday afternoon and check out Sunday afternoon, I would really appreciate it. As soon as the event is over, I could go up and change then move my bag to my cousins’ rooms—they are currently booked in your hotel as well.
I hope this helps as we all work together to make this a great weekend. I do not mean to sound ungrateful for the perks or “upgrades” but I just wanted to be sure we are all on the same page. I will work on getting the rest of the entrée selections for you today, and will have them to you by close of business.
Thank you again,
From: Renata G Sent: Tuesday, March 27, 2012 5:06 PM
Subject: RE: Floor plan for your wedding! Hi Sarina!
It was a pleasure talking to you today and we look forward to having you here for your wedding this weekend!
I would like to start this email by apologizing one more time that we had to relocate you from Houlihans to the Hilton Ballroom, a week before the wedding. I absolutely understand the stress that comes with a new unexpected situation so close to the wedding! Although you were looking at something more casual, I would like to assure you that the change will be an upgrade from two smaller 1500 sq ft rooms to 3568 sq ft of space, where your guests will have the comfort to enjoy their lunch and our ballroom’s beautiful decor! Just as an interesting fact an average requirement for a wedding in our ballroom is $7000! I know the outdoor feeling is very important to you, therefore Richard and myself discussed to have a live plant in each corner of the room, your centerpiece-flowers will also contribute to that effect!
We also reviewed all the details of your wedding and we are both in agreement that everything will be set up as you requested. Richard has the menu in place as well as the details around the wine serving and desserts.
In regards to the colors, I believe the ivory overlays with white napkins will look very nice against the natural beige color of the ballroom.
I also created a floor plan for your review based on the one you have sent me.
Last but not least I would like to confirm that we made a reservation for a sleeping room on Saturday, March 31st and we would be happy to offer you our Suite on Sunday, April 1st before your wedding to get ready for the big day! This is a $350 value package that we are happy to offer you complimentary.
Sarina I hope you have a wonderful evening and please let me know if I can be of any further assistance.
Director of Catering