(Closed) Help–I think the venue is still trying to mess with me!

posted 6 years ago in Emotional
Post # 3
Member
4192 posts
Honey bee
  • Wedding: July 2012 - Baltimore Museum of Industry

Sounds like they think just giving you a suite for a day will make up for it?

From Hilton’s perspective, they probably feel they don’t “owe” you anything. You’re getting a bigger/better space- what bride wouldn’t want that? (I wouldn’t want it either, I’m just trying to  say what they’re thinking)

You may have answered in another thread (Last one I read was right before you were going to meet with them)- what are they offering you?

Post # 5
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

I would not pay extra money for an “upgrade” that you didnt ask for and dont want. That is totally ridiculous. Are these people for real?

Post # 7
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

@MrsLongcoatPeacoat:  Well goodluck with everything. I would be so furious that they even dare to suggest to charge extra. Hope everything works out for you!

Post # 8
Member
1340 posts
Bumble bee
  • Wedding: November 2012

OMG–this is so unfortunate and a week before your wedding! Your reply is very direct and to the point. There’s not much they can do on their side, but to act like the ballroom is “such an upgrade” is a little condescending. I also had the option to book a larger venue and didn’t because we wanted a more intimate space–so I know what you mean about yours being cavernous. I hope it works out and I can’t wait to see pictures!

Post # 9
Member
2414 posts
Buzzing bee
  • Wedding: September 2012

Personally, I would demand they gave more money back. This isn’t what you signed up for or booked, and I think your comparison about the role-reversal was really great. I’m sure they would be much more apologetic if they moved someone from the big ballroom to Houlihan’s, and that’s not fair. More formal is not necessarily an upgrade!

Post # 10
Member
4192 posts
Honey bee
  • Wedding: July 2012 - Baltimore Museum of Industry

Can they give you the suite for two days? I would not want to change rooms.

Post # 11
Member
981 posts
Busy bee
  • Wedding: June 2012

Renata’s abuse of exclamation points while screwing up your wedding is getting on my nerves. I think your email is very direct and shows that you are not falling for the “wow! It’s an upgrade!” crap she is telling you. She needs to give you whatever the hell you want given the circumstances.

Post # 12
Member
7689 posts
Bumble Beekeeper

Oh my!  I hope that everything works out well for you in every way!  Good job on your letter.

Post # 13
Member
2232 posts
Buzzing bee
  • Wedding: September 2012

I love how she throws in that interesting fact about the ballroom! What a tool. At this point they should be kissing your feet and making everything as you ask for it and all for a huge a discount. They screwed up, why point out what the ballroom is typically if you didn’t even want it and now don’t have a choice?

Post # 14
Member
483 posts
Helper bee
  • Wedding: June 2010

I would be furious–stick to your guns and get what YOU want!!!  A sizeable discount is also in order!

Post # 15
Member
3175 posts
Sugar bee
  • Wedding: May 2012

“Just as an interesting fact an average requirement for a wedding in our ballroom is $7000!”

This line would have set me off. I’m really sorry this happened, how stressful.

Post # 16
Member
1962 posts
Buzzing bee
  • Wedding: August 2012

Wow! I’ve been reading your other threads and this would have been the last straw for me! Kudos to you on that great reply letter! Hers felt like a slap to the face. I hope that they can will do more for you. Good luck!

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