- 7 years ago
- Wedding: September 2011
So, we hired a photographer for our wedding on the recommendation from a friend. They took Beautiful photos of their wedding, so we hired them. We did an engagement session, and they were quick to put up our engagement proofs, and post our e-session to their website.
However, they promised a CD of engagement images (included in the photo package), which we still haven’t received. The e-session was in May. Thinking back, we did have trouble even scheduling the e-session. I had to sick my wedding planner on the photographer to get her to respond to schedule a day to do the e-photos.
Fast forward to the wedding. They show up, they take pictures. The week after the wedding they post some of our photos to facebook and they look beautiful.
THEN, a month goes by and I still haven’t seen proofs. I email the photog to see when they might be posting our proofs and she instantly emails me back saying “oh, I actually just posted them.” It seemed like a weird coincidence that she was posting them right as I emailed her, but I checked and the proofs were up online for review.
I do love the photos, but I’m a little annoyed because not all of the photos that she posted on facebook (the one’s I loved) were included in the proofs. Also, somehow they COMPLETELY missed our exit from the wedding. That irked me a lot. So I check with the photog, and she assured me that ALL images, even those on facebook, would be on the wedding CD that they provide.
Well, another month passes and I don’t have EITHER the engagement session CD of images, nor do I have the wedding CD of imaged. I ordered some prints off their website for Christmas gifts (although, I would have liked the CD’s so that I could make photobooks and other gifts). I also didn’t have instructions on how many photos I needed to pick for our album.
So I email photog once again and ask her my question about the albums and ask her WHEN she is sending the photo CDs? She responds with “I’m putting them in the mail today.”
Well. ANOTHER month passes, and I STILL don’t have either photo CD. I started to worry about the prints I ordered as well. So I emailed the photographer to let her know that I STILL had not received the CDs and asking if the prints would get here in time for Christmas.
She emails me right away assuring me that the prints will be here and that she’s sending another copy of the CD’s and this time tracking with UPS. Apparently, she said, she shipping to another client who didn’t receive it either.
Well, it’s been TWO WEEKS since that last exchange. I have the photo prints, but I STILL don’t have the CD.
I spoke with my friend who recommended her initially, and she told me that she STILL doesn’t have her photo CD either (Her wedding was in OCTOBER 2010!!!) and then she also still doesn’t have her wedding album. Also, the photographer hasn’t updated their blog or facebook since September, which just seems weird. Although, she’s personally posting on Facebook all of the time.
So, sorry for the ramble, but what do I do at this point?!? I don’t want to lose our wedding photos. We already paid this girl in full.
AND on top of all of this I find out that the photographer is now pregnant, which makes me even more nervous that I’ll never see my photos again.