Post # 1
This is my first post and I just need some advice. My fiance and I decided to have the diamond from my mother’s engagement ring reset into a new engagement ring for me. We were very happy and designed the ring together, had it custom made. When it arrived yesterday something was wrong. The diamond in my ring is NOT the diamond from my mother’s ring. The diamond we gave them was a rectangular radiant cut diamond and they gave me a square princess cut. In the appraisal they included they say it is a princess cut. I talked to them a few times throughout the ring-making process and they always acknowledged that the diamond was a radiant cut (for instance, when they sent us the wax version of the ring for us to approve, they put a princess cut CZ in it and told me over the phone that they just didn’t have a radiant cut CZ available to show us). Looking at the original setting, (which, thank God was bezel, otherwise we wouldn’t be able to tell) it is quite clear that the diamond they gave us wouldn’t even fit into the original setting.
Don’t get me wrong, the ring is beautiful, I am just (obviously) attached to my mother’s diamond and now I don’t know where it is. Has anyone else had something similar happen? What do I do?
Post # 3
Did they recut it for the purpose of the new setting?? I’d call them ASAP to find out what’s up! If it is indeed a different diamond – that is a HUGE issue.
Post # 4
@AdriannaJean: Contact them right away, speak with the manager in person and explain all this. The sooner you get in touch with them the more likely it is you’ll be able to your diamond back. Hugs and good luck!!
Post # 5
This is nuts! I would be waiting at their front door for them to open, nethier scenario that the PP’s mentioned are okay. A- to recut a diamond without consent would be crazy and B-mounting the totally wrong one is also crazy!! I hope they still have it and just made a mistake. Good luck!
Post # 6
I would be beside myself! Go there immediately and talk to the manager. Bring any paperwork or emails or pictures you have from the process. I really hope you can get this resolved. I have a pit in my stomach for you just thinking about it and how you must feel!
Post # 7
Thank you all! It has not been recut, because the original diamond was 4mm by 6mm and the new one is 5mm by 5mm, so the diamond is too wide to have ever fit in the original setting. Another hitch about waiting outside the store is that my fiance and i are in Victoria and the jeweller is in Edmonton.
Our plan is to take it to an independent appraiser to make sure that what they gave us was actually a diamond first thing when they open and then make our decision about what to do based on that.
I know it won’t likely happen, but I’m just so scared that they’re going to insist that they have given me the right diamond. Stupid me didn’t take a picture of the original diamond in the original setting.