(Closed) Help! Jeweller gave me the wrong diamond!

posted 5 years ago in Rings
Post # 3
Member
1737 posts
Bumble bee
  • Wedding: October 2012

Did they recut it for the purpose of the new setting?? I’d call them ASAP to find out what’s up! If it is indeed a different diamond – that is a HUGE issue.

Post # 4
Member
9614 posts
Buzzing Beekeeper
  • Wedding: September 2012

@AdriannaJean:  Contact them right away, speak with the manager in person and explain all this.  The sooner you get in touch with them the more likely it is you’ll be able to your diamond back.  Hugs and good luck!!

Post # 5
Member
4355 posts
Honey bee
  • Wedding: June 2013

This is nuts! I would be waiting at their front door for them to open, nethier scenario that the PP’s mentioned are okay. A- to recut a diamond without consent would be crazy and B-mounting the totally wrong one is also crazy!! I hope they still have it and just made a mistake. Good luck!

Post # 6
Member
4961 posts
Honey bee
  • Wedding: July 2012

I would be beside myself! Go there immediately and talk to the manager. Bring any paperwork or emails or pictures you have from the process. I really hope you can get this resolved. I have a pit in my stomach for you just thinking about it and how you must feel!

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