- 7 years ago
Help Me Bees on this one:
VERY QUICK BACKSTORY:
Our venue is outdoors at a beautiful, rustic city park in Tennessee. When we signed the contract with them, we were able to rent chairs, tents, tables at a discounted rate. However; they did not have enough tables + chairs to accommodate more than 80 people, so we went with a rental co.
I contacted several rental companies in the area, and found ( what I thought) was the best deal around. I sent her a rough draft of our numbers and she sent me a quote. That was back in November.
Fast forward to this month, we are getting RSVP’s in and the guest list went from about 175 to 135 with no’s and out of towners not being able to make it. So I contacted other vendors ( like the caterer) and such and let them know of the # change.
So, I contact the rental company to change the chair + table count as well as cancel a tent rental from them because we received one through our venue for much cheaper. Now, we are still 2 months and 3 days out. I paid a deposit of $271.98 about 6 weeks ago to secure our date and venue location with the rental company.
She comes back with a new quote today, but penalizes us 25% of our deposit towards the tent cancellation. Now, here is the fine print in the contract:
- There will be a $25 fee upon all returned checks as well as credit/debit cards that are declined.
- Renter will pay a 25% Deposit upon booking the event. This amount shall be 25% of the TOTAL invoice amount. This deposit is non-refundable.
- The total amount is due 5 days PRIOR to set up of event. We will not leave equipment when the balance has not been paid in full.
- Credit Card/Debit Cards and Cash are acceptable forms of payment for balances. Checks are not permitted.
- Cancellation Policy: a 25% Non-Refundable Deposit is required on all reservations. The balance (after deposit) is due 5 days prior to event set up. All rentals (including tents) require a 30 day cancellation notice in order not to be responsible for the balance of your order. Additional cancellation notice may be required if your event is on a Holiday.
I left out some of the other parts on the contract about property damage and what not, but my question is… am I wrong to be upset that she hit us for 25% of the deposit paid for a tent cancellation when I made sure it was well before the 30 day mark? Also- I was not asking for a refund of any sort, but to rework the numbers. It isn’t much of an over charge—a little over $50 “lost” , but still… I am on a budget and $50 could be used towards something else! It isn’t like they had the tent set up and ready to take to the site.. it is seriously a click of her mouse! Also- I feel it doesn’t really specify in the contract that you’ll lose part of your deposit if you cancel the tent rental.
Maybe I am being dense this morning! Y’all help me out…. What would you say to this?