- Principessa Bunny
- 4 years ago
- Wedding: November 1999
So, I receive a quote for what I consider small additions to my bridal gown.
While I was trying on the dress about to purchase I did make my concerns and the changes/addditions I wanted clear. They gave me an idea of how much the changes were. It was clear to all of us that without these changes this was not the dream dress.
Well, I emailed them a photo of one of the additions that is not in the contract but spoken about. (because I was told then not to worry about it and I can always email the pictures)
I received an email that gave me an outrageous quote.
“We did get a quote for you concerning the ……if you wish to add…..it will be…….Let me know if you want to move forward with the change and I will help you with the payment process. “
It bugs me even more the worded it as though it was nothing- it shouldn’t phase me.
I’m trying to figure out what to write back to them. I’m concerned because I had said then that those changes were the reason I was buying the dress. without them I wasn’t convinced it was the one.
I want to be firm without arguing and being stressed about dealing with them until I am done with my fitting and finally receive my gown. This is what i’ve got so far:
I am very taken back by the new price you’ve emailed me regarding the addition to the back. While I was there, at Kleinfeld’s trying on the dress I was told by your staff that it looked incomplete; and I agreed. We all agreed that, the addition should be made.
The price I was given at the time was no where near the price you’ve emailed me. I had also mentioned then that I wanted to add the thin…..and then I was given a price which included both changes to the dress as Pnina’s dress design looks as though she never finished working on a dress with good bones and has left it incomplete.
The only reason I initially provided a photo was because it was initially a rush order, and I wanted the production and alterations of the gown to go smoothly so as not to have any delays, where most brides could not afford the extra stress but I am a little more fearful as I live in another country.
I did not send a photo of the change on the shoulder because it is as basic of a change as I can imagine, and was told it was ‘nothing’.
I ask you to please revise with management.
I would also hope that I am not being taken advantage of. Sometimes people assuming that because one is willing to spend such an amount on a gown and the fact that they are from another country, that money means nothing and there are unlimited funds. Be assured this is not the case.
I rather buy another gown for the new price you’ve given me and take the gown I’ve purchased from Kleinfeld’s to a local designer/dressmaker/seamstress who will finish the job for Ms. Pnina at a fraction of the ‘cost’.