Post # 1
I’m getting married in July (less than 3 months) and I bought my dress in August of 2014 (paid in full). The bridal shop owner told me my dress would be in in April, and we would start fittings in May. So, being an eager Bee, I texted her in early April to get a fitting on the schedule for May. She texted (her preferred communication method) that she would contact the manufacturer, but wouldn’t commit to a date for a fitting. I let it go for a few weeks, then texted her again early last week (late April). She texted back that she would get back to me that night, but if she didn’t, I should text her and she’d get right back to me. The next morning, having not heard from her, I texted her, and still haven’t heard back.
This would be anxiety-provoking enough, but in looking online today for pictures of my dress, I saw on one site that the dress was discontinued in October of 2014. My heart sank. Did the shop order my dress before it was discontinued? If not, does my dress even exist? Is this why the shop owner isn’t getting back to me, because she knows she has no already-purchased dress to give me? What recourse do I have if I’ve paid for the dress and there’s no dress? How long do I wait until I go out and buy a whole new dress?
I’ve prided myself on being a pretty low-key bride up until today, but am freaking out. Has anyone else had anything like this happen? Or heard of anyone who’s had this happen?
Post # 2
I would’ve paid her a personal visit. Why are you constantly texting her? I’d also demand a refund and wouldn’t waste time looking for another dress even if it has to be purchased off-the-rack.
Post # 3
You need to go to the store in person and get things figured out ASAP. If they do not have your dress, demand a refund, and start looking elsewhere even if it makes you need to purchase off the rack or pre owned.
Post # 4
please, please go and speak in person, I’d be going bananas ! something smells fuuuuunky
Post # 5
hopefully you can get things resolved without taking legal action
Post # 6
Thanks for the recommendation to go talk to her in person. I should have mentioned – she’s never at the shop. I pass the shop every day on the way to/from work, and the lights are always on and the “open” sign is always lit (even at 6 am?). When I stop and check the door, though, it’s always locked with a note posted, saying, “At the office, please call for appointment” with the number I have for her. The “office” is where she does alterations, and there’s no way to know where that is – it’s not posted on her website or in her store where I bought the dress. It’s texting or nothing – when I call, her voice mail message says to text the same number.
Post # 7
This all sounds very
Hope you can figure something out, OP.
Post # 8
I’m sorry. This sounds like a nightmare. Text her and say that it is extremely urgent and you must speak that day. Tell her you’re concerned and need to make sure everything is moving forward with the dress before you run out of time.
Post # 9
time to commence the legal process, even if you don’t serve the papers yet.
see a lawyer, have a bankruptcy / litigation search done on the individual and any business name / corporation.
have a claim for breach of contract drawn up. In the meantime, try personal contact as others have suggested. If no success, quickly serve the papers and proceed to dress B.
Post # 10
I’d be looking for another dress from another shop asap, and then I’d start the legal process as PP suggested.
Post # 11
It’s been over a week. I would text her that you need to talk to her and that you’re coming on X day and at X time. You’ll be able to figure everything out in person.
Post # 12
Something seems sketchy for sure. Tell her you need to meet with her ASAP. Skip the texting and call her from now on, text is way too easy to ignore. How did you find this lady? Was her shop open regularly before?
Post # 13
This doesn’t look good. The first thing to do is leave a paper trail where you show that you have behaved reasonably.
Leave messages by phone and text, and drop a short letter in to the shop saying that as you haven’t heard from her you will be coming into the shop for your dress and the fitting on Friday of this week. Be polite. Include copies of any texts or emails you have received from her. Keep a record of what you have said and sent. Say that if this date is inconvenient for her she must contact you and arrange for another date in May as per your agreement. This puts the onus on her to arrange a date. (It might also be worth saying that you wish to see the dress before the fitting so that you can match your shoes with it – a white lie but you might want to ascertain whether or not she has the dress.) If you hear nothing then turn up at the shop. If no one is there then email her and say that you want the money back immediately and then contact your lawyer.
In the UK businesses must have registered offices. I assume that it is the same in the US. There are probably ways of finding out her office address.
If I were you I would assume that things are about to go pear shaped. Have a plan B. Look at other dresses (in case she simply hasn’t ordered the dress) and find other fitters (in case she has the dress but is just snowed under with work or has a big crisis going on).
Post # 14
Many thanks for all the suggestions! You’re all right, something is definitely sketchy, to say the least. When I picked her shop back in August, she had several 5-star reviews on Yelp, but starting in September, she’s gotten several 1-star reviews, complaining about the same lack of communication. Nothing about not getting the dress ultimately, but I’m not taking any chances. I’m going to look for the Plan B dress this week and continue this ridiculous attempt at communication and documentation, as well as looking into legal options. Thank you all again – I’ll keep you posted!!
Post # 15
Yelp filters reviews too; scroll to the bottom of the shop’s yelp page and look for a small grey link that says something like “10 reviews currently not recommended.” You might find more bad reviews going back farther than the recent bad ones.