(Closed) Help! My bridal shop won't answer my calls, and my dress has been discontinued?!

posted 5 years ago in Dress
Post # 2
Member
413 posts
Helper bee
  • Wedding: October 2016

I would’ve paid her a personal visit.  Why are you constantly texting her? I’d also demand a refund and wouldn’t waste time looking for another dress even if it has to be purchased off-the-rack.  

Post # 3
Member
2092 posts
Buzzing bee
  • Wedding: May 2015

You need to go to the store in person and get things figured out ASAP. If they do not have your dress, demand a refund, and start looking elsewhere even if it makes you need to purchase off the rack or pre owned. 

Post # 4
Member
73 posts
Worker bee

please, please go and speak in person, I’d be going bananas ! something smells fuuuuunky

Post # 5
Member
413 posts
Helper bee
  • Wedding: October 2016

hopefully you can get things resolved without taking legal action

Post # 7
Member
9429 posts
Buzzing Beekeeper

This all sounds very

Hope you can figure something out, OP.

Post # 8
Member
729 posts
Busy bee

I’m sorry. This sounds like a nightmare. Text her and say that it is extremely urgent and you must speak that day. Tell her you’re concerned and need to make sure everything is moving forward with the dress before you run out of time.

Post # 9
Member
48 posts
Newbee

View original reply
LisainSeattle:  time to commence the legal process, even if you don’t serve the papers yet. 

see a lawyer, have a bankruptcy / litigation search done on the individual and any business name / corporation.

have a claim for breach of contract drawn up. In the meantime, try personal contact as others have suggested. If no success, quickly serve the papers and proceed to dress B. 

Post # 10
Member
3228 posts
Sugar bee
  • Wedding: May 2015

I’d be looking for another dress from another shop asap, and then I’d start the legal process as PP suggested. 

Post # 11
Hostess
7552 posts
Bumble Beekeeper
  • Wedding: January 2013

It’s been over a week. I would text her that you need to talk to her and that you’re coming on X day and at X time. You’ll be able to figure everything out in person.

Post # 12
Member
1221 posts
Bumble bee
  • Wedding: August 2015

View original reply
LisainSeattle:  Something seems sketchy for sure. Tell her you need to meet with her ASAP. Skip the texting and call her from now on, text is way too easy to ignore. How did you find this lady? Was her shop open regularly before?

Post # 13
Member
3023 posts
Sugar bee

This doesn’t  look good.  The first thing to do is leave a paper trail where you show that you have behaved reasonably.

Leave messages by phone and text, and drop a short letter in to the shop saying that as you haven’t heard from her you will be coming into the shop for your dress and the fitting on Friday of this week. Be polite.  Include copies of any texts or emails you have received from her. Keep a record of what you have said and sent. Say that if this date is inconvenient for her she must contact you and arrange for another date in May as per your agreement. This puts the onus on her to arrange a date. (It might also be worth saying that you wish to see the dress before the fitting so that you can match your shoes with it – a white lie but you might want to ascertain whether or not she has the dress.) If you hear nothing then turn up at the shop. If no one is there then email her and say that you want the money back immediately and then contact your lawyer.  

In the UK businesses must have registered offices.  I assume that it is the same in the US.  There are probably ways of finding out her office address.

If I were you I would assume that things are about to go pear shaped.  Have a plan B.  Look at other dresses (in case she simply hasn’t ordered the dress) and find other fitters (in case she has the dress but is just snowed under with work or has a big crisis going on).

Good luck.

Post # 15
Member
444 posts
Helper bee

View original reply
LisainSeattle:  Yelp filters reviews too; scroll to the bottom of the shop’s yelp page and look for a small grey link that says something like “10 reviews currently not recommended.” You might find more bad reviews going back farther than the recent bad ones.

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