(Closed) Help! My bridal shop won't answer my calls, and my dress has been discontinued?!

posted 5 years ago in Dress
Post # 16
Member
2257 posts
Buzzing bee

Yeah there’s no reason for her to need to contact the manufacturer. It should have been ordered in August. I agree with PPs that it’s time to get legal representation. Look at BHLDN and JCrew for Plan B dresses. I also would text her and inform her that if she does not respond to your phone calls or contact you concerning your dress, you have no other choice but to believe that she’s been committing fraud and will be pursuing legal action.

Post # 17
Member
1601 posts
Bumble bee

Maybe take this to the papers. That’s just bad business. 

Post # 18
Member
1265 posts
Bumble bee

OH NO!!! this is a nightmare! I am so sorry!!! Please keep us posted. the other bees have given you some good advice, so I have nothing helpful to add (I live in Seattle, too!)

Post # 19
Member
839 posts
Busy bee
  • Wedding: Church

You poor thing. I would be worried too. Have you tried leaving a note on her shop door ? Maybe call the manufacturer of the dress and see if they can help. Also maybe involve the law, let them know that she took you for a ride and see if she has in formal complaints against her. I know, that’s a big step to take. I would look for another  dress asap. Keeping my fingers crossed for shop owner to do the right thing. If you do get your dress, I would grab it and run. Go to someone you can trust to do alterations, if needed.

Post # 20
Member
1227 posts
Bumble bee
  • Wedding: October 2016

If you paid with a credit card, contact your credit card company to see if anything can be done from their end in addition to a lawyer or small claims court.  Good luck and I hope things work out for you.

Post # 21
Member
3166 posts
Sugar bee

Oh no, this is all so awful! Please do keep us updated 

Post # 22
Member
742 posts
Busy bee
  • Wedding: July 2016

Can you contact the manufacturer directly?

Post # 23
Member
608 posts
Busy bee
  • Wedding: November 2015

View original reply
LisainSeattle:  I’d definitely call the manufacturer yourself.

Post # 24
Member
147 posts
Blushing bee
  • Wedding: October 2016

If she won’t answer you, I would have a friend call and pretend to be interested in looking at dresses. When the appointment is made id just show up to figure out what’s going on.

Post # 25
Member
29 posts
Newbee

Commenting to follow – I hope things get sorted out for you!

Post # 26
Member
9524 posts
Buzzing Beekeeper

This is such a shady way to do business. Can you contact the better business bureau to see if there have been prior complaints? You may have to file a complaint yourself. The PP are right, at this point it is a good idea to look for a new dress -at a store where the owner is on site and can be talked to in person-, and call your credit card. 

Post # 27
Member
117 posts
Blushing bee
  • Wedding: August 2015

Sounds very off… I fell in love with a dress from a shop in my town that was once reputable.  Over the years they suffered financial problems and a sure sign of that is NOT recieving the dress you ordered on time because they take your money and figure they have time to order it but don’t do it until down to the wire or in this case missed the boat…It’s a huge red flag.  I went home and read the yelp/google reviews and decided against ordering from anyone who lacked such a basic compassion for a bride.  Don’t let her write you off until your down to the wire with no options. 

Post # 28
Member
2012 posts
Buzzing bee

View original reply
Kamypuff:  I was going to say this exact same thing!!

OP, have someone call to make an appointment and turn up yourself. Make sure there is someone with you though.

Post # 29
Member
2912 posts
Sugar bee

View original reply
LisainSeattle:  At this point I would text and lay it on the line: she is not responding to your texts, you’ve seen that your dress was continued late last year and you are very concerned. Say you would like a response within X hours or you will be contacting your lawyer.

Post # 30
Member
5152 posts
Bee Keeper
  • Wedding: June 2014

View original reply
LisainSeattle:  I would totally have a friend call and set up an appointment. Then you show up with her.

The topic ‘Help! My bridal shop won't answer my calls, and my dress has been discontinued?!’ is closed to new replies.

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