Post # 31
LisainSeattle: I’m sorry this is happening. Our local news had a similar story a few years ago. A bridal shop suddenly went out of business and brides were calling the owner trying to get the dresses that they already paid for. Owner ignored all their calls. So they went to the media. Local news did a story on it and guess what? They got calls from her saying the dresses were with another woman who was finishing the alterations. The owner claimed it was all a misunderstanding. I don’t think you’re going to get that lucky here.
I think it’s a good possibility that this bridal shop is having financial problems. I wouldn’t be suprised if it closed. I think that she took your money and forgot to order the dress. Now she’s avoiding you because she doesn’t have the money to reimburse. you or she doesn’t want to. IMO I don’t think she ever ordered your dress. I think the PP idea to get a friend make an appointment and then the both of you show up is a good one. Don’t go alone. You need a witness and also in case thing get heated. I think you should tell her that if you don’t get your money back or the dress (which I don’t think she has) within a day you’re taking her to small claims court. I think small claims is your only option at this point.
If I were you I’d get busy looking for another dress. There’s time I’ve seen brides get dresses with limited time. A suggestion would be to consider a pre-owned dress for 2 reasons: you can save $$ and when you find a dress it’s yours on the spot. I got my dress on Craigslist. It was only a year old and was in like new condition. I couldn’t have afforded it otherwise. In your case it would also save you time – no worrying about ordering or if the shop has the dress in your size. Also http://www.preownedweddingdresses.com is good. If you live in the same city as the seller most will arrange for you to try it on. Good Luck.
Post # 32
FYI In case you live in Seattle. There is a bridal dress event going on next week. Brides are selling their dresses says over 500+ dresses for sale. It could be just the thing to find a dress:
ROAD SHOW: Seattle – May 7-9
Post # 33
I obviously have no idea what is occurring in your particular situation. However, I just wanted to say that I discovered that my dress had been discontinued less than a month after I ordered it, and I had no problems receiving my dress. As long as the bridal shop ordered your dress prior to the dress being discontinued, you should be fine. I hope everything turns out OK for you.
Post # 34
I’m so sorry you’re going through this! I agree with previous posters that it is time for a polite, but firm text message giving her for a deadline of a time she needs to talk to you by. I also agree that you should create as much of a paper trail as possible to show that you are doing your part to be available to her! Should you ever need to prove that you were contacting her it’ll be helpful to have all your texts and copies of any letters or emails. Good luck!!
Post # 35
I agree with this idea! Have a friend call to make an appointment with her. The worst she can do is ignore your friend too.
Post # 36
Eek! I have no further advice for you, I’m just joining in because I need to know how this all ends… hopefully well!!
Post # 37
Maybe you could email the designer of the dress, the may have the information on their end if she did order it.
Post # 38
Any luck weatherbug? I hope you have some luck finding some information and getting your dress!
Post # 39
Wow, this is terrible. 🙁 I hope you got a thorough receipt/contract from the bridal shop, at least. I would take a look at what it says and does as PP’s recommend, contact counsel.
Post # 40
Thanks for the recommendation! I had looked at those “hidden” yelp reviews before I shopped, and those were all positive, too. Makes me think that either those were fake reviews, or that something catastrophic happened in August that made things go sideways…
Post # 41
Many, many thanks, everyone! I took advice from several people, and texted her first thing yesterday (Monday) morning, saying, in part, that because I hadn’t heard from her and had learned the dress was discontinued, I was concerned, and needed to hear back from her within 24 hours about the status of the dress. She came back a couple of hours later, saying she had been moving for the last 4 days, and said, in part, “all the dresses are ordered, not to worry. I will look at your chart and find delivery date if not in now.”
Even with that, I went out and tried on “Plan B” dresses, so I feel somewhat better that I’ll have *a* dress, even if it’s not *that* dress. If I don’t have the dress in my hot little hands within the next week to ten days, I’m going to start the small claims process AND buy a second dress. I’ve been working very hard not to turn into some kind of Bridezilla throughout the whole planning process, but I’ve been waiting over 40 years to get married, and am NOT messing around. 😉
Thank you, Bees!! Stay tuned!!
Post # 42
I’m glad she at least responded. What is it with businesses and poor communication? That’s something which is so simple to get right FFS.
Post # 43
Yeah, I’d give her a couple of days and if you haven’t heard anything, try a bit of sabre rattling to see what she comes up with. Just a text along the lines of, ‘please contact me by COB or will start proceeding with the small claims court/customer protection’ etc.
Post # 44
I hope you get your dress. If not, if you paid by credit card or debit card your card company may be able to help you.
Post # 45
Yikes. I’m sorry you’re going through this Bee!
Are you able to get a friend to set up an appointment with her so she will open the shop, then confront her in person?
I hope you get this all sorted out!