(Closed) Help! My bridal shop won't answer my calls, and my dress has been discontinued?!

posted 5 years ago in Dress
Post # 31
Member
746 posts
Busy bee
  • Wedding: July 2014

LisainSeattle:  I’m sorry this is happening.  Our local news had a similar story a few years ago.  A bridal shop suddenly went out of business and  brides were calling the owner trying to get the dresses that they already paid for.  Owner ignored all their calls.  So they went to the media.  Local news did a story on it and guess what?  They got calls from her saying the dresses were with another woman who was finishing the alterations.  The owner claimed it was all a misunderstanding.  I don’t think you’re going to get that lucky here.

I think it’s a good possibility that this bridal shop is having financial problems.  I wouldn’t be suprised if it closed.  I think that she took your money and forgot to order the dress.  Now she’s avoiding you because she doesn’t have the money to reimburse. you or she doesn’t want to.  IMO I don’t think she ever ordered your dress.  I think the PP idea to get a friend make an appointment and then the both of you show up is a good one.  Don’t go alone.  You need a witness and also in case thing get heated.  I think you should tell her that if you don’t get your money back or the dress (which I don’t think she has) within a day you’re taking her to small claims court.  I think small claims is your only option at this point.

If I were you I’d get busy looking for another dress.  There’s time I’ve seen brides get dresses with limited time.  A suggestion would be to consider a pre-owned dress for 2 reasons: you can save $$ and when you find a dress it’s yours on the spot.  I got my dress on Craigslist.  It was only a year old and was in like new condition.  I couldn’t have afforded it otherwise.  In your case it would also save you time – no worrying about ordering or if the shop has the dress in your size.  Also http://www.preownedweddingdresses.com is good.  If you live in the same city as the seller most will arrange for you to try it on.  Good Luck.

Post # 32
Member
746 posts
Busy bee
  • Wedding: July 2014

View original reply
LisainSeattle:  FYI In case you live in Seattle.  There is a bridal dress event going on next week.  Brides are selling their dresses says over 500+ dresses for sale.  It could be just the thing to find a dress:

ROAD SHOW: Seattle – May 7-9

Post # 33
Member
11481 posts
Sugar Beekeeper
  • Wedding: May 2009

View original reply
LisainSeattle:  I obviously have no idea what is occurring in your particular situation. However, I just wanted to say that I discovered that my dress had been discontinued less than a month after I ordered it, and I had no problems receiving my dress.  As long as the bridal shop ordered your dress prior to the dress being discontinued, you should be fine. I hope everything turns out OK for you.

Post # 34
Member
69 posts
Worker bee
  • Wedding: April 2016

I’m so sorry you’re going through this! I agree with previous posters that it is time for a polite, but firm text message giving her for a deadline of a time she needs to talk to you by. I also agree that you should create as much of a paper trail as possible to show that you are doing your part to be available to her! Should you ever need to prove that you were contacting her it’ll be helpful to have all your texts and copies of any letters or emails. Good luck!! 

Post # 35
Member
493 posts
Helper bee

View original reply
weatherbug:  I agree with this idea!  Have a friend call to make an appointment with her.  The worst she can do is ignore your friend too.

Post # 36
Member
125 posts
Blushing bee

Eek! I have no further advice for you, I’m just joining in because I need to know how this all ends… hopefully well!!

Post # 37
Member
163 posts
Blushing bee

Maybe you could email the designer of the dress, the may have the information on their end if she did order it.

  • This reply was modified 4 years, 11 months ago by  catbride123.
Post # 38
Member
521 posts
Busy bee

Any luck weatherbug? I hope you have some luck finding some information and getting your dress!

Post # 39
Member
283 posts
Helper bee
  • Wedding: October 2015

Wow, this is terrible. 🙁 I hope you got a thorough receipt/contract from the bridal shop, at least. I would take a look at what it says and does as PP’s recommend, contact counsel.

Post # 42
Member
3169 posts
Sugar bee

View original reply
LisainSeattle:  I’m glad she at least responded. What is it with businesses and poor communication? That’s something which is so simple to get right FFS.

  • This reply was modified 4 years, 11 months ago by  Beegritte.
Post # 43
Member
52 posts
Worker bee

Yeah, I’d give her a couple of days and if you haven’t heard anything, try a bit of sabre rattling to see what she comes up with. Just a text along the lines of, ‘please contact me by COB or will start proceeding with the small claims court/customer protection’ etc.

Post # 44
Member
533 posts
Busy bee

I hope you get your dress. If not, if you paid by credit card or debit card your card company may be able to help you.

Post # 45
Member
1344 posts
Bumble bee
  • Wedding: July 2016

Yikes. I’m sorry you’re going through this Bee!

Are you able to get a friend to set up an appointment with her so she will open the shop, then confront her in person? 

I hope you get this all sorted out!

 

The topic ‘Help! My bridal shop won't answer my calls, and my dress has been discontinued?!’ is closed to new replies.

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