Post # 1
Okay, so today I get a text message from my photographer that said, “Hi, I got some unforunate news this am and I wont be here for your wedding this weekend. Theres been a family emergency and I need to fly there as soon as I can. I have found an amazing replace. She is phenomenal photographer and I’m sure you’ll be more than happy with her. Also, of course **** will be there as well. I hope this doesn’t make you stress or feel uncomfortable. You don’t need to be at all as the work that you’ve seen is a collective of both Mike and I. Thank you for understanding and I’m sorry for the short notice, unfortunately these things can’t be predicted. All the best, *****”.
So, I hired this photographer and her partner 1 year ago to do my wedding. I scoured the best photographers in the SoCal area as she came highly recommended and I even received a discount and these photos still cost us $5k.
I immediately called my wedding planner and he told me there were other photographers that may still be ava. this weekend. He advised me to call her directly and check my options.
I called her and she advised me they don’t typically offer refunds on retainers but, later said she may be able to provide a refund. She said she found a great person to take her spot but, when I asked her info so I could check out she said she didn’t know it and that she would email it to me. Strange to me if you thought they were so great?
Anyway, I’m @ odds. I hired this photographer based on her stellar reputation and paid a premium for it. I checked out the other girls work and its not as good as what I think my first photographer is capable of. What to do? What to do? Soooo stressed….
Post # 3
Wait until she emails you the other photogs info and then check out her site and rates. You might like her. Also, you might be able to negotiate a lower rate based on what her website says. It sounds like your photog is going through some trauma, so she probably just doesn’t have the info on hand. Definitely bother her for it because, gosh darnit, you are getting married and she has an obligation to help you find a replacement! However, be as gentle as possible because of the circumstances.
Most importantly – BREATHE! I know…this sucks. It will be ok. I swear. Deep breath.
Post # 4
@BackyardLoveBird: I looked @ her replacement she offered and she just didn’t offer the quality which my org. photographer has IMO. She has only completed 1 wedding from what I can see on her website whereas, my first photographer has done in the 100’s possibly thousands. :/
Post # 5
@BackyardLoveBird:Yes! All of this.
OP – Your photog’s apparently had an emergency and she’s got her assistant/partner/(?) as well as a replacement lined up. So you’re not without a photog. You have one (two?).
Breathe. Get info. Then decide. You can call around and see if there are replacements, but this might be a huge unnecessary stress.
Also ask yourself – are you going to care in 20 years WHO took the pictures, as long as you get the pictures you want, in the style you want?
Post # 6
@atalante: Yeah she does have her partner but I feel like shes more the creative genius behind the photos she takes.
I mean yes I care just bc we spent so much on the photos. Is it wrong to ask for a partial refund?
Post # 7
Your photog acted very professionally. My photog had the same in the contract that he would find someone he approves of/likes the work/similar style if he cant make it due to emergency.
If you really liked your photog, I would ask for samples of the replacement. They oftenall work together and know each other.
I wouldnt stress and believe in your photog if he is respected professional.
Post # 8
Is it wrong to ask for a partial refund?
i would be asking for a part refund – you hired her because of her talent, she may have arranged other photographers but they could be considered less valuable in skills/talent
but im glad she is professional enough to understand the stress you will be in over this and has a backup plan
Post # 9
@eloping:Thanks for answering this question. When searching for a photographer of her skill/talent I looked through many. I personally don’t feel the replacement she sent me is up to par (this would only be her second wedding) and I just can’t imagine paying the same amount? Guess I felt bad asking for a partial refund bc of her situation but, I shouldnt.
Post # 10
i would be firm here. someone who’s shot ONE wedding is certainly not worth five thousand dollars. does the contract stipulate she’d find a similarly suited photographer in the case of her not being able to perform her duties?
Post # 11
That is stressful just 5 days before the wedding. I think you should get a partial refund. I think a replacement should do similar work as the photographer you were paying originally. If not, that is not really fair to you.
Post # 13
I agree with @Ms. Meowerson–you are paying a premium to your photographer for her talent and experience, and someone who has shot one wedding is not an acceptable replacement for that. However, the problem you may run into is that the original photographer’s partner is still going to be there, as well–you said partner, not “assistant.” If she considers him a full partner then it may be tough to argue for a partial refund because in her mind, he is of the same quality as herself.
Post # 14
It sounds as if you are still getting one half of this photogrpahy team still (mike?) and this other photog may be the hired second shooter. This is common practice to have a backup if an emergency arises. Look in your contract…..its probably mentioned somewhere.
Im thinking if you stil have one half the team you should be ok. Good luck.
Post # 15
Yes all I could see from the person she suggested the girl had done other types of photography but, had only shot 1 wedding that was on her facebook as well as her personal website.
She shoots with her and her partner and now she is missing and has recommended this person to take her spot and she would be doing the detailed photos rather than the candid photos. My wedding planner was really trying to tell me it would be okay but, I just dont know…
Post # 16
@Luxuryshoegal88: I would ask for a full refund and find my own photographer (if you can find one). You had a contract with her and she broke it.