(Closed) HELP! My photographer just cancelled 5 days before the wedding!

posted 10 years ago in Emotional
Post # 18
Member
273 posts
Helper bee
  • Wedding: November 2010

Ask for a partial refund! Good luck!

Post # 19
Member
3930 posts
Honey bee
  • Wedding: May 2012

i would be asking for a full refund, and i’d definitely be contacting other photographers right away.

Post # 20
Member
598 posts
Busy bee
  • Wedding: April 2011

I’d only pay what the new photographer is worth…

Post # 22
Member
734 posts
Busy bee
  • Wedding: October 2012

Glad you found a new one…. $1000 is alot for Engagement Photos (or maybe im off) but you can deal with that AFTER your wedding

 

Post # 23
Member
1268 posts
Bumble bee
  • Wedding: June 2012

My only qualm is that engagement photos should be like 300.

Post # 24
Member
127 posts
Blushing bee
  • Wedding: May 2011

No more than $400 for engagement photos…..seriously! Im a photographer. Thats if you get a high res disk of the photos…..if not…..no more that $275 for the “sitting fee” I doubt it took more that a couple hours to shoot those photos.

Post # 26
Member
1076 posts
Bumble bee

I think 800 is too much for engagement photos.  She broke the contract, she needs to give you back the money!

Post # 27
Bee
821 posts
Busy bee
  • Wedding: September 2008 - A tiny town just outside of Glacier National Park

K_alecia, there is a photographer in my area that charges $2500 for a one-hour portrait session and 75 images on disc. They have set their prices this way for a reason… perhaps their services are in high-demand, perhaps they have a particular skills-set, etc. I charge $200 for a session fee and $300 for a disc, which is really average in my area but I’m seeing more and more people under-cut that daily.

My point is, if her photographer is a high-demand photographer on a national level, we really can’t tell them how much is too much to charge. It’s up to them, and I’m sure they’ve set their prices as they have for a good reason.

How much she is set to recieve as a refund in the event the photographer had to cancel is probably also covered for the most part in the contract she signed (or at least I would hope so). If the contract says “refund in full less cost of goods and services already tendered,” then you should recieve a refund in full less the price of what they charged for what you recieved from them at the time you signed the contract. (i.e. the cost of an engagement session in 2011 and an album, etc.)

The contract may also specify that there is no refund of a retainer, but I think this is uncommon in the case of the photographer backing out vs the client, although a retainer is often non-refundable because it goes toward covering the cost of time already invested. However, if the photog feels bad about it, my guess is that your retainer is coming back to you.

Post # 28
Member
7 posts
Newbee
  • Wedding: August 2011

I would do my own research and hire another photographer. Sometimes, a vendor may recommend someone else and get a kickback, and not necessarily be a recommendation that is in your best interests.

Post # 29
Member
1582 posts
Bumble bee
  • Wedding: June 2012

How did everything work out? I think you made a good decision with choosing a new photog but definitely work on getting a refund. I agree that $800 is a lot for e-pics, but you could compare that with other photogs in your area to make sure.

Post # 30
Member
816 posts
Busy bee
  • Wedding: May 2012

First of all, it bothers me that she texted you telling you this. You paid her over $5k, I think she could have at least called you, regardless of the circumstances. And yes, you definitely need to ask for a partial refund and check your contract with her and make sure she is not in breech of contract. You should also not have to pay this additional photographer any extra, that’s just crazy that she expects you to shell out even more money.

Post # 31
Member
4685 posts
Honey bee
  • Wedding: October 2019 - City, State

@Luxuryshoegal88: Does it say anything in your contract about a refundpartial refund or a price change of any kind under these types of circumstances? in planning my best friends wedding her contract with her photogropher laid out the terms as far as any type of cancellation. hers basically said something along the lines of if we cant make it we will find you a replacement but the pricing listed in this contract still stands.

I understand this is stressful so close to the wedding. I would be a be thrown off as well. However, I feel like some pp’s in that it seems you will be getting a part of this team still. maybe not what you originally had but one half is better than none. I think the fact that this replacement photog does have experience (even if not so much with weddings) combined with the one half of the original photog team (who does have experience with weddings) this will give you some great pictures. If you are still very uncomfortable I would say go ahead and look into another replacement but I would not be asking for a refund of any kind if its covered in the contract. if not then it might be fair game.  It seems your photographer handled this in the best way possible. But thats just me 🙂 good luck and I hope it works out in the best way possible for you!  

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