BTW- this was my dress at mid-production phase.
I was working with Candy to that stage and in my opinion, she was great. I loved it at mid-production but wanted one of the rosettes to be more pronounced.
When she left, James took over, which led to a misunderstanding- he assumed that I wanted all the rosettes to be more pronounced, which led to this:
I asked him to tone down the rosettes and work on the transition of the dress, which led to the pic in my first post.
I think my disappointment stems from a number of things:
1. I was working with Candy and then suddenly had to work with James
2. They didn’t manage my expectations that well. At the start of this process, my expectations weren’t that high. But Candy had told me that premium grade= 90-95% accuracy and designer grade= 95-98% accuracy. When James took over, he told me “Don’t worry, we *will* make the dress the way you want it to be :)”. As a result, they built up my expectation. Then in the email I received this morning, he states “Please note that the craftsmanship grade you have purchased is Premium Grade, and there will be differences from the original – approximately 10-20%… if you upgrade to designer grade, Designer Grade (55%) extra, we can keep working on it for every single detail you require to make it more like the original.” So it’s kinda a slap in the face to be told one thing in the beginning but another thing at the end.
3.I keep comparing the dress now to how it was in mid production. I’m not sure, which I prefer. The flow is better in the mid-production but it was lacking the extra something something from the rosettes.
I can’t fault James’ responsiveness. In light of my requests he wrote this:
“Let me summarize the problems you have for this dress now:
1. Bodice wrinkles – proper arrangement of the bodice onto the mannequin will resolve this
2. Skirt flares out too much – lift the stand higher to make sure that it is the correct height (you can refer to the first production progress photos – we couldn’t and wouldn’t just extend the skirt after you confirmed the silhouette of the dress)
3. Unevenness of the 2 sides for the skirt –
a. Put the dress onto the mannequin tight to make sure that it doesn’t pull down
b. Tone down the openness of the rosettes
For all the other parts of the dress, if you saw new problems, please keep in mind that they were not touched and we didn’t spend time to arrange them.
Please let us know your decision about the unevenness of the skirt, and which element you wish to keep: skirt being even or rosettes being more open? Once we solve this problem and provide final photos, you should be okay with this dress I think.”
So now I need to decide, should I keep the skirt as is or tone down the openess of the rosettes?