(Closed) Help! One of our photographer's memory cards got corrupted – lost pics!

• continuumphotography
• 8 years ago

• Wedding: May 2006

@emilygrace07:  Unless I am incorrect they are missing the entrance of the bridal party and the cake cutting.  The moments are signficant but the actual time loss you are talking about is maybe 5 minutes at most.

• BlueberryPi
• 8 years ago

• Wedding: March 2013

A step past the data retrieval software they could also try sending in the memory card to a data retrival service. It’s expensive, but it may not be more than the refund they owe you and then you would (possibly) get your precious memories back.

Lout of curiosity, why would the dj tell other people not to take pictures?

• WaitingBeeinAZ
• 8 years ago

I’m so sorry that happened to you. Thank goodness it wasn’t worse though (all the pics being lost)! The one year photo shoot with a mini album sounds like a really great/fun idea!! 

• avelotta88
• 8 years ago

• Wedding: September 2013

I wouldn’t be happy with less than a 100% refund!  That’s your once in a lifetime day!

• reebee
• 8 years ago

• Wedding: November 2011

@coffeegal85:  I was going to suggest the same thing – ask them to try to edit/correct guest photos so they can be used in your album.  I’d also ask for an anniversary session.  Sorry this happened to you – best of luck!

• aliu19
• 8 years ago

@avelotta88:  While I agree that this is a horrible, horrible thing to have happened, I seriously doubt that she’d get 100% of her money back. Every photographer contract that we looked at before choosing one limits the liability for cases like this. If she lost 10 minutes, they’d calculate how much she paid for those 10 minutes and that’s all she’d get back.

 

OP, I think that an album upgrade and an anniversary shoot sound wonderful. Something similar happened to one of our GM’s at his wedding and they ended up getting a free family portrait /maternity shoot which was nice. Regardless of what you end up doing, I’m so sorry this happened and you should definitely try to get your guests’ photos fixed and focus on the images the photographer did get.

• continuumphotography
• 8 years ago

• Wedding: May 2006

@BlueberryPi:  Guests use forward firing flash which can and often times completely ruin a photographer’s exposure on a photo.  I stopped keeping track of how many photos I’ve had ruined by a guest “photographer” a long long time ago.

The reason the guests in the background are so dark is because the forward flash concentrates all of the light where it hits the subjects, where as a bounce flash is going to be fired upwards, hit the ceiling, and then dissipate over a broader area.  The darker areas can probably be brough up slightly in Photoshop, but they will be noisy.

• photogestelle
• 8 years ago

• Wedding: February 2012

@coffeegal85:  This seems the best option. Make sure they’ve explored every avenue to get your photos back. This is actually my biggest fear with wedding photography, but most cards are recoverable.

• KateByDesign
• 8 years ago

• Wedding: October 2011

You’re being an awesome sport about this.  I’m sure the photographers are really grateful for your understanding.

I’m so sorry that you’re going through this.  I’m sure your anniversary session will be beautiful and make sure to include some cake cutting in those!

• continuumphotography
• 8 years ago

• Wedding: May 2006

Of the 200 photos lost, would all of them have survived the editing cut?  Usually about 25% of what we take makes the final editing cut, and each photographer has a different style. Although it would be a pain, the cake cutting is one of few things that could ever be “re-done.”  The entrance, not so much.

• wisc2009
• 8 years ago

• Wedding: September 2012

I agree with 

KateByDesign. You are being so incridbly level-headed about all of this. You definitely have some good karma headed your way. Go buy a lottery ticket or something 🙂