(Closed) Help! Sizing snafu at Kay Jewelers.

posted 7 years ago in Rings
Post # 3
1458 posts
Bumble bee
  • Wedding: October 2012

I would be concerned too! They should just order new rings in the correct sizes for you, since it was their mistake. Sizing up or down 3 full sizes sounds like a pretty bad idea to me..especially if the first one has diamonds on the band. I think resizing can change the shape of the band and cause the diamonds to pop out. Nice looking rings, though!

Post # 5
2496 posts
Buzzing bee
  • Wedding: January 1991

My ring had to be custom made because it was more than 2 sizes smaller than the standard. The jeweler told me that sizing down wasn’t as big of a problem as sizing up because they just take metal out and reset it.  So, honestly, yours should be ok.  Your FI’s ring will likely need additional metal anyway, so it would make more sense for them to just totally start over.  

Can you call and request that they redo the rings entirely?  If the store won’t help you, I would call corporate and explain the situation because it needs to be made right, especially since rings aren’t exactly chump change!!

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