Post # 1
I need some advice here.
I ordered my wedding dress on August 8, 2009. I received a phone call on January 9th saying my dress was in and ready for me to try it on!
Rewind – When I purchased my dress on August 8, the dress I fell in love with is an A-line, straight-neck (tube-top) dress. The one thing I wanted to change was the neckline, since I knew I wanted sweetheart. Not only did I tell the salesperson I wanted sweetheart, but she pinned the neckline down to look like a sweetheart neck. We snapped all kinds of pictures with it like that and I bought the dress that day. As we were checking out, the sales person told me to call them back in 3 days to remind her to order the sweetheart neckline with the dress (should have noticed that red flag right then.) I did call her multiple times just to make sure, and she said all was well, and she’d call when it was in.
Fast-Forward – I went back to the store on January 13, and behold – the dress is NOT sweetheart!! I wanted to scream and of course, the rest of the fitting was awful because I was so aggitated that the neckline wasn’t right. She then proceeded to tell me that I can take it to the tailor and they can fix the neckline, which typically wouldn’t be a problem, but in my particular dress, there are a LOT of beads and a strong material structure (much like a corset) to work around, and the people I’ve talked to about it say that cutting into that part of the dress could damage the structure of the dress. It then hit me that she meant that I would have to pay for those alterations. I called her and told her that IF the tailor could even make the alteration, I would not be covering that cost, that her store would. She put up a fight, saying she didn’t have any documentation that I wanted sweetheart neckline (even though the whole time I had the dress on it was pinned down), and of course she doesn’t have any documentation of me calling the 3 times I called to remind them.
Of course my sales receipt says “All Sales Final. Store is not responsible for manufacturer delays or errors” But this is NOT a manufacturer error, this is the store not ordering the dress the way they were supposed to. I’m furious and just want my dress to be the way it is supposed to be.
Should I chance it with the tailor and see what happens or should I march back in the store and demand they order me a new dress?? What would you do??
Post # 3
I would take the expert advice of a tailor if he/she is saying they can’t do what you want without possibly messing up the dress. And in that case, I’d march back into that store and demand they fix the problem – whatever it takes, even if that means ordering a new dress. You have documentation of you in the dress with the sweetheart neckline, right? That’s proof. Plus, this lady KNOWS what you wanted and ordered it wrong, so it is her fault. I would be as nice as possible about it for as long as possible first, but if that doesn’t work, I’d raise hell. This is your wedding dress! This lady should know better.
Post # 4
I would march myself right back into that store and demand her to order you a new dress!! As long as you have time, let her know that you’ll be informing the BBB that her store in fact, ordered you the wrong dress, and now will not cooperate with you on making sure you’re happy.
Post # 5
Oh no! I’m so sorry that happened to you. I can imagine how stressed you are. I would still try to get the shop to do what you want. There is definitely time for them to re-order the right dress. What I would do, is calmly go into the store and ask to speak to a manager. I have to continually tell myself this part- be sure to remain calm and respectful all while being firm. Explain to her what happened and the remedy you see fit. If they’re willing to do nothing, then there’s nothing further you can do. Except be sure to steer all the people you know away from using them in the future! The fact that you’ll have to pay for the alterations is a bummer, but in the end you want your dress to be perfect so its a price you’ll have to pay. So sorry again! Keep us posted 🙂
Post # 6
To be honest, there’s lots you can do – just depends on how much you really want to anger the shop. You can threaten to report to the BBB (as PP said) and threaten to go to news stations. Trust me, especially if you live in a smaller area, news stations would LOVE to air a story about this. I know it’s probably not the best course of action, but if all else fails…
Post # 7
When you put your deposit down and ordered the dress, does the receipt have written down that you wanted a sweetheart neckline? If it does, then I would definitely demand that they order you a new dress as per the specs on your receipt (which is essentially like your contract). You have the pictures, which may help, but if it’s written on the receipt you have more solid documentation.
Post # 8
That’s the main issue, even though everyone I was with the day I got my dress knows I wanted sweetheart neckline, and all the pictures show it pinned down, it doesn’t say it on the receipt, nor do they have ‘documentation in my folder’ from when I called to tell remind them to order it that way…almost like they did it on purpose! Why wouldn’t you document that??
Post # 9
When I ordered my dress the salon filled out an entire page with all of the specifics of the dress, like my measurements, and any alterations. For example, I ordered the bodice an inch and a half higher than the standard because I have a long torso. We then went over it together and both signed at the bottom; I don’t have a copy of this, but the salon does have it on file; perhaps your salon has something similar, and they are just keeping you from seeing it? Can you ask to see the original order form with your measurements and all that?