(Closed) HELP! Store ordered dress wrong!!

posted 9 years ago in Dress
Post # 3
Member
156 posts
Blushing bee
  • Wedding: March 2010

I would take the expert advice of a tailor if he/she is saying they can’t do what you want without possibly messing up the dress.  And in that case, I’d march back into that store and demand they fix the problem – whatever it takes, even if that means ordering a new dress.  You have documentation of you in the dress with the sweetheart neckline, right?  That’s proof.  Plus, this lady KNOWS what you wanted and ordered it wrong, so it is her fault.  I would be as nice as possible about it for as long as possible first, but if that doesn’t work, I’d raise hell.  This is your wedding dress!  This lady should know better.

Post # 4
Member
5977 posts
Bee Keeper

I would march myself right back into that store and demand her to order you a new dress!! As long as you have time, let her know that you’ll be informing the BBB that her store in fact, ordered you the wrong dress, and now will not cooperate with you on making sure you’re happy.

Post # 5
Member
4001 posts
Honey bee
  • Wedding: June 2010

Oh no!  I’m so sorry that happened to you.  I can imagine how stressed you are.  I would still try to get the shop to do what you want.  There is definitely time for them to re-order the right dress.  What I would do, is calmly go into the store and ask to speak to a manager.  I have to continually tell myself this part- be sure to remain calm and respectful all while being firm.  Explain to her what happened and the remedy you see fit.  If they’re willing to do nothing, then there’s nothing further you can do.  Except be sure to steer all the people you know away from using them in the future!  The fact that you’ll have to pay for the alterations is a bummer, but in the end you want your dress to be perfect so its a price you’ll have to pay.  So sorry again!  Keep us posted 🙂

Post # 6
Member
156 posts
Blushing bee
  • Wedding: March 2010

To be honest, there’s lots you can do – just depends on how much you really want to anger the shop.  You can threaten to report to the BBB (as PP said) and threaten to go to news stations.  Trust me, especially if you live in a smaller area, news stations would LOVE to air a story about this.  I know it’s probably not the best course of action, but if all else fails…

Post # 7
Member
562 posts
Busy bee
  • Wedding: September 2010

When you put your deposit down and ordered the dress, does the receipt have written down that you wanted a sweetheart neckline?  If it does, then I would definitely demand that they order you a new dress as per the specs on your receipt (which is essentially like your contract).  You have the pictures, which may help, but if it’s written on the receipt you have more solid documentation.

 

Post # 9
Member
577 posts
Busy bee
  • Wedding: December 1969

When I ordered my dress the salon filled out an entire page with all of the specifics of the dress, like my measurements, and any alterations. For example, I ordered the bodice an inch and a half higher than the standard because I have a long torso.  We then went over it together and both signed at the bottom; I don’t have a copy of this, but the salon does have it on file; perhaps your salon has something similar, and they are just keeping you from seeing it?  Can you ask to see the original order form with your measurements and all that?

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