(Closed) Help: Trying to cancel a caterer we only met and talked with

posted 5 years ago in Food
Post # 3
Member
839 posts
Busy bee
  • Wedding: July 2013

You don’t owe her anything. She is being unprofessional. You are entitled to get quotes from different venders and shop around until you find the vender that suits your needs and budget. Just reiterate to her that you have found a caterer who is offering a much more affordable option and that you’ve decided to go elsewhere. You really aren’t even obligated to email her at all – but since you were nice enough to do that she should be grateful.

Post # 4
Member
1755 posts
Buzzing bee
  • Wedding: October 2014

@EmeraldTiger:  I would tell her that you’re very sorry, but that company XYZ is able to give you the same thing for the lower price and that without a contract you’re sorry she took the intiative but that you’re not under any obligation and wish her well.

Post # 5
Member
2179 posts
Buzzing bee
  • Wedding: November 2012

You don’t owe her anything if you didn’t sign a contract. She seems like she might be trying to guilt trip you with the staffing issue. If you want to give her a chance to match or beat the other price you have, you can, but really, I’d move on. I would worry about getting poor quality food and service if she matches, either out of resentment or out of trying to maintain profit margin.

I had a similar situation at work a few years ago and a caterer got pretty rude with me and told me she’d be contacting her manager and lawyer. Fine with me, since we had no agreement in the first place. Oddly enough, I never heard anything back from them. Don’t let anyone intimidate you!

 

 

 

Post # 6
Member
770 posts
Busy bee
  • Wedding: September 2013

Tell her that you’re sorry she went ahead and booked staff before you’d signed a contract.

Post # 7
Member
7218 posts
Busy Beekeeper
  • Wedding: June 2013

@NLbride:  +1 She really shouldn’t have booked staff and everything before she had a signed contract. I understand wanting to be nice to her (because I would want to do the same thing) but I would definitely go with one of the caterers who offers more for the lower price!

Post # 8
Member
46401 posts
Honey Beekeeper
  • Wedding: November 1999

I don’t understand why this is even an issue. If you don’t have a contract with her, you have no obligation  to give her your business. If you like her and would like to use her except for her pricing, ask her if she can match your other quote. If not, simply tell her that you are using another vendor.

Post # 10
Member
2649 posts
Sugar bee
  • Wedding: April 2014 - Italian Villa

@EmeraldTiger:  You owe her nothing. You didn’t sign anything, so I think she just said she had already booked the staff in an attempt to guilt you into going with her. That line is total BS. 

 

Go with what you can afford!

ETA: I really seriously doubt she booked servers already. The people that do this type of work generally don’t get scheduled that far in advance. If that is really how she runs her business, she won’t stay afloat for long, if she assumes every consultation is a booking.

 

Post # 11
Member
4035 posts
Honey bee

@gingerkitten:  +1 I highly doubt the staff are booked and even if so, there is plenty of time to give them notice that the event won’t be happening.

She should consider this a lesson learned, as a professional, she should not have made any committments before a contract is signed.

Post # 12
Member
1902 posts
Buzzing bee
  • Wedding: July 2012

@EmeraldTiger:  I highly doubt she would have seriously booked servers already – she may have checked out quotes and tentatively booked someone, but if she put money on it, or signed a contract with them, then she’s a fool and isn’t the sort of person I would want to see running a business.

I had a similar experience with a makeup artist – I called her just to check out prices, and she got back to me nearly a week later saying she had cancelled all her appointments for the day and was able to do my wedding makeup. Because I hadn’t heard from her for so long, I had already booked someone else – and I was only asking about her prices and availability!

I believe going with this person would be the same as trying on a wedding dress, then having the salesperson say you have to buy it because they’ve already booked you in for alterations. Don’t let yourself feel pressured to go with this vendor if you don’t want to and, honestly, if she might feel ripped off because of the price difference, I wouldn’t go with her. If she feels ripped off, chances are she may not put as much effort into catering as she should.

Post # 13
Member
127 posts
Blushing bee
  • Wedding: December 2014

@EmeraldTiger:  Which cattering vendor did you find offering dinner service for 25/pp? Im from the lowermainland and having a hard time finding a caterer in our budget

Post # 14
Member
748 posts
Busy bee
  • Wedding: June 2013

Sounds like she’s trying to manipulate you. I’d be worried what kind of job she’d do if she’s that desperate for work.

Post # 15
Member
1071 posts
Bumble bee
  • Wedding: July 2013

@EmeraldTiger:  She is just trying to push you into a sale.  Just tell her you are sorry but you never booked with her and have decided to go with someone else.

Post # 16
Member
3697 posts
Sugar bee
  • Wedding: May 2012

“I’m sorry but we’ve decided to go with someone else.  Thank you so much for your time.  The food was delicious (or looked great), I’m sure you’ll have no problem filling that date.”

The topic ‘Help: Trying to cancel a caterer we only met and talked with’ is closed to new replies.

Find Amazing Vendors