(Closed) HELP! Undisclosed fee for Spa Day Bachelorette Party

posted 6 years ago in Parties
Post # 3
Member
46413 posts
Honey Beekeeper
  • Wedding: November 1999

Did you get a written contract or anything in writing from them before this?  If so, and it doesn’t mention this fee, you have grounds to refuse to pay it.

If not, I would ask to speak with the manager and discuss that their staff did not disclose this fee in your previous discussions and ask the manager what they can do to rectify the situation.

Post # 5
Member
46413 posts
Honey Beekeeper
  • Wedding: November 1999

Is it an independent spa or part of a chain? If part of a chain, I would ask for the name and contact information for the person he reports to.

If you have been dealing with him all the time, I would tell him that I am not paying the fee as it was not disclosed earlier. If he tries to charge your credit card, you can dispute the payment.

Post # 6
Member
6512 posts
Bee Keeper
  • Wedding: September 2012

I’d write an email plainly saying that you were never informed of the “party fee,” and it is not within the terms of your agreement.  Oral contracts are binding as well, so he cannot alter the terms unilaterally. 

Post # 8
Member
4887 posts
Honey bee
  • Wedding: May 2012

If he starts being a complete dick about it, ask him if he’d rather have the party with NO room fee, or no party at all.  As a small business owner myself, I can guarantee that he’d rather have you in there and paying for standard services than not have you in at all.

Post # 9
Member
1750 posts
Buzzing bee

@LetThereBeLite: There are laws to protect you honey but a business can charge whatever they like as a fee, you have the right to tell them no thanks and find a new place. Just google it, you will find many that do not charge or will waive the fee. Have you asked them to waive the fee? Also, as long as you cancel at least 24 hours in advance, they will NOT charge you.

Post # 10
Member
878 posts
Busy bee
  • Wedding: July 2012

You can cancel if he will not work with you. It sounds like you haven’t paid any money yet, there is no contract stating a cancellation fee, 24 hours is a typical cancellation period, and if they do charge your credit card you can have your bank dispute that charge, or you can change your CC between now and Thursday.

Post # 11
Member
357 posts
Helper bee
  • Wedding: December 2012

Def cancel, maybe he will cut you a deal on services if doesnt want to lose your business. If he charges your cc You should dispute it with your cc Company. They will have to provide proof that you authorized the charge and if they can’t you won’t be responsible.

Post # 12
Member
3626 posts
Sugar bee
  • Wedding: September 2012

I don’t have any advice, but let us know how it works out.

Post # 14
Member
3626 posts
Sugar bee
  • Wedding: September 2012

Wow, that’s rude. I would definitely review them on Yelp.

Post # 15
Member
5118 posts
Bee Keeper
  • Wedding: November 1999

@redheadem: Ditto! 

@LetThereBeLite: He sounds like a peach. I’d just call him back right away rather than waiting for him and say ‘Due to the miscommunication and the fact that we were not informed of a party fee until just now, as well as your entirely offensive comments re: the Asian community, our party will not be held there. Additionally, you will not be charging my credit card any cancelation fees since the cancellation is based off non-disclosed fees and offensive comments made by you. I hope that you review your business practices, as we will be taking our party and the $$ elsewhere.’

You’re still 24+ hours out, and it sounds like he’s been an ass. I’d bail, forcefully, and then yelp/review the salon/spa.

Post # 16
Member
3041 posts
Sugar bee
  • Wedding: May 2010

Do they have an email address? I would also send them an email saying you are cancelling, just in case they try to charge you something. Just make sure you send that email today so they have enough notice! Without something in writing it could become a he said, she said scenerio.

& for future reference, NEVER leave someone with your c/c number if you don’t know what the final total price will be charged.

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