(Closed) Help what would you do?? Photog issues!!!

posted 7 years ago in Photos/Videos
Post # 3
Member
786 posts
Busy bee
  • Wedding: May 2012

If that were me…. I think I would call again, and say “look, I have decency, however, you can give me SOMETHING!!” I would make it a point to ask… Is this photographer doing this to EVERYONE, and if so, they cant stay open with a business and NOT give the porduct. I would ask for an assistant or something.  Maybe in the contract it says something about what would happen if you dont get your pics.

You better beleive im going to look at mine tonight. haha.

That really stinks. But I would deffinately try my hardest to be nice, but explain that you PAID for seomthing and they least they can do is give her a disk or SOMETHING!! maybe not even all the albums or whatev.

Man, good luck to her!! 🙂

Post # 4
Member
3241 posts
Sugar bee
  • Wedding: May 2011

People get sick, family members die, in a nutshell….life happens. I have students every semester that come to me with similar issues. If I were your friends, I would probably call and talk to the photographer about a new timeline. Certainly, some understanding is needed if the photographer had an unexpected illness, but the photographer does also have an obligation to the client.  Also as part of the conversation I would ask that they please send some teasers (maybe somewhere between 20-40 photos), even if they are unedited at this point because otherwise I’m just going to burst from curiosity (at least that’s how I’d phrase it). It does stink, although maybe the photographer will be willing to do editing on your friend’s photos that they would normally charge other clients for at no charge, or maybe the photographer would be willing to give them some free prints or an enlargement. It might depend on what the contract says. I feel for your friends, I’m almost 20 weeks post wedding and don’t have photos yet…..although my photographer did post a slideshow with some photos.  Good luck!

Post # 5
Member
1763 posts
Buzzing bee
  • Wedding: September 2010

I think it would have been more acceptable if the photog had taken action and notified clients of delays. I would ask her directly when they will have their pictures and if she goes past that deadline, start talking about reimbursement/ways of rectifying the situation. Give her the benefit of the doubt this one time, and hopefully there won’t be any more issues.

 

Post # 6
Member
1747 posts
Bumble bee
  • Wedding: May 2012

An illness can explain a lot but it doesn’t explain five weeks of inaction by the vendor.  If she is a professional, she will find a way to get you your product. If she doesn’t, one should take her to small claims if the situation isn’t rectified or a new timeline established very, very soon.

Post # 7
Member
3947 posts
Honey bee
  • Wedding: October 2011

She needs to forward the signed contract to the photographer where it outlines that 3 weeks is the deadline.  It seems very strange that she doesn’t know her own contract.

From there, she should state that she feels as though the photographer has broken the signed contract and might have to rectify the situation legally if a solution can not be brought about immediately.

Post # 8
Member
4755 posts
Honey bee
  • Wedding: May 2012

Well getting pissed off an acting on it will surely not help matters.

Say

 

“I’m sorry to hear about your surgery and I wish you a fast, pleasent recovery. I’m sure you can understand how eager I am to see just a sample of your good work. Is there any chance you could send a quick sneak peak? It doesn’t have to be post edited or anything, but if you could send just a picture or 3 until you’re better, I’d be thrilled! Take care,

 

Best,

blahblah.”

Post # 9
Member
878 posts
Busy bee
  • Wedding: July 2012

That’s tough- I would try to find out more about the situation- see if the photographer deserves sympathy for the illness or if this is really an excuse. I would be hesitant to judge quickly since I do not fully know/understand the photographers issues which sound serious.

Post # 10
Member
7174 posts
Busy Beekeeper

If it were me, I would ask what kind of time frame they could expect something.  My photog took about 2 months for mine (no surgery).  I do find it odd they couldn’t deliver in the 3 week time frame THEY stipulated…. but, that’s neither here nor there.  Have them reach out to the photog and see what they anticipate, given the circumstances. 

Post # 11
Member
3947 posts
Honey bee
  • Wedding: October 2011

As a photographer, if I had to undergo an emergency surgery and would not be able to uphold a contract’s promise, I would IMMEDIATELY contact my client and offer a partial refund.  There’s not a doubt in my mind that most professionals would do this.

Post # 12
Member
2095 posts
Buzzing bee
  • Wedding: September 2011

@vmec: That sounds like pretty good language to me. I see nothing that they could take offense to in that and it might give them a few pictures at least to see.

Post # 14
Member
399 posts
Helper bee
  • Wedding: October 2012

@organizedbride11: Eeek, I’ve said this lots of times other places, but I would strongly caution against the threatening of legal action just yet. The photographer still has the images . . . drawing a line in the sand at this point may not turn out well for them.

A 3 week turnaround is insane for professionally edited wedding photos unless they shoot part time or don’t do much editing. It sounds like they cut that too short and then life happened. That’s why many photographers have much greater time frames in their contract to allow for things like this to happen. Underpromise, over-deliver. Say 12 weeks, deliver in 6, that kind of thing.

Illness happens and it’s important to be understanding. The communication issues are a problem but they’re not something they can sue over at this point. We don’t have any idea what the surgery was about so we can’t pass judgment on the photog tearing it up on the dance floor at a recent wedding. It could all be BS but that’s pretty difficult to prove. VMEC had a perfect suggestion about how to approach it. Kind and courteous. Once you start talking about lawyers and partial refunds the photographer will shut down and who knows what could happen to the images.

Did the couple see at least one photo from the photographer? Not all photographers get around to editing 20-40 photos if they’re super busy, but I always try to at least post 4 or 5 on facebook initially and send more if I’m able to.

Post # 15
Member
1405 posts
Bumble bee

Let me start by saying that real professionals have backup EVERYTHING.,,,,from equipment to fill-in’s, to editing services.   However, sometimes things come up unexpected, and it happens even to the best of us, and the one way to make up for it is CUSTOMER SERVICE.

The first red flag was the 3 weeks vs 8 weeks.  Did this couple ever get an E shoot?  How did that turn out?  It also seems odd that she would have quicker turnaround for 1000 wedding pictures than say 100-200 E pics.

Second red flag is that she never contacted you when a situation arose that should wouldn’t be able to deliver, and when questioned, she reacted rudely to you, still with no definative time frame.

The next email to her needs to address the delinquent images.  Asking for a just a few is just a bandaid to a bigger problem.  I would tell the photographer that you are understanding of her situation, but would to workout a plan and date in which she feels the images will be ready.  Also, ask for the current status of the images, are any edited?  Half?  None?  Where is she in the workflow process.  If she can’t answer all of these questions to your satisfaction, I fear you will never get the images, and it’s time to take it to the next level.

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