(Closed) HELP!!!… with Venue Complaint Letter

posted 6 years ago in Ceremony
Post # 3
Member
4327 posts
Honey bee
  • Wedding: January 1992

Cite contract language in which there is a breach. Conversations do not carry legal weight.

Post # 4
Member
707 posts
Busy bee
  • Wedding: August 2013

So did you have it in writing from your venue that you could use the smaller banquet room in the event of rain?

ETA: I just looked at your previous post and it looks like you didn’t have it in writing that you could use both rooms. Unfortunately, it doesn’t sound like you can legally get any money from them. Bad business? Yes. But, in your letter, I’d emphasize more that you are disappointed in them not letting you know sooner so you could plan more accordingly with the change and how stressful the change will be considering they misled you up until now. To me, as-is, the letter sounds like they committed breach of contract, when they really didn’t. They inconvenienced you, but they’re probably not too concerned about it because they’re making more money by renting out both rooms instead of just letting you use both for one rental fee. I think this is a good reminder to all the brides-to-be out there to get EVERYTHING in writing. I’m sorry though, that does really suck and you should file a BBB complaint either way.

I hope everything goes well on your big day regardless! Don’t let this ruin it, because it’s your wedding day!! 🙂 🙂

Post # 6
Member
1488 posts
Bumble bee
  • Wedding: April 2012

“We do not guarantee a particular room.”

If it says this in the contract specificially, then unfortunately you do not have much legal recourse. It is unfortunate, but you most definitely should have had them agree to this plan via contract. However, they should be willing to accommodate you. Have you asked them if this situation has happened before? Surely you can’t be the only bride who has had a situation like this. What is their rain plan for everyone else?

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