Help! Zales Anxiety

posted 2 weeks ago in Rings
Post # 2
4481 posts
Honey bee

Well, Zales is a shit company no matter what way you cut it.

Most pre-fab rings get made in whole sizes and then are sized up or down.  Generally, the common sizes are 5-9 and most stores only have 7 for the display.  If they are smart, they are actually taking a nine and sizing it up to 10.5, as it’s generally not recommended to size more than two sizes and pave gets tricky.  Although their website seems to only offer the ring in sizes 6 – 8, so who knows?  

I’m sure lots of people have perfectly adequate experiences with them.  I’m not sure I necessarily trust the equivalent of a big box store to really advise me on major modifications to a ring when the only requirement to work there is previous retail experience and not necessarily in jewelry.  If you have major concerns, then I would call up their customer service and ask them more detailed questions about the process.


Also, you’re allowed to get engaged without a ring.  There’s zero reason to let a ring delay moving forward with planning your life.

Post # 3
115 posts
Blushing bee

 Don’t accept the ring from Zales unless the resizing is perfect.

Post # 4
907 posts
Busy bee

I would be very hesitant to trust even the best of the best jeweler to resize a paved ring up 3.5 sizes. Much less a Zales jeweler. And keep in mind, the lady you dealt with is likely not a jeweler. She’s just a retail worker so her expertise is lacking.

Personally, I’d see if you can put a stop to the resizing and get store credit or the like if it’s not too late. Then, see if someone could replicate a similar ring design.  Talk to David Klass!

Post # 5
516 posts
Busy bee

I would **NOT** go with them. Post your budget on the pricescope forum and let them help you find a great stone. Perhaps David Klass could help create a setting inspired by the one you like but MUCH better quality. 

Post # 6
216 posts
Helper bee
  • Wedding: July 2019

OP, I have several pieces from Zales but all are over a decade old.  My finger is 8.5 so the rings had to be resized and they were all perfect.

Do I think Zales is a good company? Nope.  But, I think that they should be able to get this right for you.  I agree with PP, do not accept it if it is less than perfect.

Post # 7
112 posts
Blushing bee

I don’t have any personal experience with Zales. Instead of sending the size 7 on display in the store to be sized they should order one from the maker in 9 or the largest size it’s pre made in and have that one adjusted. They are a big enough chain that’s been around long enough that I wouldn’t fret too much. Also there is nothing wrong with getting engaged and going ahead with the wedding planning and getting the ring later on before the wedding so don’t let it make you feel like you have to postpone anything or not celebrate until the ring is on your finger if god for it something does happen. If anyone asks just simply say you have a ring picked out and are waiting for it to be made/sized and can’t wait to show them when it’s finished. 

Edit: I also saw a post on here before of someone that wanted the Belle ring from zales. It looked like a diamond inside a yellow gold rose. She was worried about zales quality so she went to a local jeweler who does his own work and had a replica made. Looked just like the Zales ring but with the reassurance of knowing who made it and their work. 

Post # 8
6377 posts
Bee Keeper

The ring looks like it only has partial pave and the whole bottom half is just metal, so I don’t think sizing will actually be an issue. 

Post # 9
434 posts
Helper bee
  • Wedding: October 2018

There’s a lot to unpack here. Why would you want the display? was is cheaper vs. ordering the ring in your size (or a size that is closer to yours and having that resized)? Is this your engagement ring? 

I just think you could go to a smaller local jeweler and pay close the the same for a better quality ring. I think Zales is great for less expensive jewelry but even then I have a few pieces from them and I’ve had to have a lot of rings fixed, diamonds from earrings replaced. I just don’t think if this is your engagement ring that you want to take a chance with Zales.

Post # 10
1697 posts
Bumble bee

Agree with others. If possible, I’d call them NOW and tell them you had a shitty sales person who rushed you, and you want to make sure that they are ordering a ring size closer to the size you need, and that they will not be trying to make a 7 into a 10.5. Ask to speak to a manager if you can. I’d be very concerned about the integrity of the ring undergoing that much change. My ring is from Kay and I had it sized down to a 5.5 and have been having issues with stones falling out of the band so they are ordering me one to be MADE in my size vs. resizing a new one. 

Post # 11
194 posts
Blushing bee

Ugh…to Zales, Jared, Kay, etc., just don’t.  You can do so much better elsewhere.  And I mean no offense to those who have and love pieces from those types of stores.  If you are happy with your pieces and have had good experiences with them, that’s all that matters.  But the general consensus is that they are overall subpar in quality, pricing and customer service and should be avoided.  OP, I hope you can cancel the order and get a refund.  GL

Post # 13
2732 posts
Sugar bee
  • Wedding: June 2017

My engagement ring is from Peoples (Canadian Zales) and I love it, it was able to be sized down from a 9 to a 5 without issue (although I got it resized elsewhere and it wasn’t pave). Fingers crossed everything works out for you!

Post # 14
422 posts
Helper bee
  • Wedding: February 2005 - Greenwood

I have one ring from Zales, not engagement ring, and I’ve had it several years now with no problems. I haven’t even had to have to white gold redipped. I’m not sure of sizing but would think they can do it if they said they could. They have a bad rep but I think that’s anywhere you go will have good and bad reviews. I would wait and see it for yourself and then decide and not drive yourself crazy thinking about the what if’s. Zales will fix it if your not happy and they will make it right…..I’m assuming! Good luck and I hope it works out because the ring is gorgeous. Keep us posted

Post # 15
761 posts
Busy bee

lillygirl27 :  FYI – for the same price you can buy a GIA certified nearly 1 carat oval SI2/near colorless diamond in a halo setting from Blue Nile.

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