Post # 1
So my boyfriend- about to be fiance!!! – and I ended up at Zales a few weeks ago to look at rings. I had been looking online, and I ended up drooling over the Disney collection, specifically one of the Belle rings that looks more like a flower than a halo. We were kind of rushed by the sales lady, probably because I turned down her Vera Wang suggestions and was really only interested in the ring that I had fallen in love with from online pictures.
So I see it, I fall even more in love. Wonderful Boyfriend or Best Friend buys the ring, but we need to send it off to get resized. Problem is, the display ring was a 7. My fingers are a bit plumper than that – a 10.5 – so we knew we would have to get it resized so I could wear it on the right finger. The sales lady, again not really paying us much mind overall, said that a half shank could be added and the rhodium plating upgraded. At the time, we just agreed to the timeline and trusted her with the adjustments.
When I got home, I started doing some light research. Everyone seems to hate Zalea, but what scares me the most is the number of people saying their rings were destroyed or mangled by the repairs. Not only that but people also said that going from a 7 to a 10.5 isn’t suggested, especially for pave settings. I don’t know what to think. It’s coming up to the end of our three week timeline we’ve already waited patiently for to get engaged, but if the ring is messed up after waiting this long….
Please help put my mind to ease! Has anyone had good experiences with Zales? Or should I just start planning that this ring is a loss and we’ll have to wait even longer for the engagement part. Thanks!
The ring: https://www.zales.com/enchanted-disney-belle-114-ct-tw-oval-diamond-double-frame-engagement-ring-14k-twotone-gold/p/V-20156505?rrec=true
Post # 2
Well, Zales is a shit company no matter what way you cut it.
Most pre-fab rings get made in whole sizes and then are sized up or down. Generally, the common sizes are 5-9 and most stores only have 7 for the display. If they are smart, they are actually taking a nine and sizing it up to 10.5, as it’s generally not recommended to size more than two sizes and pave gets tricky. Although their website seems to only offer the ring in sizes 6 – 8, so who knows?
I’m sure lots of people have perfectly adequate experiences with them. I’m not sure I necessarily trust the equivalent of a big box store to really advise me on major modifications to a ring when the only requirement to work there is previous retail experience and not necessarily in jewelry. If you have major concerns, then I would call up their customer service and ask them more detailed questions about the process.
Also, you’re allowed to get engaged without a ring. There’s zero reason to let a ring delay moving forward with planning your life.
Post # 3
Don’t accept the ring from Zales unless the resizing is perfect.
Post # 4
I would be very hesitant to trust even the best of the best jeweler to resize a paved ring up 3.5 sizes. Much less a Zales jeweler. And keep in mind, the lady you dealt with is likely not a jeweler. She’s just a retail worker so her expertise is lacking.
Personally, I’d see if you can put a stop to the resizing and get store credit or the like if it’s not too late. Then, see if someone could replicate a similar ring design. Talk to David Klass!
Post # 5
I would **NOT** go with them. Post your budget on the pricescope forum and let them help you find a great stone. Perhaps David Klass could help create a setting inspired by the one you like but MUCH better quality.
Post # 6
OP, I have several pieces from Zales but all are over a decade old. My finger is 8.5 so the rings had to be resized and they were all perfect.
Do I think Zales is a good company? Nope. But, I think that they should be able to get this right for you. I agree with PP, do not accept it if it is less than perfect.
Post # 7
I don’t have any personal experience with Zales. Instead of sending the size 7 on display in the store to be sized they should order one from the maker in 9 or the largest size it’s pre made in and have that one adjusted. They are a big enough chain that’s been around long enough that I wouldn’t fret too much. Also there is nothing wrong with getting engaged and going ahead with the wedding planning and getting the ring later on before the wedding so don’t let it make you feel like you have to postpone anything or not celebrate until the ring is on your finger if god for it something does happen. If anyone asks just simply say you have a ring picked out and are waiting for it to be made/sized and can’t wait to show them when it’s finished.
Edit: I also saw a post on here before of someone that wanted the Belle ring from zales. It looked like a diamond inside a yellow gold rose. She was worried about zales quality so she went to a local jeweler who does his own work and had a replica made. Looked just like the Zales ring but with the reassurance of knowing who made it and their work.
Post # 8
The ring looks like it only has partial pave and the whole bottom half is just metal, so I don’t think sizing will actually be an issue.
Post # 9
There’s a lot to unpack here. Why would you want the display? was is cheaper vs. ordering the ring in your size (or a size that is closer to yours and having that resized)? Is this your engagement ring?
I just think you could go to a smaller local jeweler and pay close the the same for a better quality ring. I think Zales is great for less expensive jewelry but even then I have a few pieces from them and I’ve had to have a lot of rings fixed, diamonds from earrings replaced. I just don’t think if this is your engagement ring that you want to take a chance with Zales.
Post # 10
Agree with others. If possible, I’d call them NOW and tell them you had a shitty sales person who rushed you, and you want to make sure that they are ordering a ring size closer to the size you need, and that they will not be trying to make a 7 into a 10.5. Ask to speak to a manager if you can. I’d be very concerned about the integrity of the ring undergoing that much change. My ring is from Kay and I had it sized down to a 5.5 and have been having issues with stones falling out of the band so they are ordering me one to be MADE in my size vs. resizing a new one.
Post # 11
Ugh…to Zales, Jared, Kay, etc., just don’t. You can do so much better elsewhere. And I mean no offense to those who have and love pieces from those types of stores. If you are happy with your pieces and have had good experiences with them, that’s all that matters. But the general consensus is that they are overall subpar in quality, pricing and customer service and should be avoided. OP, I hope you can cancel the order and get a refund. GL
Post # 12
So there is a money back “happiness clause”, which was part of the reason that I was willing to go with them in the first place. We had discussed rings before, and he even had his eye on a gorgeous piece from an Etsy jeweler that will be our backup if this falls through. The Zales saleslady did do enough to explain the warranty and the complete return policy.
That being said, we went with the display because that was literally the option she gave us. I don’t know if she could have ordered it in a bigger size and then sized up from there, which from everyone sounds like the safer bet, but I do know that she took pictures of the diamonds from the ring we were shown and gave those to us, implying that that was the ring that we would be getting back. I also admit I was a bit of a diamond novice, as was my boyfriend. We were trusting her and Zales, so if something goes wrong then I’m not sure what I’m going to do besides be truly pissed off!
I know we could be engaged without the ring, and in a way we are. We’re doing planning and already researching venues. The problem is that he wants to officially propose with the ring before we tell anyone. So we’re stuck in pre-engagement limbo, which quite frankly sucks. Since I still have obvious major concerns, I’ll be calling Zales customer service and seeing if I can get some answers.
My biggest fear is from one post where the lady said they only looked at the ring and realized they couldn’t fix it at the three week mark. So it’s very possible that they’re going to look only now, after we have both patiently waited three weeks, to tell us they can’t do it. I’m going to go stir crazy not being able to tell anyone for however long it takes to get a ring if we have to start over!
Long story short, I’m going to call them.and make them give me some answers. The “in repair” status for their repair system is so infuriating!!! Thanks everyone for the feedback.
Post # 13
My engagement ring is from Peoples (Canadian Zales) and I love it, it was able to be sized down from a 9 to a 5 without issue (although I got it resized elsewhere and it wasn’t pave). Fingers crossed everything works out for you!
Post # 14
- Wedding: February 2005 - Greenwood
I have one ring from Zales, not engagement ring, and I’ve had it several years now with no problems. I haven’t even had to have to white gold redipped. I’m not sure of sizing but would think they can do it if they said they could. They have a bad rep but I think that’s anywhere you go will have good and bad reviews. I would wait and see it for yourself and then decide and not drive yourself crazy thinking about the what if’s. Zales will fix it if your not happy and they will make it right…..I’m assuming! Good luck and I hope it works out because the ring is gorgeous. Keep us posted
Post # 15
lillygirl27 : FYI – for the same price you can buy a GIA certified nearly 1 carat oval SI2/near colorless diamond in a halo setting from Blue Nile.