(Closed) Highlight trauma

posted 9 years ago in Beauty
Post # 3
2103 posts
Buzzing bee
  • Wedding: April 2011

She won’t charge you to fix it! Go back and tell her you’re not satisfied.

Post # 4
6996 posts
Busy Beekeeper
  • Wedding: February 2011

working with bleach is always dangerous – i’ve completely ruined my hair doing it -the good news, it gets back to normal after a while.

I’m a box colorer myself, mostly because i can’t justify spending the money – plus i always do a dark brown, no highlights so its pretty simple.

I would def go back to her and have them fix it – like the PP said they will fix it and you shouldnt have to pay anything. even if its just to color it all one color again and work out highlights next time.

two products that worked wonders for me when bleach did me wrong – Redken anti snap and sebastian potion 9. life savers!

Post # 5
633 posts
Busy bee
  • Wedding: April 2011

I would go back and have her fix it because that will be free. In the future I would obvioulsy avoid her. A good stylist would have seen the result as not being what you had asked and would have fixed it right away. Not sure what type of salon you were at, but I know my own hair stylist would NEVER let me get out of her chair without being proud of her work. You’re basically a walking advertisement so make that clear if she gives you any grief. A hair stylist can’t afford to have bad reviews so it’s her job to make you happy with the look. Next time around make sure you bring pictures of the colors you want so there is no room for error.

ETA: Go out and get a salon quality repair conditioner to keep your hair from looking frazzeled. It should have directions that tell you to leave it in for 5-10 minutes. If you use this 1-2 times a week your hair will look healthier and become stronger.

Post # 7
201 posts
Helper bee
  • Wedding: January 2012

Go to a different stylist for color correction. If she messed up your hair that badly the first time around, I don’t know how good she will be in fixing it. Color correction is definitely more difficult than regular coloring or highlighting. Do some research (maybe on Yelp) to find someone who specializes in corrective color services.

Do you blowdry or flatiron your hair regularly? I would definitely add a deep conditioning hair mask as well as a leave-in conditioner with added thermal protection. Usually, the directions for the hair mask will tell you to use it about 1-2 times a week, but I would suggest using it daily for about a week. If that feels to heavy, try cocktailing it (1:1) with a daily conditioner too.

Post # 8
9028 posts
Buzzing Beekeeper
  • Wedding: June 2011

She should give you a refund and then you can go get it fixed some where else

Post # 9
3135 posts
Sugar bee

Ask her to ‘fill’ the hair, not put a glaze on it.  The filler will help the shaft become restored and the hair will hold the colour. 

Then after your fill, get a clear toner which is a cystal clear shine glaze over top and get this touched up 2-3 (just the toner) to keep the hair shaft in check until you can trim off the dry ends.

In the meantime the bonus is the clear toner makes your hair mirror shiney, so it’s not a bad thing.

She left a product that lifted your hair colour on for too long.  She made a mistake and should fix it for free.

Edit: I just saw the part that you’re nervous to go back to her.  I totally understand this.  A way around the having to pay a new stylist problem is that you call the salon and ask for the manager and ask the manager to have another person, (or the manager themselves if they work in the salon) to correct the mistake for free.

Keep in mind you probably will have to tip the person who does the correction but you should not have to pay again.

Post # 10
178 posts
Blushing bee
  • Wedding: August 2011

well she definitly used bleach, not color for that part and obviously didn’t check it! That would explain why it’s damaged too.  I’m not sure why she would tell you to wait a few days because it’s not like it will fade or anything, she was probably just hoping you would get used to it.  But anyways if it were me, I would go back to her and tell her you’re still not happy with it and that its not what you asked for.  If she just has to put a glaze on she shouldnt be able to mess that up really! And that way, you wont have to pay to have somebody else fix it after you already payed this girl.  Also, it will let her know that she can’t just mess up someones hair, take their money, and send them home hoping that they’ll forget about it.  She should of fixed it right away because it’s not what you asked for!  Or, if you trust yourself more than her, you could go into a beauty supply place and ask them to help you pick out a glaze for your hair and then you just put it on that spot, if that’s the only spot thats a problem and let it sit for a little while and rinse it.  Its up to you, i would go back and make her fix it! good luck!

Post # 11
95 posts
Worker bee
  • Wedding: September 2011

I did highlights too recently and the gal left things on way too long, my scalp seriously flaked about a week after this, not dandruf but huge chunks ie: she burned my scalp. never going back there for color again.


to soften the hair, go get some 3 minute miricle from aussie and use that every day for a week.

Post # 12
212 posts
Helper bee
  • Wedding: September 2011

I think @Oneeleven has the best solution.  Call the salon and talk to the manager.  I would be super nervous too.   I’ve never done highlights mostly because I have a hard time trusing hair stylists to begin with (they never used to listen to me when I was younger– cutting more than double what I wanted).  This is somehting they should fix though. I had one stylist cut my “faceframe” so that it was completely asymetric, I called the salon and explained that I didnt want to hurt the stylists feelings, but I couldnt live with the result… the manager had me come in when the first person wasnt there, and fixed it (free of charge).  Hope it gets fixed!

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