Post # 1
Bees, I am in some serious need of help/laughs because I just had my first make up trial and don’t have words for how horrible I look. Like, I am legitimately embarrassed to post pictures, it is that bad. I knew it was going to be bad when the girl that showed up (15 minutes late, btw) was NOT the woman I actually booked. Apparently the MUA I booked had a wedding this morning and asked her 19-year-old assistant to do my trial. I totally understand that an actual wedding comes before my trial, but I wish that I’d known that the actual MUA wouldn’t be available that day as I would have rescheduled for another weekend/time when she was available.
As it stands, her assistant did my makeup and my mom’s makeup and it was nothing like what we asked for or expected. My eyeliner was uneven and took up half of my upper lid, the false eyelashes the MUA used were way too big for my eyes and the foundation she used was cakey and didn’t match my skin properly. She put purple lipstick on my mom and the glue she used to adhere her false lashes is clearly visible even from far away. We felt so self-conscious when we left that we immediately went to WalMart and bought makeup remover so we could continue our day and run errands.
I’d like to email the owners/actual MUA and express my concerns/displeasure but I don’t even know where to start. I also think that all the salon workers check the email address I have and am worried about the assistant reading it. My mom and I both just grinned and bared it at the time when we should have spoken up at the salon about not liking it. We didn’t want to hurt the assistant’s feelings and honestly sort of lacked the words to express how much we disliked everything. I’m sort of in the same boat now. Any ideas about how to go about starting this conversation with the salon without hurting the assistant’s feelings? Also, anyone want to share their crappy makeup stories/pictures and havea a good laugh?
Post # 2
I’d definitely speak up. You dont even necessarily need to get into details about how horrible it was, if you’re worried about hurting feelings. Simply state that you would feel much more comfortable having a trial with the same person who will actually be working on your wedding day. That’s the whole point!
Post # 3
If you really don’t want the assistant to read it, call instead of email so you can be sure you are speaking to the owner.
id be so upset if I were you.. You paid for an experienced professional to do your trial, not a novice assistant. I’d ask for a refund if the owner doesn’t apologize profusely and schedule a free re do immediately.
i wouldn’t worry too much about the assistants feelings.. It’s not her fault, it’s 100% the owner or managers fault. She doesn’t have the experience yet, and honestly from what you described I wonder if she even has the appropriate education, and shouldn’t have been there unsupervised. You wouldn’t leave a prep cook to run the entire kitchen at a restaurant?
Post # 4
amanda1988 : +1. OP, give the owner a call and talk to her directly. But I’m sure it’ll end up getting back to the assistant that you were unhappy anyway since I assume the owner will talk with her about it.
PS. Totally lol’d at the title of this thread!
Post # 5
I’d call her and let her know that the reason you wanted a trial in the first place was that so you could have a test run with the person who would actually be doing your makeup on your wedding day (aka her) and not a completely different person. I’d also let her know that you would have liked to know ahead of time that she wasn’t available that day so you could have rescheduled your trial for a different day. If she’s a good business owner, she’ll apologize and offer you another trial, and it goes without saying that you shouldn’t have to pay for it.
Honestly, she and her assistant both sound beyond unprofessional with the way they acted toward you, and I’d probably be looking for a new MUA in your shoes.
Post # 6
I would not be comfortable having a different person do my trial than the actual wedding. How is that a trial then?! I want to see how THAT PERSON is going to do my makeup. I would definitely call and express your concerns that it was a different person and turned out way differently than you had asked for.
Post # 7
Thanks for all your replies Bees! I was feeling really bad about not liking the assistant’s work and pretty nervous about calling and complaining, but all your replies have helped me see that there’s nothign wrong with standing up for myself and asking for what I paid for. Namely a trial by the actual makeup artist I booked. I’m going to call later next week but look for other MAU in my area since I’ll definitely be hesitant to trust this one again.