Post # 1
So we booked our honeymoon 5 months ago for this up coming october through a travel agent. I just so happend to look on the resorts webpage today to find that they were running a fall special where you pay 4 nights and get 3 freel! We originally had a balance of $4200.00, to where as now i realized the same exact trip would only cost us $3000.00. Of course i emailed the travel agent, told her about the special and asked if she could help us out at all. She emailed me back saying she could give us the same exact room for $1236.00 cheaper, or upgrade to OCEANFRONT upper level and still save $260.00. We personally have never really cared for oceanfront rooms, but weve always had garden view so i guess we wouldnt know the difference. To me it never mattered, so i was in the middle of emailing her back to keep same room and give us 1200.00 off our final balace. In the meantime, she called me and said it was no longer available to get the same room because they booked up right in those few minutes from someone else..but the oceanfront was still available. So of course we took the upgraded oceanfront room and still got a savings of $260.00. As excited as i was to have even gotten this deal, i for some reason didnt trust her words. So i called the resort myself and found out that there is 3 of those other rooms still available. So…..
Post # 3
Don’t get me wrong, I’d take the ocean front but that’s because I’m all into oceanfront views. If you couldn’t really care less and are happy with the original choice then you should absolutely call her immediately. I mean, she OWES you $1000. That’s far from being small change.
Post # 4
Wow. That’s super shady, I would definitely call her out on her BS.
Post # 5
I know some say they get better deals through a travel agent but i never go through them for this reason alone..they can be SUPER shady! I would call her immediately and tell her what the hotel said so se can make it right.
Post # 6
There’s nothing shady going on! You agreed to a specific room at a specific price. The resort had a sale after you booked but it’s not the travel agent’s job to check the hotel’s prices once your booking is confirmed, and if the resort days they’re sold out of the cheaper rooms, the TA can’t force them to give you one. How is that shady?! It’s like asking a broker to buy you concert tickets and by the time you’re ready to book, the Balcony has sold out. Plus hotels (and airlines) often only set aside one room at the super sale price; when it’s gone, it’s gone.
OP enjoy your savings and your upgraded room and don’t look back. It sounds like you got a good deal! Plus the fact that the TA called to get your fast input on the oceanfront room, rather than emailed and risked waiting too long and having that sell out too, shows she’s trying to do a good job for you.
Post # 7
I said keep it how it is because oceanfront is seroiusly unbeatable, BUT i would still call her out on it because that is NOT OK of her to lie to you
Post # 8
@fishbone: It’s shady because she said they were sold out of the garden view rooms which left them with no choices and when OP called, they were NOT sold out, they had 3 left.
Post # 9
On the room… I’d take the ocean-front. Especially if that means a balcony! I feel like having an oceanfront balcony makes a vacation 10x better because even when you’re tired and just want to hang in the room, you still feel totally luxuriated in your vacation. Going to a room wihtout a view feels like I should only be there to sleep.
Second issue… if YOU like the other room better– call her on her shit and get your $1000! That is super shady.
Post # 11
i did decide to email her tonight to tell her that the room for lesser price IS avaialable, so she said she will look into it tomorrow morning….. with the wedding we are on a tight budget as all of you im sure understand, and since the room we originally booked was the garden view we would much rather keep that… so we will see what happens tomorrow, im crossing my fingers!!!!!
Post # 12
I think you should thank your lucky stars that they even agreed to let you re-book at a lower price.
They certainly did not have to. You booked your tickets at a certain price, if you wanted to keep price shopping then you do not committ. There is a reason that trips are cheaper closer to the date you go.
I do not think you should call her out on her “lie”. It sounds like she was checking and possibly had incorrect info, but that doesn’t mean she lied.
I would caution you to not be overly agressive, as she may just stop helping you, and lock you into your previously agreed on price.
Post # 13
- Wedding: March 2012 - Pelican Grand Beach Resort
@andielovesj: I agree.
Furthermore, the hotel may only allow a certain number of rooms to be rebooked at a sale rate, so there could still be cheaper rooms available for new reservations but you may have missed the few rooms available for adjustment.
Post # 14
@loveisallyouneed24: Is it possible this travel agency only has a certain amount of rooms that they are able to book at a discounted price at this hotel? I’ve never used a travel agency so I’m not really sure how all of that works.
Post # 15
@andielovesj: i was totally aware of the situation and was very thankful that we were able to get this deal to begin with, without losing any of our deposit or trip insurance. However like i stated above i simply asked our agent about this, and she replied back to me with the new price quote and said yes we could get the lower rate. Im sure at the time when she went and said it so happened to be taken in those 2 minutes of cancelling our room, she was maybe telling the truth. But your talking almost 1300.00 cheaper and i sure as well would have cancelled and re booked if need be, and still would have saved 700.00 after losing the deposit. Needless to say, i contacted her and we did get our same original room with the 1250.00 shaved off our balance. To me, anyone would do what i did. We are very thankful, as to why were sending her a gift card in the mail with a thank you letter for doing this for us.