@haker4: okay, so I wanted to send you a quick update on CocoBay. So TravelAdvisor has been sending me “new reviews” on CocoBay every few days. It was because of all the raving reviews on this site that we originally booked there. So, I finally went to check them all out. While they were all very thorough and detailed, there were just too many written recently and I quickly noticed a few concerning issues amongst all of them. Please also excuse any typos, my phone doesn’t get along with weddingbee.
-They are all written within days of each other. Sometimes on the same day.
-They are all “5 Star”. Which would be great it it weren’t for the next issue…
-You can catch the same statements in every couple or few reviews. Things that would not normally be repeated back to back. For instance, that “the place can’t be faulted.” We don’t say this statement very much in the US, or even in the same context as these postings, but they are trying to say “there are no complaints”. It’s just funny that it’s said so consistently in the reviews, with it being such an oddly worded statement altogether. Or, the reviews all thank the same staff by each individual name and then continuously follow with “just to name a few”. There are some others if you look closely. It was enough that it brought us to realizing the next concern….
-I found duplicate reviews copy and pasted on other review sites, with completely different names.
-Some of them are defensive… defending some of the complaints in prior reviews. Some even acknowledge some “issues” (making it seem genuine, but also justifying the issues).
It is completely obvious to me that some (if not all) reviews are being written by CocoBay themselves, in an effort to “drown out” any negative ones. A lot of dishonest companies do this (I’ve worked for some), and it scares us a little considering we already made our deposit. It makes me wonder what they trying to hide? The manager is also very active on Travel Advisor and responds to every negative post. That’s great and all, but not if you feel the need to write ten more positive ones as a rebuttal.
The good news is that most of the “Very Poor” and “Poor” reviews are from 2012. However, there are still some more recent ones that state they are baffled by the “amazing” reviews because of how mediocre they thought everything was (relative to what you are paying). We will still be doing some research to find some *real* feedback, but FI is concerned enough that we will also be looking for a better place to go… We are both very tolerant and relatively low maintenance, but he says it’s not worth having to deal with some of the issues mentioned in the negative posts (them not changing the sheets, cleanliness, safety and security issues, etc.) We would eat 5%, but he’d like to find place that is nice enough that THEY don’t have to write their own reviews.
The place is beautiful and may be wonderful, but thought I would at least share this little tidbit of our pre-honeymoon journey. ; )