Post # 1
I am new to Weddingbee and “wedding blogs” in general. However, I must say that I have found a lot of useful information in this site. Other than continuing to get great ideas and learn about all of your experiences, I wanted to relay an experiece I’ve had recently that I hope is the “exception” and not the rule.
In short – I scheduled an appointment with a bridal shop (Girls in White Dresses) in Columbus, Oh. I was a bit apprehensive when I initially scheduled the appointment when I was told it was only 1 hour. However, I figured I’d schedule it while there was an opening and address my concerns closer to the appointment date. So 2-weeks prior to my appointment, I called to confirm and ask about the process and timing. The young woman who answered advised that all of their appointments are 1-hour and said that if I ran-over I could schedule a follow-up appointment. When I explained that I don’t live in Columbus and a follow-up would be difficult, she was chose to respond by telling me how long they’d been in business . . .as if this addressed my concern at all. The worst part of the conversation was her incessant giggle each time she answered a question of mine.
Essentially I did not feel confident about moving forward with a 1-hour appointment where I was going to try-on 7-8 dresses and an employee who”giggled” each time she answered a question I posed. After our initial conversation, I called back to ask for the name of the store manager, at which point I was asked “who’s calling?” When I provided my name, the response was, “I just talked to you . . .” *insert high-pitched squeal!* I advised this person who said she was the manager that I did not feel good about the previous conversation we’d had due to her constant giggle each time she answered my questions. It was very condescending and made me feel as if she found my questions to be ridiculous. She repsoneded that it was not her intention and they are taught to have a “smile in their voice.” She never addressed my concern about the timeframe . . .but we ended with agreeing that I would be there for my appointment day/time.
HOWEVER . . .I then received a call 30 minutes later from an employee from that store, who said they were calling “on behalf of the store manager” to say they thought I’d be happier at another shop based on our previous conversation . . .Can you imagine . . .?
Post # 3
Sorry to be blatant … but yes, I can imagine. In my area a 1hr appointment is pretty standard. People giggle for various reasons (nervous giggle, trying to be nice giggle etc.). The fact that this alone was enough for you to complain about, would have sent a strong signal to the manager that you are a potentionally difficult customer that they’ll need to walk on eggshells around. I can guarantee you that they didn’t suggest you go to another shop because they are rude, but because they are afraid that they’ll have to deal with a difficult customer and are trying to get out of it.
Post # 4
I’m in Columbus and I’m sorry to hear about this experience… but there’s a zillion other shops here. Give yoru money to someone who wants it. Try Big Rock Little Rooster, Le June Mariee, Elegant Bride… heck even Wendy’s Bridal.
Post # 5
Hour appointments are par for the course.
Post # 6
Oooh, I’m a nervous giggler, too. I would definitely try other shops, but realize that one hour appointments really are standard. You can still get your money’s worth out of the drive by scheduling appointments at various Columbus stores!
Post # 7
I think that place just isn’t right for you. Better to know that now than after you drive to get there…
1 hour appointments are standard and, trust me, you will be able to try on 7-8 dresses in that time… maybe more!
Post # 8
Wow! It’s a shame if she was nervous. I’d think that if this is her profession, and she can tell me how many years they’ve been there, (10 years) there’s nothing to be nervous about. I’d think that “first-time” brides ask those sort of questions all of the time. Additionally, the bridal shoppe I rescheduled with (still in Ohio) has standard 90-minute appointments. So I guess it’s a case-by-case, location-by-location basis. Thanks for you feedback.
Post # 9
Thank you – BelleFille. I agree. That bridal shop was not for me. Interestingly enough, I rebooked at another shoppe whose standard appointment time is 90-minutes. They have even called to confirm that they’ve borrowed my dress from the designer to make sure it’s available for my appointment. So far, their customer service is already better. Here’s hoping. . .
Post # 10
The shops I’ve been to have been 90 minute appointments. And when we’ve run over it hasn’t been a problem.
Post # 11
- Wedding: January 2013 - Harbourfront Grand Hall
I’m a nervous giggler, but I hope I don’t giggle at EVERY question a customer asks, that probably wasn’t the most professional way that shop could have handled it – the shop I went to said they were flexible with time, which I feel all shops should be. They shouldn’t have told you you have only 60 minutes, sounds like they were trying to rush you into making a dress decision, which could lead to regret! I agree with PP’s go to another salon!
Post # 12
@BelleFille, Jennlee and mchitt329- Update!
I hadmy appointment at a different bridalshoppe this past weekend and it was WONDERFUL! Even the initial phone call was completely different. The consultant didn’t mind that I asked questions about the actual process or timing of the appointment. They were able to borrow my dress from the designer and called when it arrived (without my prompting) just to let me know. The appointment was an open & friendly situation where they were all about customer service.
I was extremely pleased! Thank GOD the experience I had with GIWD ISN’T par for the course!
Post # 13
@Nixie0213: FWIW I would have been annoyed with the first shop also. When I am spending a lot of money I want someone reassuring and confident. I ordered my dress back in June. I was told it would be in sometime in Oct. I called to check on Friday, I was told the shop manager would call me back, I called again today (tuesday) because I had not heard back. She appologized and was waiting on a ship date from the designer. But that it was on schedule for the end of the month. I told her that I was OCD and just trying to be on top of things and she reassured me that I was doing the right thing and should I have any other concerns I could call. She would also let me know when she got a concrete ship date from the designer. I felt much better. THAT is the kind of shop you want.