(Closed) Horrible DJ Service, really want our deposit back! (DJ Gary from San Gabriel, CA

posted 5 years ago in Music
Post # 3
Member
76 posts
Worker bee
  • Wedding: July 2013

Yup! For our venue, actually! We threatened to involve our credit card company to fight the charge because, like you, we do not believe we recieved the services that we were entitled to. It was several months later, but we did get it back!

Post # 4
Hostess
7560 posts
Bumble Beekeeper
  • Wedding: January 2013

I know this must have been frustrating but I don’t think you will get your deposit back. A deposit is to hold your date. Unless he’s booked another wedding on that day he hasn’t broken your contract.

Also, I think it’s a little strange to be emailing or texting your DJ on a weekly basis. I booked my DJ 6 months out and then didn’t talk to him until a week or two before the wedding. It does sound like he dropped the ball on communication and it’s frustrating that he was negative but I also think you were expecting too much. 

Post # 6
Member
1814 posts
Buzzing bee
  • Wedding: May 2013 - Pavilion overlooking golf course scenery, reception at banquet hall

Unfortunately I don’t think you can do anything to get the deposit back ๐Ÿ™ that’s what deposits are for – in case the client backs out before the contract date, to cover lost wages because it’s unlikely someone else will book them in such a short time – and that is exactly what happened :-/ I guess maybe try taking it up with your credit card company if you have time, this close to w-day

Post # 7
Member
502 posts
Busy bee
  • Wedding: October 2013

@AlwaysSunny:  I agree.

What could you possibly be needing to text him about on a weekly basis weeks out from your wedding? Also, it’s not his fault that you have finals – he did try and talk with you. I don’t think you will be getting your deposit back.

 

Post # 8
Member
7276 posts
Busy Beekeeper
  • Wedding: June 2013

@AlwaysSunny:  +1 I know it’s frustrating not hearing back from someone but I it’s a little overboard to be contacting him that much 6 months out. Although it would have been nice to receive something back from him he has a 9-5 job and I’m sure he has other wedding commitments to other couples. 

 

I doubt you will receive your deposit back unless you have a valid complaint. Even then I doubt you would get it back.

 

ETA: keep in mind that a deposit doesn’t always have to do with how much work has been put into something. It’s supposed to help protect him from losing out on money that weekend. He might have turned down other potential clients because your wedding was booked.

 

 

 

Post # 10
Member
2073 posts
Buzzing bee
  • Wedding: July 2012

Yeah, I’d count on not s seeing that deposit again. I’m already married- I think I contacted my DJ about 3 times during the planning process. I’m with the other ladies that weekly text messages seem to be excessive. 

Also, the man has a weekday 9-5 and presumably DJs other events on the weekends. Maybe the weekends were not the best time to get ahold of him.  He also made a good point about starting dinner during your toasts so I can’t see why you fault hi for that. Finally, he is a DJ, not a mind reader.  How is he supposed to know you’re in the middle of finals?  Why get snappy with the guy?  He tried to contact you.  Just simply say “now isn’t a good time. Can I call you back at X time?”  

I hope you are able to get a replacement in time for wedding. 

Post # 12
Member
2497 posts
Buzzing bee

@OsoGlam:  That was so rude. Stop taking your frustrations out on Bees who are just trying to give you a different perspective. And seriously, stop calling everyone “hon.” 

Post # 13
Member
47 posts
Newbee
  • Wedding: August 2014

Well…I can see both sides, but if she was unhappy, she was unhappy. Even if it was excessive to some, she seems perfectly polite and sincere in her need to be organized – there is nothing wrong with that. You may have only contacted your DJ a couple times and thats standard, but if she has a question that she feels is legitimate then she should have the right to ask, even if it is a weekly basis. (which it seems like was only the last two months before the wedding, not 6 months out)

 

And if she has to keep re-asking the same questions, i’d be nervous about his disorganization come day of as well. Yes, he may be busy with other brides and I could totally respect that – but you learn one thing working in retail and that is “The Customer is Always Right.” You don’t have to like it, but being a business that serves others, especially brides, it’s kind of a no brainer that sometimes you’re going to have to deal with people you think are over the top/excessive or are driving you nuts (not saying this is the case, just an example.)

So while yes, if you guys think she was being over the top, which not saying she was or wasn’t, that’s understandable, but his professionalism should have remained at the same level it was before he received his deposit. If she’s unhappy, she’s unhappy and if he’s receiving multiple texts, obviously he’s not communicating well with her and that’s a red flag he needs to sit down and go over everything with her once more to make sure she is at ease. And hanging up on a client is just not smart. Word of mouth is b*tch.

 

 

 

Just my input ๐Ÿ™‚

 

 

 

Post # 14
Member
2117 posts
Buzzing bee
  • Wedding: May 2015

@OsoGlam:  Just a bit of advice, when people are trying to help you/giving you advice you asked for, it’s better to be nice. They don’t have to take their time to type out a response, and don’t deserve to get snapped at for taking their time to help you.

 

As PP have said, there was no breach of contract. He held your date for you, just like he was supposed to once you paid your deposit. You should not get that back. I’m sorry you felt the (human) DJ wasn’t perfect, but that’s life. People forget minor details, they aren’t perfect. I’m currently in school and just took finals and still had time to send off some texts. I was stressed, yes, but I was still kind to people I didn’t really have time to talk to. 

 

On the other hand, if he was rude or unprofessional, good riddance. You still shouldn’t get your deposit back, but at least you don’t have to deal with him anymore. I suggest you stop contacting him immediately.

 

You found a new DJ, you know you won’t be getting your deposit back, move on. There isn’t much else to discuss here. I suggest letting it go. You’ll feel better if you stop stressing about something you’ve pretty much taken care of already.

 

Post # 15
Member
1478 posts
Bumble bee
  • Wedding: September 2013 - Creek club at ion, SC

@OsoGlam:  I personally think contacting a vendor who is not getting back to you once a week is fine. I also think that if he was more professional and didnt keep asking you the same questions then you wouldnt have needed this level of communication. 

Anyway, try with your credit card – if you had agreed to get everything sorted by a date and it wasnt then yes, he fell through on his side of the bargain. 

You still sound pretty wound up about the situation. You have a new DJ now ๐Ÿ™‚ Try to enjoy him and look forward to your wedding.

Post # 16
Member
1159 posts
Bumble bee

I don’t think you will get your deposit back.

 

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