- 5 years ago
- Wedding: June 2013
I need some advice. Has anyone got their deposit back after you’ve cancelled your vendor contract? I’m more than sure our DJ (that we just cancelled with) has done NO work whatsoever, and sadly, our deposit was $300.
Our wedding is 2.5 weeks away. We originally booked our DJ (DJ Gary from the LA area) approximately 3.5 months ago.
Before we booked and paid our deposit, he was great. He came off as very professional, he was timely in responding to all of my (and my fiance’s) questions by text or email. He even took the time to meet my fiance in person, as well as speak with us over the phone.
Then as soon as we paid our deposit ($300), he seemed to have no interest in responding to us or to answer our questions regarding our wedding.
2.5 months before the wedding – I gave this DJ EVERYTHING he needed. I filled out his song request list. I spent hours picking out speciifc songs, and working on the ceremony/reception songs and I emailed the list to him as he requested.
Note: I’m not a bridezilla, as of 2 months ago, I would only text or email him about once a week on the weekends (he has a 9 to 5 weekday job).
But whenever he decided to respond to me, he was very disorganized and would ask the same questions over and over. I’m thinking: “Ugh, i spent so much time on this and sent you all this information already!” It was so irritating!
Throughout the next weeks, his only response to my questions were through texts: “K, I will look at what you sent tonite.” Then “K, I will check it out and if I have any questions, I will let you know.” His answers did not even match my specific questions to him. So annoying!!
He had a fit when I told him that my wedding coordinator and I agreed that the salads/entree would begin to be served right before the champagne toast – as we didn’t want the entrees getting cold if the toasts go on too long. His words: “No because none of your guests will pay attention if they have food on the table!” Excuse me? Instead of being dictator, aren’t you the DJ who is supposed to work with the coordinator and the bride?!
When ever he did decide to respond to me, he had something negative to say about EVERYTHING I offered.
Then, after not hearing anything from him for 2 whole weeks, he texts me in the middle of my finals week (note: I’m in grad school) and asks to talk. I told him absolutely not that I was trying to get ahold of him the past 2 wknds and was now dealing with finals. His response? A family emergency kept him busy. Ok, well sorry, but you could have sent a simple response like: “Hey, can’t look over all the music questions you have bc I’m dealing with family emergency.” Instead of ignoring the bride for 4 weeks, and then 3 weeks before wedding. That’s simple enough, right? Nope. When I told him this, he comes back with a snarky, condescending remark.
Anyways, he was such a jerk. He seriously hung up on my fiance when my fiance told him that we wouldn’t be needing his services any more.
So we ended up booking another DJ. Already, the new DJ sounds 100 times more promising than this DJ Gary jerk.
Ladies, save yourself the trouble and do NOT book with DJ Gary (www.DJGaryMusic.com).
He’s a difficult personality to deal with, and he offers nothing but HORRIBLE customer service which will leave you stressing out right before your wedding.
Question: Has anyone cancelled a vendor contract weeks before the wedding, due to horrible customer service, and received your deposit back?