(Closed) Horrible experience with All Occasions Linen and Chair Cover Rentals

posted 9 years ago in Houston
Post # 3
Member
354 posts
Helper bee
  • Wedding: October 2009

Are you still looking for a linen company? I really loved working with Jill Vidal at Elegant Beginnings. They’re located in the Humble/Atascocita area.

Post # 5
Member
2695 posts
Sugar bee
  • Wedding: April 2010

@owlbride- I was just about to recomend them!  I’m using them and my aunt use to use them when she was doing wedding planning. They are laid back but the same thing happened to me. We had an appointment and two others walked in.  They made sure that I was taken care of.

 

Post # 6
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

A Narciussus Affair (sp) actually works in Houston as well. I think she may be phasing it out because she’s here in Baton Rouge as well.  Her prices are really really really fair.

Post # 8
Member
1 posts
Wannabee
  • Wedding: April 2010

YIKES! Sorry to hear about your experience.  They’re actually doing my linens on the 17th of April and they’ve actually been great to work with for me.  They did my girlfriend’ s as well last year and it came out really nicely. Any who, I hope things work out and you find your linens soon! Good Luck!Laughing BTW, cute profile pic!

 

Post # 9
Member
1980 posts
Buzzing bee
  • Wedding: March 2014

Suspicious poster above! 1 post and its to defend the company that is being criticized? <Shakes head>

Post # 11
Member
2767 posts
Sugar bee
  • Wedding: September 2009

that sounds terrible.  I hope you find a better place for your linens

Post # 14
Member
2 posts
Wannabee
  • Wedding: May 2003

Elva:

I was quite surprised to receive the link to your post from one of my current brides last evening. I am disappointed that we could not work things out privately but understand your desire to vent your frustrations on the board.  We emailed you privately after we rec’d your correspondence last Sunday evening.  We never rec’d a response back from you so I considered the matter closed.  I was wrong so I  will take a moment to publically apologize to you for your wait time during our open house on Sunday.

The turn out was great at our Linen Open House but yet quite unexpected. We were trying our best to accommodate everyone to the best of our abilities. If I recall correctly, your appointment was at 2:30 and by 2:50 approximately  we had show you colors of in stock linen in your color family. When none of those colors met your expectations we provided you when color cards of fabric swatches so that you could locate the color that you envisioned.  If I recall correctly, you’d found that perfect shade of peacock and even said it was “perfect”.  I do know you had to wait a few more minutes before you were able to speak with me for custom pricing because I was with another bride and the lady assisting you on the floor did not have custom pricing information.  I believe you chose to leave around 3:00 p.m. even though I told you that  I would be with you in just a few more minutes. I totally understand that.

 It is our goal to make sure every bride leaves our showroom with the best experience that we could have possibly given them.  The open house was indeed quite busy and many brides left quite happy because of the  great selection, impeccable service, and maybe even because of the great refreshments we were serving in the overflow room (smile).  However, our goal is for 100% of the brides to leave knowing that we have offered them great service, selection, and prices.  We missed the mark if that did not happen because of your experience of having to wait a few minutes to speak with me for custom color pricing. 

As was stated in the private email we sent last week, we apologize for your wait time and please let us know if we can assist you in any way. We would still love to service you if you have not found a linen company and do not mind starting over.  If not, please know that we wish you the best in your wedding planning and most of all in your new marriage. Feel free to privately email or call if I can be of additional assistance as I would prefer to not communicate via the forum. 

I have sent my personal cell # to your private email if you’d like to speak with me this weekend regarding the matter or you can call the office on Monday.

 Take Care and all the best! Candice

 

 

Post # 15
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

@Elva: I am pretty sure she still goes back and forth, you may want to give her a call and see if she is available on your date!!   They worked with me on several events and she is doing the linens for my weddings. 

(***Disclaimer: Remember I’m a vendor so take everything that I state with a grain of salt please and form your own decisions based on your personal experiences with every vendor.  Not just mine :o))

The topic ‘Horrible experience with All Occasions Linen and Chair Cover Rentals’ is closed to new replies.

Find Amazing Vendors