- 8 years ago
- Wedding: September 2010
Hmmm.. I’m in Boston and now am intrigued about what this thread is about! no post?
Yeah, what gives? I wanna know what happened too (and who to avoid)!
I was wondering about this too because I’m getting married at Spring Valley next year and have not heard one bad review about it. I checked out their profile and those two posts are the only ones this person has ever written on here. The one about Spring Valley was posted 2 years ago, and they decided to bump it! So I’m not even regarding those posts as valid. Hope that helps!
I wanted to say I had a great event their earlier this season and it was fantastic. I saw that their was a bad review so I signed on to check it out. I am sorry to hear that FutureMrs2010 had a bad experience but it looks like the good out weighed the bad for all the others. It’s too bad to give such a negative review. I couldn’t have been that bad for her to book and event their in the first place right. You must have to fall in love with a venue, espcially if your going to get married their. Hopefully she found the venue that was ment for her.
Sorry for the delay. This post is regarding spring valley country club in Sharon Ma. My fiance and I had a horrible experience with JoAnn (sales coordinator). Three months after we reserved our wedding date, I wanted to arrange for a meeting to discuss details for our wedding day. It was only then (and only because I had asked to come in) did they “realize” that they had sold us a wedding date that was already booked by another couple. JoAnn flat out told me that it could have been six months until they figured this out if I had not arranged to come in so soon. To make a long story short, JoAnn did absolutely nothing to rectify the situation. We were left with no venue, 200 save the dates and a broken heart. While still on site, she promised left and right that she’d help us find a new venue, and after three weeks of waiting for this “help” we heard nothing. It was how the situation was handled that bothered me the most. JoAnn appeared to be sincere about her apology, but her actions did nothing to support that. Even after all this, it took over a month to get our deposit back and get refunded for our save the dates. We had ordered original save the dates through a wedding expo and got a great deal. Now that we were going to have to re-order them, they were going to cost us more money. When I mentioned that to JoAnn, she coldly told me that they would only reimburse us for expenses “incurred to date”. That doesn’t sound like someone who’s really sorry for what happened. I apologize for the long winded response, but I’m still so upset about the situation and would hate for someone else to go through the same.
I’m sorry you had that happen to you, and your frustration about being stuck without a venue is warranted. I’m also sorry about their lack of help with finding another one – it really does leave you in a desperate situation. However, it’s unreasonable to expect them to cover the cost of your save-the-dates that “might” be more expensive to re-order. It’s impossible to predict the cost of a product that hasn’t been created yet, and it’s not their responsibility to do that. I think you have a few options here: you can contact the company that did your save the dates, explain the situation, and ask if they’ll honor the previous rate at which you purchased the first batch. You can also shop around – there are plenty of DIY, vista-print, and TONS of cheap options out there. If it’s a matter of design, it may be possible to have someone re-create the design, and paper is so easy to find that you can probably do it yourself, or have a photoshop-saavy friend do it for you. From their perspective, if they reimbursed you the additional cost, what’s to keep you from finding a cheaper option and pocketing that money? I know you’re angry with them and want to take them through the ringer, but at this point, I think you’re lucky that they even offered to reimburse you for the STD’s in the first place. This is one of those “take what you can get” situations, and just hope that karma does its thing.
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