Post # 1
Finding a hotel seemed really simple and stress-free at first, and I thought it was something that wouldn’t be troublesome if we did it well enough in advance (since our wedding so close to Christmas!) So about 4 months ago we started looking at hotels in the area and we found what we thought was perfect. We visited 5 different places and this one stood out above the others because of how friendly the people were, how clean the place was, and the price fit. GREAT!
We asked all of our questions, got answers, signed the contract and then I tried to fax the contract to them since we don’t live closeby to the hotel. Their fax machine wasn’t working, so we had to make an additional trip down there to bring the signed contract since they weren’t responding to my emails or phone calls about the contract. We brought it down and handed it to them in person (it was the same contact that I was working with from the start). They told me that they were looking forward to providing rooms for our guests and we were off on our merry way.
Over the past few weeks Fiance and I have been trying to get a response from the hotel about what information we can provide for our guests. We want to know if there’s a discount code for them to enter online or if they merely need to call the front desk. We’ve been waiting on sending out our Save the Dates for this information and I’m getting frustrated. I realize that I could just send out the hotel information stating the name of the hotel and location, but I’m frustrated with their poor communication. When we go there in person they’re really nice, but trying to communicate with them from a distance for the past few months has been extremely difficult. We don’t exactly live that close to the hotel (which was the whole point of us blocking a bridal suite there!), so making a trip every time we have a question is frustrating.
What should we do? Do we ditch this hotel and try to find another one or stick with it? We also plan on having Out of Town bags, which I’m nervous about now since they have poor communication. Has anyone else had experiences like this? Am I overreacting?
Post # 3
What kind of contract have you signed with them? I blocked off hotels for our wedding already, but all they needed was our names and wedding date. No contract. Are you going to be held responsible for any fee if you don’t have guests book rooms there? If there’s no penalty, I would use a different hotel. I don’t like having to work hard to give someone my business. I don’t know if this is a chain, but maybe a larger hotel would have better communication. good luck!
Post # 4
I have two hotel room blocks, and I have two contracts for them – both merely say they are holding X number of rooms for us on X date – no obligation on our end for fees/certain number of rooms booked. If you cannot get the name and direct number / email address for a manager at the hotel, then yes, I would recommend finding another hotel room block.
Hotels thrive off of wedding blocks, they make a lot of money thanks to you asking your guests to stay at their hotel. They should have provided you with booking information (including a website link) to provide to your guests at the time the contract was signed and returned to them.
Good luck!! 🙂
Post # 5
I agree with PPs – my blocks are made, and the contracts simply state how many rooms, what dates, costs, and the cut-off date. One hotel provided us with a personalized booking page, while the second gave us a promo code for guests to call the hotel with. Poor communication is a bad sign; if you have other options, I’d consider them.
Post # 6
@jrzvol: I agree. I didn’t sign a contract with my hotel… well I did to book the meeting room for our reception but it had nothing about a hotel block listed. I blocked 10 rooms and they just asked for our names and wedding date. They also informed me that they would need to know what guests are booking rooms 3 wks in advance but other than that no. Yeah I would think signing a contract would mean you are held responsible for those rooms. My hotel isn’t really a larger hotel either but they are the newest in my area so they do provide quality customer service… Trust me. They stay booked. I haven’t even gotten to see my reception space 🙁
Post # 7
@jrzvol: There’s no penalty if our guests don’t block rooms there. The “contract” was more for us because we were going to get a complimentary bridal suite if our guests booked 25 rooms. Like the PP, it just states that they are holding X number of rooms until X date. So I guess it’s more like a form. It is a chain hotel, so that might explain things… still it seems pretty ridiculous that they won’t return my messages or phone calls.
@Luv2BeachIt: The aggravating thing is that it WAS the manager that I was communicating with!
I think I’ll give them til Monday to respond and if they don’t respond by then I’ll probably find another hotel. :
EDIT: As soon as I posted this, I received an email right after! Ha! How funny is that?!
Here’s their response:
“Good Afternoon, I apologize that you have not received a response. Your guests will need to contact us directly at (phone number) to make reservations under the (Last Name) Wedding Block. We do not have capability to have your guests book online. Again, I apologize for the delay and look forward to seeing you and your guests in December!”
Did it really take two weeks to write that?! So now the question is… do I stick with them?