Post # 1
I just got word from our host hotel that if I want to provide Out of Town bags for my guests, there will be a $2.50 charge PER BAG that I leave with them. Is this normal? Our host hotel is not by any means a "high end" hotel (it’s a Crowne Plaza) but wanted to know if others are getting hit with the same type of charge. Then again, they are charging $35 for parking too.
Right now, I’m contemplating distributing our Out of Town bags on the shuttle bus back to the hotel after the reception. Any suggestions are welcome!
Post # 3
that is not cool! Did they give you a discount? you gave them a ton of business and they should be thanking you!!!
Post # 4
Yep. Every hotel that I looked at (and that’s 7 spanning over 2 different state) charged between $15-15/per bag. Some hand them out at check in, some deliver them in the room, some are waiting in the room.
Is there any way you can just get a room list of your people and have one of the BM’s go around like a girl scout and deliver them?
Post # 5
We have rooms booked at a Westin and they charge $2 for guests to pick up their out of town bags at the front desk or $3 to deliver it to their room. I was kind of shocked…how hard is it for the guy at the desk to hand over the bag to a guest checking in??
Post # 6
That’s RIDICULOUS. Because it’s so hard to have good customer service? Save yourself the money, it’s not that big of a deal. Geesh.
I agree, you provided them TONS of business and they should comp that. Especially if they never told you up front. Crowne Plaza’s a nice hotel by the way…it ain’t a motel 6 =]
Post # 7
Aren’t Out of Town bags normally a "welcome" type thing? They feel a little gratuitous after the reception. Maybe you could have someone at the hotel (a mom, aunt, bridesmaid) waiting to greet the guests, with the Out of Town bags with them? If you can spare a person whenever most guests will be arriving, it might be nice to have a personal welcome.
I did see several hotels charging a dollar or two per bag to distribute – they would be left in the guests rooms, so I guess it made sense that there would be a service charge. We are also using a Crowne Plaza, and I don’t think they’re charging us anything to distribute the Out of Town bags.
Post # 8
you still have tiome to change your hotel call around until you find a hotel that will do it for free then tell yours someone else will do it free and you will change if they can’t match that level of customer service. I’ll bet they can and will do it.
Post # 9
Mine said $3 to deliver to the room and free if they just handed them over at the desk. Needless to say we will be leaving them at the desk. The manager told me it was some labor contract thing and that why they have to charge but ehhh I dont know it seems ridiculous to me!
Post # 10
I hadn’t looked into the delivery charge at the hotel yet…. But they did tell me there is a charge. I am bringing in over 70 rooms for the hotel…. I think they should definetly comp that service!!! Its CRAZY that they charge that much!!!
Post # 11
It is actually standard for a hotel to charge you to hand out anything to arriving guests. I don’t know if it’s because they would have to pay you back (should they go missing or get ruined or something) or if it’s just yet another way for a vendor to take advantage of the W word. But I do know that almost all hotels will charge.
Post # 12
My hotel said they would charge us when we negotiated the block. but in the end, the day we showed up, we gave the bags to the front desk and they never said a word about the charge….it is worth trying to negotiate – say, if I get X rooms reserved, would you be willing to waive that fee? or just take your chances that they won’t actually end up charging you….
Post # 13
my hotel defenetly does not, i’m sure you can find a way around it. Call them and don’t tell them it’s a wedding and say your friend is staying with them could you leave somethig at the front desk. when they say that is free tell them your bags are the same thing
Post # 14
i don’t know if it’s standard, but definitely not unusual. my hotel is charging but i think it is definitely still worth it.
Post # 15
Hm I hadn’t even thought of this! I will definitely be negotiating this at our upcoming meeting though! That is ridiculous.
Post # 16
Our hotel wanted to charge us, so instead we made little notecards and left them at the desk for each guest. The card said something like "Welcome, we are so glad you are here! Please call us when you arrive so we can welcome you in person!" and we gave the baskets away that way. It was kind of a pain but at the same time it was cool to be able to say hello to each person. We gave out like 40 baskets or so.