(Closed) Hotel check in time… is this normal?

posted 6 years ago in Logistics
Post # 3
Member
9954 posts
Buzzing Beekeeper
  • Wedding: December 2012

@soontobeMrsBoo:  First off let me reassure you, that you can work with this.

I am semi-retired, and my Fiance and I travel a lot.  Hotel Check-Ins normally are in the range of 2 PM to 4 PM (this is to accommodate Housekeeping Staff in having enough time to turn over rooms for NEW Guests… more work than tidying up for Guests who are already registered).  Occasionally you’ll find a HUGE Hotel that has an 11 AM or NOON Check In Time, but most places are mid-afternoon.

When it comes to Weddings, most Brides & Grooms contract with a local Hotel to provide a “Group Rate” to their Guests who book there.  I am guessing this is what you have done.  You need to call the Hotel back and tell them that as part of your contract needs, you will require an earlier Check-In Time for your Guests… explain that the Wedding is at 4 PM (I’d be looking for a Guaranteed Check-In Time of 2 PM in your instance).  Be sure and get this all agreed to verbally with the Hotel Manager / Special Events Person… and also in writing !!

If you will have more than 10 Rooms at the Hotel booked by Guests, then the Hotel should be quite accommodating (10 Rooms tends to be the norm where one gets a Group Rate).  The bigger your group, the more that the Hotel should be willing to work with you and your needs (as they’ll be making a PILE of money)

Hope this helps,

 

Post # 4
Member
2616 posts
Sugar bee
  • Wedding: June 2012

our check in time was 3 pm but i came at 4 pm and my room was not ready yet so they gave me another room because they knew we had to get in quickly. we also checked in on friday . our wedding was on saturday… and they allowed us to just stay in that room all weekend with out any issues

Post # 5
Member
3618 posts
Sugar bee
  • Wedding: November 2011

I agree with This Time Around that when you talk to the hotel about blocking out rooms you negotiate an earlier check in time for your guests. 

Post # 6
Member
758 posts
Busy bee
  • Wedding: September 2013

I work front desk at a hotel and this is normal.  Our hotel c/i time is 3pm.  Guests always want to c/i early when coming in for a wedding, but it’s not always possible.  Usually, if the hotel has clean rooms available, they can check you in early (within reason, so like ~2pm or so).  But if there aren’t clean rooms available or the hotel is strict c/i time wise, then there’s not much you can do.  Hotels have these set times so that house keeping can get rooms cleaned between guests checking out and guests checking in. If possible, guests may be able to leave their luggage with the front desk staff and check in after the wedding or they may just need to check in the night before if possible.  Of course, always ask, but I know we are told we cannt ‘garuntee’ any early check ins, just because garuntees are a dangerous thing, anything can happen and if the hotel is booked solid the night before your wedding day, rooms may still be unavailable at that time.

Post # 8
Member
1 posts
Wannabee
  • Wedding: October 2012

Ugh I am experiencing the same thing.  Theck in at 4, wedding at three, shuttle we are providing at 2.  Hotel is being totally unaccomodating and we already signed contract.  After a phone conversation I had with the hotel person I have been dealing with,  and no budging, I emailed both her and her boss – not at all rudly, and her response was simply the fineprint straight from the contract about cancelling room block.

Post # 9
Member
181 posts
Blushing bee

I used to work at a hotel and if you talk with the company you should be able to negotiate an earlier check-in time no problem. I had to do this many times, all it means is that housekeeping has to clean those rooms first to ensure they are done by your check in time. Easy fix 🙂

Post # 10
Member
4755 posts
Honey bee
  • Wedding: May 2012

4pm is a normal check in time yes. I always check and see if I can get in earlier.

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