Hotel double charged

posted 2 years ago in Beehive
Post # 2
497 posts
Helper bee

Save your receipt and assert yourself.

Post # 3
52 posts
Worker bee

nerk :  I think the hotel will straighten this out and if I were the manager I would compensate you additionally.  But I’d also go to your bank and explain what occurred.  If the hotel people won’t clear this up, the bank might assist. So sorry.

Post # 4
3837 posts
Honey bee
  • Wedding: April 2017

Don’t stress, I’m sure they’ll fix this. You said the manager isn’t there but if there is someone else I’d tell them so as to flag it as early as possible. Otherwise just tell them tomorrow. It shouldn’t be a big deal if it’s obviously a mistake 🙂

Post # 5
587 posts
Busy bee
  • Wedding: June 2016

All you have to do is call the hotel and tell them, they’re required to fix mistakes like this on their end. Same thing happened to my husband and I when we went on a trip- booked online only to be told there was no booking under our name & got charged double later. Super itrritating but it got straightened out! 

Post # 6
2680 posts
Sugar bee
  • Wedding: September 2014

Did you pay with a debit card or a credit card? If it’s a debit card, hotels usually will put a hold on additional funds as a security deposit in case any damage is done, for incidental room charges, etc. The hold should clear in a few days. If you paid with a credit card, dispute the charges if you don’t get a satisfactory response from the hotel. 

Did you use your card to put a hold on rooms for your guests? If so, I’m wondering if one of the guests didn’t give the hotel their card to charge and that’s why it was billed to you? 

Post # 7
7643 posts
Bumble Beekeeper
  • Wedding: November 1999

nerk :  “Right now there is no manager on sight and nothing can be done until morning.

Relax. Call back in the morning when a manager is there. 99% of the time this is just a mixup and gets sorted pretty easily.

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