Post # 1
Member
1486 posts
Bumble bee
I booked my reception hall MONTHS ago, like, January? Awhile ago. It’s a very small golf course/resort in a small town in Indiana. I asked if I could block off rooms.
They said (and I called my Fiance to make sure my rage wasn’t making me remember it wrong) that “Your wedding is in the offseason, we NEVER fill up, it is completely unnecessary to block off rooms.”
And yes, I was stupid for listening, but I did.
And now, surprise surprise, all of their rooms are booked. I only found out about this because I called to ask about early-check in for my guests, and I was told. They didn’t give me a heads up, they didn’t anything, and this was one of three hotels in the city where people could stay. (The other two have god-awful reviews)
What to do? Fiance thinks I should call and raise holy hell, but, I don’t know if this is justified, since I didn’t block off rooms. Though, he insists that since they said it wasn’t necessary, that the fault lies with them.
Help!
Post # 3
Member
3162 posts
Sugar bee
Umm since when is October off-season? I cannot believe they told you not to block rooms! Hmm. Well if the hotel is full, the hotel is full. They aren’t going to kick out other guests who reserved rooms. I would definitely complain to them about how you were completely misled, possibly try to get them to comp you something (are you guys staying there? they should comp your rooms for that screw up). But as far as your guests go I think your hands are tied and you need to set up blocks at the other, worse hotels. It sucks but I don’t see what other choice you have.
So sorry about this!
Post # 4
Member
5670 posts
Bee Keeper
I would honestly get a room block at one of the other hotels in the area and offer a shuttle for your guests. Our country club has 11 rooms, I paid the deposit on all of them to ensure my family had a place to stay that night. The next closes hotel was a couple of cities over and they aren’t really luxurious at all, they are a step above motels. It offers people a place to stay for those who need it and there is really nothing else I can do.
Is it a destination wedding? If not I wouldn’t worry much about it. A lot of people will probably just got home that night anyways.
Post # 5
Member
6597 posts
Bee Keeper
I agree with your Fiance that it sucks! But really what is raising hell going to get you?
If they are booked they are booked! It is not like they are going to kick guests are out of the hotel to make room for your guests!
Could you talk to one of the other hotels about getting a really good rate?
Do you know how many of your guests may have already booked at the hotel?
Are there any local motels or B&Bs that would be better for some guests than the other hotels?