- 5 years ago
- Wedding: March 2014
Hi all. I just wanted to see if anyone else had this sort of problem with their hotel because I’m frankly disappointed with our hotel and feel like they have not been good to us.
We had signed a contract for our wedding earlier this year (a year from our wedding date). We had negotiated everything but we were so inexperienced so we didn’t think to negotiate the room block more. The saleslady had told us we can only reserve a 15 room block without attrition and that we would have to pay for any rooms not booked after that number. That was a bit scary for us even though we were expecting 200 guests because it was so early in the process and it was hard to predict how many rooms we needed at that time. The saleslady was also pushing us to only do 15 claiming that it was a bad idea to have a room block with an attrition clause and that we can always increase the block later. Out of fear we listened to her.
After we got all our ducks in a row with planning we realized we need WAY more rooms (obviously we’re idiots who didn’t think 200 people would need more rooms). We have blocked a 30 rooms at a hotel a mile away (no attrition issues there), but we would have liked our close family and wedding party to at least stay at the hotel we’re having our wedding in because we don’t want the risk of drunk driving happening. When we asked our event manager she reluctantly said we could increase the block to 10 rooms but that’s it because it’s a “very busy weekend” for them and that we should try to block rooms at other hotels. I was surprised because our wedding is in March, an off-season month and that they are actually pushing us to block rooms at other hotels and not even offering us other options like a block at a higher rate!?
A friend called the salespeople separately to find out if they had availability during our wedding weekend and inquired about a room block for an unspecified event (and he talked to a different salesperson because our original contact had left the hotel). He found out they have 60 rooms available during our wedding weekend and asked about getting a 30 room block and they were willing to offer it without attrition but for a slightly higher rate than our original block.
I was a) shocked that they were willing to give 30 rooms without attrition to someone else who hadn’t indicated he was hosting an event at their hotel b) our event person said she could only increase to 10 rooms in our block because supposedly they are really busy.
When we tried to book those 30 rooms separately and told them they’re actually needed for the wedding they decreased the room block to 20 because the salesperson had made a mistake and hotel policy only allows 20 without attrition.
We then had an awkward conversation with our event manager who said that policy doesn’t allow them to book more rooms and that the separated room block will still be considered part of our original block.
I don’t understand why they are willing to give 30 rooms to someone random and not people who are hosting an event at their hotel and paying them a crapload of money. Has anyone else had this problem!?