(Closed) Hotel wedding coordinator quitting one week before our wedding–help!

posted 9 years ago in Emotional
Post # 3
369 posts
Helper bee
  • Wedding: May 2010

Wouldn’t it be nice if they could keep her on for just one more week?!! I have no idea what to tell you, but good luck figuring it out!!

Post # 4
1514 posts
Bumble bee
  • Wedding: August 2009

I might ask if they could provide you a professional since they don’t have someone in her position yet.  What will cost them more?  The $300-500 for the DOC – or – the awful review and word of mouth you will pass for really bad service if the food and beverage person doesn’t do a good job?  Do you have an oppourtunity to talk to this person to make sure all your needs will be met and designs incorporated?  I’m sure things will work themselves out, I was a HUGE stressball right before the wedding. Good luck!

Post # 5
853 posts
Busy bee
  • Wedding: September 2009

could you hire her to be your doc, and get the venue to give you a concession in pricing to make up for it?

Post # 6
410 posts
Helper bee
  • Wedding: June 2010

Is there any way that she could be you DOC and just work for you, not the hotel.  Even though she is leaving, if she will be going on a good note.  You may have to pay for her time since the hotel will no longer be employing her, but it may be worth it to have the person that helped you this long there that day.

Post # 7
296 posts
Helper bee
  • Wedding: March 2010

I would write a letter to the general manager of the hotel and if nothing gets done to the corporate headquarters stating what happened.  I am sure the catering manager will do a great job making sure the food and drinks go accordingly, but you do need a DOC to make sure the DJ sets up, the photographer runs on time, and all the little details that you should have had taken care of for you.   I would find a DOC of your liking, and ask the hotel to reimburse you for the costs or lower your bill to compensate.

I would recommend taking this up the flag pole as much as possible. You are paying for a service in your wedding package, and if this service is not replaced exactly you deserve to be compensated.   If there are any vendors you particularly liked I would ask them for any recommendations of DOCs.

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