(Closed) houseofbrides.com Rant (it’s long)!

posted 10 years ago in Dress
Post # 3
344 posts
Helper bee
  • Wedding: September 2008

I am so sorry that you’ve had such a terrible experience with them. I definitely read mixed reviews on HOB. I decided to go with Pearl’s Place (best price for the dresses we picked, by far). The dresses should be in, in about a month, I am crossing my fingers that everything will go smoothly. I think someone else posted something about the dye lots and generally they’re not that far off. I think they worked in the fashion industry or something like that, but they didn’t seem to worried about colors being noticeably different. So you’ll probably be ok… I hope. Good luck!!

Post # 4
107 posts
Blushing bee
  • Wedding: November 2008

I haven’t dealt with HOB, but if it is any consolation, a friend of mine had something similar happen with her bridesmaids where one girl didn’t order her dress in time and it came from a different dye lot.  (I don’t know who she ordered from).  But in the end the dresses all came out the same and it was OK.  I don’t know what kind of fabric it was, but it is likely that yours will be fine too. 

Post # 5
1718 posts
Bumble bee
  • Wedding: June 2008 - Winery in the Gold Country

Aww, that does suck.  Theyre definitely not known for customer service which is why their prices are so good.  you definitely cant have your cake and eat it too unfortunately.

As for your bridesmaids ordering without your other bridesmaid…I think I’d be more upset with them and not with House of Brides…Why did they do that?  Bridesmaid or Best Man dresses are always ordered all at the same time to ensure that the dresses are cut from the same bolt of fabric.

Post # 6
1458 posts
Bumble bee
  • Wedding: August 2008

OMG what a horrid thing! I’m a vengeful gal so I’d be blasting their name to anyone who would listen and write a strongly worded letter as well as calling BBB just to make sure the mark of "crap-tastic servive" is noted for all to see.

But thats me…lol – like I said I’m vengeful when it comes to poor CS! I was retail management for years and I find it totally not tollorable because of the standard I help my employees to.

Hang in there. Vent all you want, it will help. 

Post # 7
260 posts
Helper bee
  • Wedding: April 2008

Yeah, sorry I heard back things about house of brides too.  I’ve been telling my friends to use it just to compare prices.  But to order from netbride.com or rkbridal instead.    That sucks. 

But if it’ll make you feel better I don’t think you’ll really notice the difference in color.  Not unless you’re looking really hard and the fabric is right on top of the other.  I let my friends pick different designs, they all  ordered from different stores, even one from a completely different designer.   But from all appearances they were wearing the same color!

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