- 6 years ago
A few weeks back, I was at Wal-Mart and had a terrible experience with one of the associates. I know, it’s Wal-Mart, but this guy was one of the rudest, meanest people I have ever come in contact with, not just at Wal-Mart.
SO had lost his housekey, so I went over to the automotive section to have one made. There was a man behind the counter helping a woman who was looking at a tire brochure, so I just stood in line behind her and patiently waited for my turn.
He looks up at me and barks, “YES?”, as if just the sight of me pissed him off.
Taken aback by his initial rudeness, I say politely “Oh…I just need to have a key made.”
He groans and looks back down at what he’s working on and barks “One second!” and then goes back to talking to the lady about tires. He’s slowly becoming more irritated that I’m just waiting in line (what else should I be doing?)and barks “Let me see your key!”, yanks it from my hand, and slams it in the key making machine, and goes back to talking to the lady about her tires. When it’s done, he rips it from the machine and tosses it back at me onto the counter, and goes back to talking to the tire lady. He doesn’t ask me if I need anything else. He doesn’t offer to ring me out. He just throws it back at me then pretends I don’t exist.
Well. I’ve worked in retail for years and I don’t care if it’s Wal-Mart, or Saks Fifth Avenue, you don’t treat customers like that. I went home and wrote a complaint email, knowing full well that no one would ever read it, but I just had to tell them what happened.
Last night I checked my voicemail, and I had a message from the Assistant Manager of the Wal-Mart apologizing for the behavior of the rude associate and he said he wanted to talk further with me about it. I was floored.
What retail horror stories do you have? Did you complain? Did you get a response?