Post # 1
OK, I am going to try to be as vague as possible here because with my pics and everything on here I don’t want this to be found by the person in question….
There is a girl who I worked with some years ago who has started her own wedding-related business. She is quite good at what she does, so when we were ready to book this thing for the wedding, she was the first person I went to. I first mssaged her in March about this, and I messaged a few other places as well, looking for quotes. I really wanted to give her the business though, because she’s a nice girl and we always got along great.
It took her almost two weeks to send me a quote…what we need is pretty basic and most other vendors got back to me in a day or two. I had some follow up questions about the specifics and emailed her back…again it was over two weeks to hear back. Basically, the long and short of it is that we are now 7 weeks from the wedding, and I still have not gotten a contract from her, nor a finalized quote. Everytime I ask about a small addition, or what would be the cost to do X over Y it takes a good two weeks to hear from her, and at this point I just don’t have the time and am panicking that it’s not going to get done. I just want to book somene else. (I should also add that I don’t live in the same city as her so it’s not like we can just meet up in person).
So, basically (if she ever answers my emails) I just want to tell her that she’s out, and I’ve booked someone else….but I am SO BAD at any kind of confrontation, and I don’t know how to even say this. Has anyone been in a similar situation?
Post # 3
Don’t worry about it. Keep it simple and sweet, if she emails you back tell her while she was the top choice she didn’t reply to you, and being so close to the wedding you had things to get done and went with another vendor.
Hopefully this will help her and teach her a lesson about how to treat customers even if you are her friend.
Post # 4
Luckily you haven’t hired her, so you don’t really need to fire her. 🙂 I would just tell her you decided to go in a different direction. If she presses you for a reason why, consider telling her kindly so she can improve her business, unless you think it will hurt your relationship.
Post # 5
- Wedding: November 2013 - St. Augustine Beach, FL
If you absolutely cannot do it in person, send her a nice note card saying although you appreciate her assistance with your wedding you would prefer that she attend as a friend/guest so she can really just enjoy the party; drop the bomb at the end of the note that you have already contracted with someone else so she doesn’t have to worry about it. It sounds a bit to me like she’s dealing with one of two things: 1) she’s overwhelmed by the planning process and not as organized as she probably should be; or 2) she’s not taking your wedding seriously because you’re a friend and not a regular customer (this is the downside to using a friend as a vendor.)
Bottom line: try to be as positive about it as possible and be prepared for her to be upset because on some level she probably doesn’t want to lose the business even though it seems to me that she is not providing much customer service in the way of keeping you as a client anyway.