(Closed) How do you keep negative vendor reviews from stressing you out?

posted 6 years ago in Reception
Post # 3
Member
1902 posts
Buzzing bee
  • Wedding: July 2012

I stress out both ways! If I find a review that’s too positive, I start to wonder if it’s fake, and if I find a negative one, then I get all freaked out!

Then I have to remind myself that not everyone that uses a vendor/service writes reviews – most people only write reviews if they feel strongly one way or the other. Not many people would write a review saying “Yeah, they were good. A very standard service.” People are only going to review them if they feel it was either really good, or really bad.

Post # 4
Member
3092 posts
Sugar bee
  • Wedding: June 2013

Our venue was on “Hotel Impossible,” a show about failing Inns.  Yeah that was a stressor.  I’d consider myself to be pretty neurotic and possibly type A.  So what mostly works for me is 1. I don’t read the reviews too often. 2. We got wedding insurance in case any huge disasters come up (our back up plan is a beautiful elopement).  And 3. Talking over our concerns with the vendors.  Asking lots of questions and making sure I understand fully what’s going on.  If I don’t have all the details I worry until I do…so we make sure when a question pops up to get in touch asap.

Post # 5
Member
39 posts
Newbee
  • Wedding: May 2013

 It’s hard to ignore the really bad reviews, but if overall they’re good – like a 4.5/5 on Weddingwire, that should be sufficient. It’s the same thing with Tripadvisor – some people like to gripe and rip everything apart. And you have to consider if those kind of people just like to be heard, while the content ones don’t bother doing a review. And in the whole scheme of things, in the end, the little details that some people obsess about. don’t really matter.  

Post # 6
Member
10453 posts
Sugar Beekeeper
  • Wedding: February 2014

I had this happen to me… I booked a photographer really early because his price was good, but over time I kept seeing these beautiful recaps and his pictures aren’t really like that. It turns out I prefer a more photo journalistic photographer. Months later, a new bride replied to an old post of mine asking about this guy and said she was very unhappy with her wedding pictures. That was the nail in the coffin for me… I’m meeting someone new this weekend!

So I guess my story might not have turned out like that if I hadn’t already been doubting my choice, but I definitely understand the sense of panic when you read a bad review. For you, focus on the overwhelming percentage of positive reviews compared to the negatives. 

Post # 7
Member
524 posts
Busy bee
  • Wedding: May 2013

I definitely always remind myself that people tend to write reviews when they feel very strongly one way or another (and usually tend to more when they’re negative: just look at Amazon reviews of some of your favorite books/movies. There’s always a few very nasty negative ones even on the best products!). That being said, if they’re OVERWHELMINGLY, SPECIFICALLY negative and don’t seem like super-subjective things, I might very well get scared off!

Post # 8
Hostess
1427 posts
Bumble bee
  • Wedding: November 1999

If you can reach out to the other reviewers (like on Yelp) send them a message to clarify and ask. I get a lot of messages from my wedding reviews on there. Other than that, I’d note the issues the other users experienced and see how to prevent them from happening or discuss with the vendor directly in how they’ve learned from past experiences.

 

Post # 9
Member
979 posts
Busy bee

You have to remember that everyone has an opinion and their own taste in things, whether it be color they choose for their wedding, music, flowers, photographer. Everyone has a style. Sometimes they choose the wrong style and they take it out on their vendor, and it creates for a bad review. Also, from a past experience of  mine (being a vendor)…Long story short – bride/groom, wedding, november week after time change. Didn’t schedule the day according to the time change, dark for pictures – took it out on the photographer.  Photographer offered first look, they declined, photographer offered a “bride/groom” reshoot, they declined…so photographer got a bad review for poor wedding day planning of the bride.  it’s little things like that, where vendors get bad reviews.  some people really knit pick things.  I know some DJ’s that got bad reviews because the venue was ancient old and had bad plug outlets and they burned up his extention cords…he got bad reviews for that, as did the venue. 

 

Post # 10
Member
753 posts
Busy bee
  • Wedding: September 2013

In my opinion people are FAR more likely to leave a review if they had an experience that made them angry. Whereas those that were satisfied (or even had a really positive experience) are less likely to think to leave a review. 

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