Post # 1
How long do you give for a vendor to contact you before you decide that you no longer are interested in their services?
I have contacted a few people who have immediately gotten back to me and some who don’t get back to me for 2-3 days or more. If I don’t hear back from a vendor within 24 hours I usually decide that I’m not patient enough to have to deal with this when its closer to the wedding and I have questions. I know everyone is busy but I feel if they are interested in your business (as long as its not a weekend) they will get back to you within 24 or so. Does anyone disagree? How long do you give?
Post # 3
yeah, 24 hours would seem appropriate, IF you have other vendors to choose from! BUT… some of the best vendors (eg, most highly sought after b/c they are the best in their field!) are going to be able to get away with being a bit less professional with their communication standards b/c they might not be desparate for business.
Post # 4
I wait a week. It’s unfair to only give vendors 24 hours notice. I have a friend who is a photographer, and a friend who is a wedding planner and they have to answer phone calls, help their existing clients, meet with new ones, answer e-mails, etc all while still running their business. It’s really difficult for them to get back to everyone in one day.
Post # 5
and some vendors are closed certain days like Monday’s so if you email them friday, it may take until tues or wed to hear back.
Post # 6
It depends on the vendor. For venues, they typically have a person handling just bookings and new enquiries so I want to hear from them at the latest within 24 hours to know that they’re working on my request. For others who are essentially a one man show then I give them more time. I run my own business so I get that they don’t always have the time to respond right away.
I’m actually waiting on a quote for our venue still and I’m getting a bit ticked off because she forgot about it until I emailed her last week. It’s now been almost 2 weeks since we visited the venue and still no quote!
Post # 7
It depends. If someone has their own business, and it’s just them, I would give 2-3 days. For a bigger business or company employing someone solely to deal with enquiries, I would expect an acknowledgement within 1-2 days (I wouldn’t count weekends in either case, I only count Moday-Friday).
While I apppreciate people are busy, it isn’t difficult to at least send a brief acknowledgement so that you know your request/query has been recieved and noted eg ‘Thank you for your recent enquiry into x; we will endeavor to get back to you within 3 working days/by such and such a date’. That IMO is better than simply ignoring someone and getting back to them a week down the line.
If someone was very slow responding every time, I would find it frustrating. IMO part of the service should be good communication and quick responses, so if that was lacking I would look elsewhere.